topic Re: Promo code issue ….unhappy in Customer Care

Promo code issue ….unhappy

Kitty Galore — Mon, 18 Mar 2024 23:43:37 GMT

be careful on using the promo code sent to your email . I received one the beginning of this month . $10 off of $50 clothing , shoes, accessories. I did apply it to an item a couple days ago then realized right away , I mean immediately that the Inseam would not work for me so I cancelled immediately! . I believed seeing that I really didn't apply to an actual order that would be shipped as it was cancelled that it should be assigned back , it wasn't as I tried using on another order . Emailed CS and was told first that they we sorry , but even if cancelled it can't be used again. I wrote back and told of my disappointment and was told that she would see what she could do which I replied I would appreciate whatever you can do. No reply back . Usually CS is very helpful and has helped me with many issues. I know now to be very careful what I use a code on in the future if I ever get another. Was going to order a fashion order earlier , and that $10 would have been nice .

Re: Promo code issue ….unhappy

Wayne-QVC — Mon, 18 Mar 2024 23:52:43 GMT

@Kitty Galore I'm so sorry. I reviewed your account and it shows you contacted us yesterday and a note was placed on your account to honor the promo code again.

Please e-mail me your account information to QVCSocialTeam@qvc.com with the item number you would like to purchase.

Re: Promo code issue ….unhappy

Kitty Galore — Tue, 19 Mar 2024 01:11:32 GMT

@Wayne-QVC wrote:
@Kitty Galore I'm so sorry. I reviewed your account and it shows you contacted us yesterday and a note was placed on your account to honor the promo code again.
Please e-mail me your account information to QVCSocialTeam@qvc.com with the item number you would like to purchase.

@Wayne-QVC thank you !😊