topic Voided Information Received in Customer Care

Voided Information Received

AmberW1 — Sun, 18 Feb 2024 16:26:28 GMT

I placed an order for 3 bars of soap. 1/26/24. It said shipped 1/29/24. It’s been almost two weeks and I haven’t heard anything. I go and look at my orders and on 2/16 is said my package has an exception and also said Voided Information Received. I tracked it at UPS website and it said that the shipment was cancelled. I never got an email stating it was cancelled or an offer of refund. What do I need to do in this situation?

Re: Voided Information Received

Kachina624 — Sun, 18 Feb 2024 16:46:03 GMT

@AmberW1. Contact the social team at qvcsocialteam@qvc.com and include your order #.

Re: Voided Information Received

Susan-QVC — Sun, 18 Feb 2024 20:23:28 GMT

@AmberW1 wrote:
I placed an order for 3 bars of soap. 1/26/24. It said shipped 1/29/24. It’s been almost two weeks and I haven’t heard anything. I go and look at my orders and on 2/16 is said my package has an exception and also said Voided Information Received. I tracked it at UPS website and it said that the shipment was cancelled. I never got an email stating it was cancelled or an offer of refund. What do I need to do in this situation?

@AmberW1 I'm sorry that happened, if you have not already emailed please email us at QVCSocialTeam@qvc.com and provide the order info, we will be happy to assist.

Susan