topic Re: How long to get returns processed? in Customer Care

How long to get returns processed?

jtammyg — Wed, 31 Jan 2024 06:47:54 GMT

I've sent my return via UPS, someone signed for it on 1/26/2024 at the Atlanta warehouse.

I still didn't receive any email nor the credit back to my original form of payment.

How long is it taking to process returns?

Thanks in advanced!

Re: How long to get returns processed?

laluzdelmundo — Wed, 31 Jan 2024 10:35:40 GMT

@jtammyg

How long to get returns processed?

1. Soon

2. Any day now

3. Not too long

4. Anyone's guess

Re: How long to get returns processed?

honeybeagle — Wed, 31 Jan 2024 11:36:46 GMT

I too send my returns back UPS They are delivered faster than the post office. This past year it usually takes up to a month for my return to be posted. Then I have been charged the 6.99 return fee. I have called several times to have them take the fee off. WHat I was told last time is that after I mail back UPS I should call them with the tracking number so the return department will not charge me. I buy very little any more because of this. No shoes, clothes ect that I may have to return.

Re: How long to get returns processed?

charsha — Wed, 31 Jan 2024 12:01:18 GMT

@laluzdelmundo So funny, but EXACTLY true.

Re: How long to get returns processed?

AnjalenaQVC — Wed, 31 Jan 2024 13:35:43 GMT

It can take up to 15 business days for a return to be processed. For faster service you can email QVCEasyReturns@qvc.com with subject line: QVC Return. Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. Tell us if you would like to receive an exchange or refund. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.

Re: How long to get returns processed?

skatting44 — Wed, 31 Jan 2024 15:17:15 GMT

@jtammyg

my experience is you have to check to makesure they do follow through and send info to your credit card company after they send you an email saying they will credit your card. Have found QVC delays in evey step of the process.

Re: How long to get returns processed?

Rose429 — Wed, 31 Jan 2024 15:38:05 GMT

@AnjalenaQVC @Hi, I have 2 returns from a month ago that havens been credited. Suggestions?

Re: How long to get returns processed?

roeroe1005 — Wed, 31 Jan 2024 16:18:49 GMT

I've noticed that if I use the "return" button in my order status, I get the return taken care of much more faster. Once it is scanned at the post office, I get an email that the return is on it's way. And often get my credit within days.

I find this feature more efficient.

And as per Anjalena, QVC mod, has posted, taking advantage of their services is much more faster and smoother.

Re: How long to get returns processed?

AnjalenaQVC — Wed, 31 Jan 2024 17:25:51 GMT

@Rose429 wrote:

@AnjalenaQVC @Hi, I have 2 returns from a month ago that havens been credited. Suggestions?

I'm sorry about the delay in processing your returns. You can email your account information (the reason for contact, Order and/or Item Number) to QVCSocialTeam@qvc.com or QVCEasyReturns@qvc.com

Re: How long to get returns processed?

Love my grandkids — Wed, 31 Jan 2024 20:17:14 GMT

@jtammyg Scroll up a bit and see the post to you from AnjaleenaQVC with directions. She didn't put it to your attention but it does answer your question

Re: How long to get returns processed?

jtammyg — Wed, 31 Jan 2024 23:08:32 GMT

Thank you Anjalena, I'll send an email with those details.

Unfortunately my local post office is a disaster, so I'd rather pay for UPS myself, than deal the USPS here.

Thank you all who had suggestions!

Appreciate your help!!

Re: How long to get returns processed?

Catch71 — Fri, 02 Feb 2024 15:59:08 GMT

@AnjalenaQVC wrote:
It can take up to 15 business days for a return to be processed. For faster service you can email QVCEasyReturns@qvc.com with subject line: QVC Return. Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. Tell us if you would like to receive an exchange or refund. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.

This is true and it is what I do. However, it should be noted when qvceasyreturns processes your return they do not deduct for the shipping label. They will refund you what you paid so far minus the original shipping fee. The return label charge is billed separately once the item is received at the warehouse.

Re: How long to get returns processed?

tarytoo — Sat, 22 Jun 2024 21:29:24 GMT

Ordered cake. Never showed up.

QVC issued a refund.

Then yesterday the cake SURPISNGLY arrived .

It was falling apart due to inadequate refrigeration.

Not sure it was fit to eat???

But I took a corner off it. So

I'm extremely disappointed...

my birthday came and went without it

and now this arrival just further added to my annoyance.