topic Re: Is Free Shipping Really Free in Customer Care

Is Free Shipping Really Free

elated — Sun, 25 Feb 2024 22:31:30 GMT

I have been encountering problems with cash back. When I order on free shipping days, Q is reporting the order total minus the shipping charges. I understand tax is excluded but that is not the problem. Apparently, Befrugal has tried to get the correction but they are being denied. I have sent an email to the social team. Has anyone else encountered the same issues?

Re: Is Free Shipping Really Free

Kachina624 — Sun, 25 Feb 2024 22:35:06 GMT

@elated. I don't understand, are you complaining that you don't get a rebate for shipping you didn't pay?

Re: Is Free Shipping Really Free

rms1954 — Sun, 25 Feb 2024 22:50:44 GMT

@elated so you want cash back on money you didn't spend??

Re: Is Free Shipping Really Free

elated — Sun, 25 Feb 2024 22:58:22 GMT

I don't think I made my point clear, so here is an example:

Total Order. $31.98 S&H Free Tax $1.92 = $33.90

Reported to Cashback is $24.98

I hope this makes it clear. So, should the total reported be $31.98.

Re: Is Free Shipping Really Free

elated — Sun, 25 Feb 2024 23:02:12 GMT

@rms1954 wrote:
@elatedso you want cash back on money you didn't spend??

You know that is not what I am saying. It wouldn't make any sense to expect cashback on money not spent.

Re: Is Free Shipping Really Free

PhilaLady1 — Sun, 25 Feb 2024 23:17:36 GMT

I don't know if it is the same kind of thing...I use Mr Rebates. When QVC offered multiple coupon codes leading up to the holidays, I made purchases through Mr Rebates. They did not rebate back . Did some research and found that they consider it as double dipping, they won't give a rebate of whatever percentage they were giving that day when I used a coupon code.

Re: Is Free Shipping Really Free

laluzdelmundo — Sun, 25 Feb 2024 23:20:23 GMT

@elated It seems your problem is that QVC reports your item costing several dollars less than you are charged for it. I don't understand how QVC's free shipping plays a role in that.

Re: Is Free Shipping Really Free

elated — Sun, 25 Feb 2024 23:23:33 GMT

@laluzdelmundo wrote:
@elated It seems your problem is that QVC reports your item costing several dollars less than you are charged for it. I don't understand how QVC's free shipping plays a role in that.

It only happens on free shipping days. Not items that have free shipping included.

Re: Is Free Shipping Really Free

Sooner — Sun, 25 Feb 2024 23:26:05 GMT

Somebody pays shipping anything something is shipped. UPS doesn't come and get it for nothing. There is no free shipping. So QVC is deducting their cost for shipping.

When you get "free shipping" it is a discount. I keep saying that because somebody has to pay shipping. It's all included in the price, no matter how it shows up on the screen.

Re: Is Free Shipping Really Free

elated — Sun, 25 Feb 2024 23:26:43 GMT

@PhilaLady1 wrote:
I don't know if it is the same kind of thing...I use Mr Rebates. When QVC offered multiple coupon codes leading up to the holidays, I made purchases through Mr Rebates. They did not rebate back . Did some research and found that they consider it as double dipping, they won't give a rebate of whatever percentage they were giving that day when I used a coupon code.

I understand the coupon codes but this has nothing to do with coupons. It only happens on orders that were placed on free shipping days.

Re: Is Free Shipping Really Free

Tinkrbl44 — Mon, 26 Feb 2024 00:12:10 GMT

@Sooner wrote:
Somebody pays shipping anything something is shipped. UPS doesn't come and get it for nothing. There is no free shipping. So QVC is deducting their cost for shipping.

When you get "free shipping" it is a discount. I keep saying that because somebody has to pay shipping. It's all included in the price, no matter how it shows up on the screen.

@Sooner

Bingo! I've seen several comments on various threads indicating people think free shipping means nobody pays for shipping, but it gets shipped anyway. People should know better.

Re: Is Free Shipping Really Free

elated — Mon, 26 Feb 2024 00:31:18 GMT

@Tinkrbl44 wrote:
@Sooner wrote:
Somebody pays shipping anything something is shipped. UPS doesn't come and get it for nothing. There is no free shipping. So QVC is deducting their cost for shipping.

When you get "free shipping" it is a discount. I keep saying that because somebody has to pay shipping. It's all included in the price, no matter how it shows up on the screen.

@Sooner

Bingo! I've seen several comments on various threads indicating people think free shipping means nobody pays for shipping, but it gets shipped anyway. People should know better.

Why should people think they are paying for shipping if it is advertised as free..of course, someone has to pay for shipping but it is not presented that way. People are not ignorant. When I shop at Macy's it is free and my cashback is what I paid minus tax.

Re: Is Free Shipping Really Free

Sooner — Mon, 26 Feb 2024 00:41:15 GMT

@elated wrote:
@Tinkrbl44 wrote:
@Sooner wrote:
Somebody pays shipping anything something is shipped. UPS doesn't come and get it for nothing. There is no free shipping. So QVC is deducting their cost for shipping.

When you get "free shipping" it is a discount. I keep saying that because somebody has to pay shipping. It's all included in the price, no matter how it shows up on the screen.

@Sooner

Bingo! I've seen several comments on various threads indicating people think free shipping means nobody pays for shipping, but it gets shipped anyway. People should know better.
Why should people think they are paying for shipping if it is advertised as free..of course, someone has to pay for shipping but it is not presented that way. People are not ignorant. When I shop at Macy's it is free and my cashback is what I paid minus tax.

@elated When you shop at Macy's you pay shipping as part of the item price. There is never free shipping. Whether you see the charge or not, the reailer pays to have it shipped. UPS doesn't drive those trucks because it is fun.

Re: Is Free Shipping Really Free

elated — Mon, 26 Feb 2024 00:44:13 GMT

@Sooner wrote:
@elated wrote:
@Tinkrbl44 wrote:
@Sooner wrote:
Somebody pays shipping anything something is shipped. UPS doesn't come and get it for nothing. There is no free shipping. So QVC is deducting their cost for shipping.

When you get "free shipping" it is a discount. I keep saying that because somebody has to pay shipping. It's all included in the price, no matter how it shows up on the screen.

@Sooner

Bingo! I've seen several comments on various threads indicating people think free shipping means nobody pays for shipping, but it gets shipped anyway. People should know better.
Why should people think they are paying for shipping if it is advertised as free..of course, someone has to pay for shipping but it is not presented that way. People are not ignorant. When I shop at Macy's it is free and my cashback is what I paid minus tax.
@elated When you shop at Macy's you pay shipping as part of the item price. There is never free shipping. Whether you see the charge or not, the reailer pays to have it shipped. UPS doesn't drive those trucks because it is fun.

You are missing the whole point. I give up.

Re: Is Free Shipping Really Free

SaveTheTurtles — Mon, 26 Feb 2024 01:47:06 GMT

@elated wrote:
@Sooner wrote:
@elated wrote:
@Tinkrbl44 wrote:
@Sooner wrote:
Somebody pays shipping anything something is shipped. UPS doesn't come and get it for nothing. There is no free shipping. So QVC is deducting their cost for shipping.

When you get "free shipping" it is a discount. I keep saying that because somebody has to pay shipping. It's all included in the price, no matter how it shows up on the screen.

@Sooner

Bingo! I've seen several comments on various threads indicating people think free shipping means nobody pays for shipping, but it gets shipped anyway. People should know better.
Why should people think they are paying for shipping if it is advertised as free..of course, someone has to pay for shipping but it is not presented that way. People are not ignorant. When I shop at Macy's it is free and my cashback is what I paid minus tax.
@elated When you shop at Macy's you pay shipping as part of the item price. There is never free shipping. Whether you see the charge or not, the reailer pays to have it shipped. UPS doesn't drive those trucks because it is fun.
You are missing the whole point. I give up.

Best to be happy you got money back with your coupon app at all. When I use Ibotta or Rakuten I am just glad I got the 10% back or whatever and consider it a bonus!

Re: Is Free Shipping Really Free

elated — Mon, 26 Feb 2024 04:24:19 GMT

@SaveTheTurtles wrote:
@elated wrote:
@Sooner wrote:
@elated wrote:
@Tinkrbl44 wrote:
@Sooner wrote:
Somebody pays shipping anything something is shipped. UPS doesn't come and get it for nothing. There is no free shipping. So QVC is deducting their cost for shipping.

When you get "free shipping" it is a discount. I keep saying that because somebody has to pay shipping. It's all included in the price, no matter how it shows up on the screen.

@Sooner

Bingo! I've seen several comments on various threads indicating people think free shipping means nobody pays for shipping, but it gets shipped anyway. People should know better.
Why should people think they are paying for shipping if it is advertised as free..of course, someone has to pay for shipping but it is not presented that way. People are not ignorant. When I shop at Macy's it is free and my cashback is what I paid minus tax.
@elated When you shop at Macy's you pay shipping as part of the item price. There is never free shipping. Whether you see the charge or not, the reailer pays to have it shipped. UPS doesn't drive those trucks because it is fun.
You are missing the whole point. I give up.
Best to be happy you got money back with your coupon app at all. When I use Ibotta or Rakuten I am just glad I got the 10% back or whatever and consider it a bonus!

I guess people aren't permitted to question policies due to lack of concern. Don't tell me just to be happy. That is very condescending.

Re: Is Free Shipping Really Free

CalminHeart — Mon, 26 Feb 2024 12:13:47 GMT

@Tinkrbl44 wrote:
@Sooner wrote:
Somebody pays shipping anything something is shipped. UPS doesn't come and get it for nothing. There is no free shipping. So QVC is deducting their cost for shipping.

When you get "free shipping" it is a discount. I keep saying that because somebody has to pay shipping. It's all included in the price, no matter how it shows up on the screen.

@Sooner

Bingo! I've seen several comments on various threads indicating people think free shipping means nobody pays for shipping, but it gets shipped anyway. People should know better.

I agree - the customer should know better when it comes to Q.

Q is not in the same arena as so many other retailers and won't be with current leadership. If you read their financial reports, shipping is profitable.

I shop online and many retailers offer free shipping and credit the entire price of the item to rebate sites.

Re: Is Free Shipping Really Free

PINKdogWOOD — Mon, 26 Feb 2024 13:18:34 GMT

@elated S/H is free if you don't return the tiem. And if you return and use their prepd return label, you just paid $6.95 to get it back to them. Your credit back should be $26.95, if my math is accurate. I believe they credit back the tax you paid too.

Re: Is Free Shipping Really Free

Pecky — Mon, 26 Feb 2024 16:49:06 GMT

@elated wrote:
I don't think I made my point clear, so here is an example:

Total Order. $31.98 S&H Free Tax $1.92 = $33.90

Reported to Cashback is $24.98

I hope this makes it clear. So, should the total reported be $31.98.

@elated I totally understand what you are saying. Your total is $33.90 and only $24.98 was reported. The shipping isn't even the equation here. Why wasn't the full $33.90 reported to Cashback is what you want to know.

Re: Is Free Shipping Really Free

on the bay — Mon, 26 Feb 2024 16:59:30 GMT

@elated,

I totally get what you are saying too and have stated clearly.

The rebate amount should credit what you paid for the item.

It never includes shipping and tax so it shouldn't have taken off a shipping charge? or anything other than the full $33 and cents amount that you paid just for the item itself.