topic Changing Auto-Delivery in Customer Care

Changing Auto-Delivery

Ane1Care — Thu, 14 Mar 2024 15:38:03 GMT

Is there a trick to changing the scent of an auto-delivery?

I ordered two the First Aid Beauty TSV’s in October (two separate orders), and I noticed I’m due for auto shipments next month. I would like to change the scent of one of the shipments, as mentioned in the presentation as an option, but whether on the website or app I get the same pop-up. If it can’t be changed, that’s fine. I was just curious if I could. I would like to change the vanilla to original.

Re: Changing Auto-Delivery

TheMemphisVette — Thu, 14 Mar 2024 15:51:26 GMT

@Ane1Care

i do it frequently

under the upcoming shipments.........far right Edit

Re: Changing Auto-Delivery

Kachina624 — Thu, 14 Mar 2024 15:44:17 GMT

@Ane1Care If there's a way to change an auto delivery, I can't figure it out. I always try then give up and call CS.

Re: Changing Auto-Delivery

geezerette — Thu, 14 Mar 2024 15:46:57 GMT

There never used to be a way to change scents online--you had to call customer service. If that's changed recently, I don't know about it.

Also, some brands allow for changes, others do not. I don't know specifically about the First Aid TSV. I'd call customer service and ask about it.

Re: Changing Auto-Delivery

Susan-QVC — Thu, 14 Mar 2024 16:15:06 GMT

@Ane1Care wrote:

Is there a trick to changing the scent of an auto-delivery?

I ordered two the First Aid Beauty TSV’s in October (two separate orders), and I noticed I’m due for auto shipments next month. I would like to change the scent of one of the shipments, as mentioned in the presentation as an option, but whether on the website or app I get the same pop-up. If it can’t be changed, that’s fine. I was just curious if I could. I would like to change the vanilla to original.

@Ane1Care Hi, I am happy to change, what fragance would you liked one of the orders changed too?

Re: Changing Auto-Delivery

Ane1Care — Thu, 14 Mar 2024 16:31:17 GMT

Hi Susan,

I would like the change the warm vanilla to original. The last three digits of the order are 599. Thank you so much.

Re: Changing Auto-Delivery

Kachina624 — Thu, 14 Mar 2024 17:27:48 GMT

@Susan-QVC. Did you see the response?

Re: Changing Auto-Delivery

Susan-QVC — Thu, 14 Mar 2024 19:09:56 GMT

@Ane1Care wrote:

Hi Susan,

I would like the change the warm vanilla to original. The last three digits of the order are 599. Thank you so much.

Got it, thanks so much We've changed this order to original as requested.

Have a great afternnon,

Susan