topic Re: QVC pricing issues... in Customer Care

QVC pricing issues...

Susan Louise — Mon, 11 Mar 2024 23:35:12 GMT

I'm hoping a moderator can help us all...

There has already been a thread started about this issue. The problem seems to be getting worse though.

Many items have been reverted back to their original QVC price AFTER they have been put on clearance, clearance sale, primetime/lunchtime special pricing.

THAT IS NOT NORMAL! There must be a glitch in the system somewhere. The issue has been worsening. I have been seeing more and more of these every day. Please pass the info on to the 'powers that be' in the IT dept.

Below are examples:

View the price history on all of them (a moderator can do this):

A503659

A513692

A559569

A556269

A516600

K52121

V40102

Many on the list above state in red text that the item is not eligible for returns or exchanges AND went back to the QVC price!!!

Re: QVC pricing issues...

kitty60 — Mon, 11 Mar 2024 21:04:25 GMT

I've seen it happen many times. Makes no sense to me.

Re: QVC pricing issues...

Susan Louise — Mon, 11 Mar 2024 21:16:28 GMT

@kitty60 wrote:
I've seen it happen many times. Makes no sense to me.

There is definitely a glitch somewhere...

QVC can't sell an item at full price and still not allow for returns/exchanges.

This is what I just added to the OP:

"Many on the list above state in red text that the item is not eligible for returns or exchanges AND went back to the QVC price!!!"

Re: QVC pricing issues...

elated — Mon, 11 Mar 2024 21:17:04 GMT

@Susan Louise I agree with you. Why would prices go back to original prices and state not eligible for returns or exchanges. The D&C jeans I bought (A388166) was $17.99 with no returns or exchages, they are now $66. The IT department needs to check the program.

Re: QVC pricing issues...

Wayne-QVC — Mon, 11 Mar 2024 21:46:05 GMT

Hello eveyone! I'm so sorry for any confusion, but this is not a glitch. Many items will be converted from Clearance Pricing back to QVC pricing. Hope this helps!

Re: QVC pricing issues...

Kachina624 — Mon, 11 Mar 2024 21:50:17 GMT

Retail pricing changes constantly. I get frequent notices from Amazon that items on my saved items have changed price. It's the prerogative of the retailer.

Re: QVC pricing issues...

Susan Louise — Mon, 11 Mar 2024 21:54:14 GMT

@Wayne-QVC wrote:
Hello eveyone! I'm so sorry for any confusion, but this is not a glitch. Many items will be converted from Clearance Pricing back to QVC pricing. Hope this helps!

@Wayne-QVC

Really?

This is what I added to the OP:

"Many on the list above state in red text that the item is not eligible for returns or exchanges AND went back to the QVC price!!!"

So Wayne, you are saying that from now on there will be many items sold on QVC for FULL price AND they are not allowed to be returned or exchanged?

Re: QVC pricing issues...

kaydee50 — Mon, 11 Mar 2024 21:55:10 GMT

It's my experience that many retailers do this, e.g., Macy's, Blair, Lands End, etc. Prices fluctuate from day to day. It doesn't make sense--if it doesn't sell at a lower price, why should it at the higher??? BUT another case of buyer beware.

Re: QVC pricing issues...

Susan Louise — Mon, 11 Mar 2024 21:59:23 GMT

@kaydee50 wrote:
It's my experience that many retailers do this, e.g., Macy's, Blair, Lands End, etc. Prices fluctuate from day to day. It doesn't make sense--if it doesn't sell at a lower price, why should it at the higher??? BUT another case of buyer beware.

@kaydee50

The only other individual so far in this thread that is 'getting my point' is @elated

Sigh...

Re: QVC pricing issues...

kaydee50 — Mon, 11 Mar 2024 22:07:27 GMT

@Susan Louise wrote:
@kaydee50 wrote:
It's my experience that many retailers do this, e.g., Macy's, Blair, Lands End, etc. Prices fluctuate from day to day. It doesn't make sense--if it doesn't sell at a lower price, why should it at the higher??? BUT another case of buyer beware.

@kaydee50

The only other individual so far in this thread that is 'getting my point' is @elated

Sigh...

Your point being that when the item returns to full price it should be able to be returned or exchanged??? Maybe a glitch, maybe not.

Re: QVC pricing issues...

elated — Mon, 11 Mar 2024 22:17:15 GMT

I emailed QVC social team regarding the pricing and this is the answer:

I’m so sorry for any confusion, but this is intentional and not a programming problem. The “no returns” messaging will be removed from the product description for these items also. Hope this helps.

Wayne

QVC Social & Community Support

It is a real eye opener.

Re: QVC pricing issues...

Susan Louise — Mon, 11 Mar 2024 22:29:53 GMT

@kaydee50 wrote:
@Susan Louise wrote:
@kaydee50 wrote:
It's my experience that many retailers do this, e.g., Macy's, Blair, Lands End, etc. Prices fluctuate from day to day. It doesn't make sense--if it doesn't sell at a lower price, why should it at the higher??? BUT another case of buyer beware.

@kaydee50

The only other individual so far in this thread that is 'getting my point' is @elated

Sigh...
Your point being that when the item returns to full price it should be able to be returned or exchanged??? Maybe a glitch, maybe not.

@kaydee50 I'm at a point I don't know whether to laugh or cry out of sheer frustration...

Sadly, you are still missing the point. I don't know what else I can say that I haven't said already.

Here's a screenshot of the point I'm trying to make...

Re: QVC pricing issues...

elated — Mon, 11 Mar 2024 22:41:06 GMT

@Kachina624 wrote:
Retail pricing changes constantly. I get frequent notices from Amazon that items on my saved items have changed price. It's the prerogative of the retailer.

I get notices from Amazon regarding price increases but not to the point they have increased almost 4 times the clearance price. I think this will further hurt their business. If you have very limited inventory, why would you want to keep it. Customers are not stupid. I am not the decision maker for this company but it will not help.

Re: QVC pricing issues...

elated — Mon, 11 Mar 2024 22:46:11 GMT

@Susan Louise wrote:
I'm hoping a moderator can help us all...

There has already been a thread started about this issue. The problem seems to be getting worse though.
Many items have been reverted back to their original QVC price AFTER they have been put on clearance, clearance sale, primetime/lunchtime special pricing.

THAT IS NOT NORMAL! There must be a glitch in the system somewhere. The issue has been worsening. I have been seeing more and more of these every day. Please pass the info on to the 'powers that be' in the IT dept.

Below are 8 examples:
View the price history on all of them (a moderator can do this):

A461102
A503659
A513692
A559569
A556269
A516600
K52121
V40102

Many on the list above state in red text that the item is not eligible for returns or exchanges AND went back to the QVC price.

Re: QVC pricing issues...

elated — Mon, 11 Mar 2024 22:49:17 GMT

@elated wrote:
@Susan Louise wrote:
I'm hoping a moderator can help us all...

There has already been a thread started about this issue. The problem seems to be getting worse though.
Many items have been reverted back to their original QVC price AFTER they have been put on clearance, clearance sale, primetime/lunchtime special pricing.

THAT IS NOT NORMAL! There must be a glitch in the system somewhere. The issue has been worsening. I have been seeing more and more of these every day. Please pass the info on to the 'powers that be' in the IT dept.

Below are 8 examples:
View the price history on all of them (a moderator can do this):

A461102
A503659
A513692
A559569
A556269
A516600
K52121
V40102

Many on the list above state in red text that the item is not eligible for returns or exchanges AND went back to the QVC price.

I'm so sorry, but the items are converted back to QVC pricing because of major restock on these items. I hope this clears any confusion you may have concerning the decision that was made. This was from Wayne, QVC Social Team.!!!

Re: QVC pricing issues...

Susan Louise — Mon, 11 Mar 2024 23:07:56 GMT

@elated wrote:
@Susan Louise wrote:
I'm hoping a moderator can help us all...

There has already been a thread started about this issue. The problem seems to be getting worse though.
Many items have been reverted back to their original QVC price AFTER they have been put on clearance, clearance sale, primetime/lunchtime special pricing.

THAT IS NOT NORMAL! There must be a glitch in the system somewhere. The issue has been worsening. I have been seeing more and more of these every day. Please pass the info on to the 'powers that be' in the IT dept.

Below are 8 examples:
View the price history on all of them (a moderator can do this):

A461102
A503659
A513692
A559569
A556269
A516600
K52121
V40102

Many on the list above state in red text that the item is not eligible for returns or exchanges AND went back to the QVC price!!!

This is another reply I got from the QVC social team:
I'm so sorry, but the items are converted back to QVC pricing because of major restock on these items. I hope this clears any confusion you may have concerning the decision that was made.

@elated OMG...I need a drink now. I haven't had any alcoholic drink in ages, so that is saying something.

I'm thinking the QVC social team is still missing the point, so that is why I added the image to the OP.

Otherwise, from now on items will be sold at QVC for FULL price and NOT be allowed to be returned or exchanged.

BUT,,,

Something is STILL not right though...

I seriously doubt the items I listed in my OP will be restocked. A couple of great examples of this are the Candace Cameron Bure items...

CCB is NOT with QVC anymore.

SMH.

So IMHO, be VERY mindful folks when you place an order for ANYTHING with QVC from now on. Double check that you will be able to return or exchange if needed.

Re: QVC pricing issues...

Kachina624 — Mon, 11 Mar 2024 23:00:36 GMT

@elated wrote:
@Kachina624 wrote:
Retail pricing changes constantly. I get frequent notices from Amazon that items on my saved items have changed price. It's the prerogative of the retailer.
I get notices from Amazon regarding price increases but not to the point they have increased almost 4 times the clearance price. I think this will further hurt their business. If you have very limited inventory, why would you want to keep it. Customers are not stupid. I am not the decision maker for this company but it will not help.

@elated. Presumably, you'd need to ask someone more knowledgeable who has studied merchandising to get the answer. There must be some method to the madness.

The bargain i got last week had the "no returns" advisory removed when it changed back to the higher pricing.

Re: QVC pricing issues...

Susan Louise — Mon, 11 Mar 2024 23:01:00 GMT

@Susan Louise wrote:
@elated wrote:
@Susan Louise wrote:
I'm hoping a moderator can help us all...

There has already been a thread started about this issue. The problem seems to be getting worse though.
Many items have been reverted back to their original QVC price AFTER they have been put on clearance, clearance sale, primetime/lunchtime special pricing.

THAT IS NOT NORMAL! There must be a glitch in the system somewhere. The issue has been worsening. I have been seeing more and more of these every day. Please pass the info on to the 'powers that be' in the IT dept.

Below are 8 examples:
View the price history on all of them (a moderator can do this):

A461102
A503659
A513692
A559569
A556269
A516600
K52121
V40102

Many on the list above state in red text that the item is not eligible for returns or exchanges AND went back to the QVC price!!!

This is another reply I got from the QVC social team:
I'm so sorry, but the items are converted back to QVC pricing because of major restock on these items. I hope this clears any confusion you may have concerning the decision that was made.

@elated OMG...I need a drink now. I haven't had any alcoholic drink in ages, so that is saying something.
I'm thinking the QVC social team is still missing the point, so that is why I assed the image to the OP.

Otherwise, from now on items will be sold at QVC for FULL price and NOT be allowed to be returned or exchanged.

BUT,,,
Something is STILL not right though...
I seriously doubt the items I listed in my OP will be restocked. A couple of great examples of this are the Candace Cameron Bure items...
CCB is NOT with QVC anymore.

SMH.

So IMHO, be VERY mindful folks when you place an order for ANYTHING with QVC from now on. Double check that you will be able to return or exchange if needed.

@Wayne-QVC I added an image to the OP pointing to the specific issue. Also, please read my last post to @elated

Re: QVC pricing issues...

1tuffcookie — Mon, 11 Mar 2024 23:03:33 GMT

@Wayne-QVC wrote:
Hello eveyone! I'm so sorry for any confusion, but this is not a glitch. Many items will be converted from Clearance Pricing back to QVC pricing. Hope this helps!

BOO! 👎

(Wayne, I know you're just the messenger, and you're not the one setting this policy. It's just a reaction for QVC management--not you. Thank you for letting us know.)

Re: QVC pricing issues...

kitcat51 — Tue, 12 Mar 2024 00:01:31 GMT

I thought it was a glitch too... I wanted 2 more ponte pants priced under $28.00, now they're $84. & still marked Not Eligible For Return. I know pricing changes but that's frustrating.