topic Re: WHY AREN'T REFUNDS ITEMIZED? in Customer Care

WHY AREN'T REFUNDS ITEMIZED?

Tinkrbl44 — Thu, 01 Apr 2021 18:02:51 GMT

I recently returned a pair of earrings purchased from the Silver Sale. The total purchase was $63.40, and the easy pay was $12.68 for 5 months.

I returned the earrings with a Paypal label, paying my own postage.

Why was my total refund only $2.23? This has happened so many times, and makes no sense whatsoever.

HOW do we get itemized return information? On my account, all it shows is the original purchase information and total refund $2.23.

Can I PLEASE get itemized information on this return? TIA

Re: WHY AREN'T REFUNDS ITEMIZED?

Susan-QVC — Thu, 01 Apr 2021 18:12:07 GMT

@Tinkrbl44 wrote:

I recently returned a pair of earrings purchased from the Silver Sale. The total purchase was $63.40, and the easy pay was $12.68 for 5 months.

I returned the earrings with a Paypal label, paying my own postage.

Why was my total refund only $2.23? This has happened so many times, and makes no sense whatsoever.

HOW do we get itemized return information? On my account, all it shows is the original purchase information and total refund $2.23.

Can I PLEASE get itemized information on this return? TIA

@Tinkrbl44 I did take a look at the order, it looks like they deducted the PPL of $6.95 & $3.50 the original shipping. Since you used your own label I will issue a refund for $6.95. I am very sorry that happened and will forward the negative experience to the appropriate team. Susan

Re: WHY AREN'T REFUNDS ITEMIZED?

Tinkrbl44 — Thu, 01 Apr 2021 18:22:20 GMT

@Susan-QVC

Thank you.

Re: WHY AREN'T REFUNDS ITEMIZED?

Susan-QVC — Thu, 01 Apr 2021 18:24:00 GMT

@Tinkrbl44 wrote:

@Susan-QVC

Thank you.

@Tinkrbl44 My pleasure, anytime Susan

Re: WHY AREN'T REFUNDS ITEMIZED?

Love my grandkids — Thu, 01 Apr 2021 18:29:45 GMT

@Tinkrbl44 I have to say I appreciate how polite and civilized your post is, unlike MANY I've seen recently regarding problems with orders, refunds. etc. Very refreshing.

Re: WHY AREN'T REFUNDS ITEMIZED?

Tinkrbl44 — Fri, 02 Apr 2021 17:51:28 GMT

@Love my grandkids wrote:
@Tinkrbl44 I have to say I appreciate how polite and civilized your post is, unlike MANY I've seen recently regarding problems with orders, refunds. etc. Very refreshing.

@Love my grandkids

Thank you.

Re: WHY AREN'T REFUNDS ITEMIZED?

depglass — Mon, 05 Apr 2021 19:16:07 GMT

I never pay the shipping myself, I just let them deduct whatever. No way am I spending the time to keep these orders and returns straight. I have more returns than the old days because I'm buying things that I normally would try on in a store.

Re: WHY AREN'T REFUNDS ITEMIZED?

PatriciaG — Wed, 07 Apr 2021 23:37:06 GMT

@Tinkrbl44

I agree - I wish the returns were itemized. I have always used their shipping labels so I don't expect that there would be any errors but would like to verify for myself.

Re: WHY AREN'T REFUNDS ITEMIZED?

Tinkrbl44 — Thu, 08 Apr 2021 01:12:09 GMT

@PatriciaG wrote:
@Tinkrbl44
I agree - I wish the returns were itemized. I have always used their shipping labels so I don't expect that there would be any errors but would like to verify for myself.

@PatriciaG

I think if they itemize the easy pays and everything in the order, how hard can it be to itemize the returns? Any time I've returned something in a store, I get an itemized receipt, or if it's cash, they count it out to me. Back when I shopped in stores all the time.

Re: WHY AREN'T REFUNDS ITEMIZED?

krisdd — Sun, 28 Jan 2024 00:36:21 GMT

My refunds are never correct, they always short me, I have called and have been told the fincance dept wwould call me and they don't.

Re: WHY AREN'T REFUNDS ITEMIZED?

Sakuya — Sun, 28 Jan 2024 05:00:33 GMT

I used to pay for return shipping myself. No clue if they did it right. I don't have time to track it and figure out their math. I just hope they do it right. I would not be surprised if their lack of return info is intentional.

When emailing the social team, tho, the response is quick and courteous.

Re: WHY AREN'T REFUNDS ITEMIZED?

Pecky — Sun, 28 Jan 2024 13:35:05 GMT

This has happened to me when I ship myself. I keep everything until I see that I wasn't charged for return shipping. If it is jewelry I tend to ship myself with Pirateship much cheaper than getting charged $7 and they get it faster. I so agree that they should itemize the return.

Re: WHY AREN'T REFUNDS ITEMIZED?

KBEANS — Sun, 28 Jan 2024 13:41:35 GMT

I have returned items. using pay your own way and sometimes they get it right and sometimes they don't...but they have always made it right when brought to their attention.

Re: WHY AREN'T REFUNDS ITEMIZED?

Sassycoco — Wed, 31 Jan 2024 15:05:52 GMT

Hey ,I used to work at QVC in Lancaster PA. in CS Returns Dept.

Up until Oct.2016...if a customer shipped their own way ...it was suppose to be refunded....it takes an extra step to manually put the postage in....unfortunately some CS don't take the extra time to do this

It's all about making your required amount of Returns per shift

Also ,if your item was defective or received incorrect item ...shipping should be refunded...both ways

I would definitely alway call to make sure you've been refunded correctly 😉