topic Re: No receipt in bag and lousy packaging in Customer Care

No receipt in bag and lousy packaging

verarose — Fri, 08 Mar 2024 17:23:27 GMT

Once again no receipt in bag-----come on------ I don't want to request a receipt and return slip be mailed. How frustrating if you no longer have a printer.

Sending shoes in their box in just a plastic bag looks like the delivery people drove over the box in a bag. Don't be so cheap when it comes to shipping items.

Re: No receipt in bag and lousy packaging

Jk9 — Fri, 08 Mar 2024 17:38:21 GMT

Personally, as long as qvc is trying to keep costs down, I can deal with some less expensive packaging. A lot of folks are complaining about rising prices. I also agree there are issues with delivery services in how they are handling packages. I can see the cost of printing receipts with return labels that many people won't need to use being something a company wants to address. There aren't perfect solutions for all of us.

It's a fact of reality that technology drives how things are done. It's also a fact that not everyone has the technology to do what is expected. It's something we're all dealing with.

Re: No receipt in bag and lousy packaging

geezerette — Fri, 08 Mar 2024 17:47:58 GMT

You can write out your order information on a piece of paper and address the return yourself, using the proper return address found in the FAQs.

Or you can go to the item page in your Order Status and start a return using the QR code option if you have a smartphone or tablet. UPS or USPS will scan the code and print the label for you.

Re: No receipt in bag and lousy packaging

cjm61 — Fri, 08 Mar 2024 17:58:51 GMT

@verarose Follow the instructions @geezerette gave you. I was going to suggest the same thing but her directions are very clear. If you can log on to this forum you can easily find the information needed to do a return. I throw away every invoice and material in the package immediately. Later, if I need to return it, I just hand write or print it.

As for packaging, I would much prefer less care to packaging to save a little money. I don't need a box in another box. All my apparel I order is washed before I wear it anyway so I don't care if it's wrinkled or balled up or shoved in a bag. If I'm gifting the item I will press it if need be and package it myself with tissue paper and wrap. If an item is damaged QVC will refund your entire purchase amount.

Most every other online retailer I do business with does not include a return packing slip. Like @Jk9 states, its the way of the future and we need to adapt to it. It may not work for some but to keep costs down I am going with the flow.

Re: No receipt in bag and lousy packaging

PINKdogWOOD — Fri, 08 Mar 2024 18:46:46 GMT

@geezerette Yep I've needed to do this once in a while too. It works.

Re: No receipt in bag and lousy packaging

geezerette — Fri, 08 Mar 2024 18:49:26 GMT

@PINKdogWOOD wrote:
@geezerette Yep I've needed to do this once in a while too. It works.

@PINKdogWOOD

Glad to hear it. I've never used it yet.

Re: No receipt in bag and lousy packaging

PINKdogWOOD — Fri, 08 Mar 2024 18:53:02 GMT

@geezerette Oh for sure, just as you said, Include reason why the return, let them know how to credit back. And the return addresses are noted in FAQS/Returns. You don't have to call them for anything in this process.

Re: No receipt in bag and lousy packaging

Kachina624 — Fri, 08 Mar 2024 19:17:54 GMT

@verarose. You must not do much online shopping or you'd be aware that only a few, if any, merchants are providing invoices. I've never gotten one from the great Amazon and don't get one from Walmart or Macy's. As far as I'm concerned it's just excess paper.

If you use the new system for returns where you're given a QR code to use at either UPS or USPS, you don't need an invoice, just a cell phone.

Re: No receipt in bag and lousy packaging

RespectLife — Fri, 08 Mar 2024 19:58:39 GMT

I order a lot from QVC....and rarely return.

I was shocked at the pile of invoices I tossed after 30 days had gone by.

It was a real eye opener.

I'm not super green, but boy, what a waste.

I don't need an invoice since everything is in my Order Status.

I have access to a printer for return labels but certainly understand the difficulty for those who don't.

Use the suggestions given.....

I never got invoices from Walmart, Amz, Target, and the tons of other places I shop from on line.

Our company pays monthly invoices...and those companies are no longer giving us return envelopes for our payments!

Cutting back everywhere!

Re: No receipt in bag and lousy packaging

KathyM23 — Fri, 08 Mar 2024 22:08:49 GMT

As DH said today, I hit the jackpot. I received 6 orders from QVC. Each of the six items had an invoice and return slip with them. I rarely receive an order without a invoice/return slip and I order alot.

Yesterday I received from a shoe company 3 pair of shoes. All came in one box, but the invoice and return slip were included.

I also order from Damon & Drapers and always receive invoice/return slip from that company.

I rarely order from Amazon and can't remember if they include a slip. Ordered at Christmas from Lands End and L L Bean and received invoice and return slips. Won't be ordering from LE anymore as item already showing wear. I don't do other internet shopping so don't know what other companies do regarding invoicing.

Re: No receipt in bag and lousy packaging

SandySparkles — Fri, 08 Mar 2024 22:10:12 GMT

With everyone having access to electronic devices, I do not think it is necessary to have a hard copy of a receipt. All of the information is available in your order history, with easy, detailed return instructions if needed.😊 Returns are practically effortless now.👍

I concur that the packaging of some items is inadequate!😊

~~~All we need is LOVE💖

Re: No receipt in bag and lousy packaging

AngelPuppy1 — Sat, 09 Mar 2024 12:04:37 GMT

@verarose

This is just not with the Q. Pretty much every place is like this now. I don't like it either, but it's the way things are being done. It is problematic especially for people who do not have printers or your printer is not working. It's less work and money for them but more work for us - of course.

Re: No receipt in bag and lousy packaging

pmad — Mon, 11 Mar 2024 18:56:01 GMT

Qvc has been sending merchandise w/o receipts for too long. The convenience component of qvc is declining. How is it convenient to call for a return label and sit on hold or download your own. You paid for the merchandise, why can’t a receipt be enclosed?

Re: No receipt in bag and lousy packaging

verarose — Wed, 13 Mar 2024 01:11:38 GMT

I do not have a smart phone. Why should a customer have to go to the trouble of writing everything out and still not have a label. Give us old timers a break.

Re: No receipt in bag and lousy packaging

verarose — Wed, 13 Mar 2024 01:14:56 GMT

No cell phone and I only order from QVC so it is difficult for a handicapped older person to have to deal with this.

Re: No receipt in bag and lousy packaging

verarose — Wed, 13 Mar 2024 01:20:03 GMT

Thank you for not being rude and bossy in your reply to me like some of the previous posters. Vera Rose