topic Re: Returns & Customer Service in Customer Care

Returns & Customer Service

MissNiss — Thu, 22 Feb 2024 18:47:02 GMT

Cannot reach Customer Service. The phone number gives me either a busy signal or an out of order signal. I’m calling the correct number.
I can’t get through because of this. What is wrong with the system. Will they ever fix it? This has been happening for quite some time now.

Re: Returns & Customer Service

RespectLife — Thu, 22 Feb 2024 18:55:02 GMT

@MissNiss

Are you aware there is a nationwide problem with phones right now?

Started around 4 am

My cell is out and our work landlines are not working.

Mostly AT&T but it is affecting carriers nationwide right now.

It is NOT QVCs issue....

Just be patient and try later.

Re: Returns & Customer Service

laluzdelmundo — Thu, 22 Feb 2024 18:55:44 GMT

@MissNiss That's weird. I called CS on Tuesday, got through and left my number for a call back that happened in less than 2 minutes.

Is it possible this could be related to the cell service problem today? Have no reason to think that other than sometimes weird stuff is connected.

Re: Returns & Customer Service

PinkyPetunia — Thu, 22 Feb 2024 18:56:17 GMT

That may be because of all the cellular phone outages in parts of the country today.. Keep trying.

Re: Returns & Customer Service

MissNiss — Thu, 22 Feb 2024 19:06:27 GMT

How long have these outages been going on? Because this happens often to me and not just yesterday or today. I called on Monday and someone answered that I talked with.

Re: Returns & Customer Service

Kachina624 — Thu, 22 Feb 2024 19:14:47 GMT

There's a widespread telephone outtage in the US. Its not just qvc.

Re: Returns & Customer Service

TheMemphisVette — Thu, 22 Feb 2024 22:24:06 GMT

dang

Re: Returns & Customer Service

loriqvc — Fri, 23 Feb 2024 01:04:27 GMT

In case anyone hasn't seen it, there's a banner at the top of qvc.com that states:
"We’re unable to take orders on our usual call-center line. Please call 800-477-4700 or order online."