topic Re: Please fix time zone in Customer Care

Please fix time zone

mb141312 — Thu, 25 Jan 2024 17:28:46 GMT

I know this has been brought up several times before, but it continues to be a problem and very annoying. When I go to Program Guide or Items Recently On Air, the time zone is often not the one where I am. And if I set it to the correct one, the setting doesn't stay, even in the same online session. Please ask the IT department to fix this. It should be an easy fix to add a setting in the customer's profile to set the time zone for every place it's needed.

Re: Please fix time zone

Krimpette — Thu, 25 Jan 2024 17:29:54 GMT

I agree totally!!!!!!!!!!!!! This is ridiculous. Can't imagine why it can't be fixed.

Re: Please fix time zone

Janey2 — Thu, 25 Jan 2024 17:35:39 GMT

I agree. Happening for weeks. Very annoying.

Re: Please fix time zone

loriqvc — Thu, 25 Jan 2024 17:42:57 GMT

I set a bookmark for the guide and use that instead of the website menu to make sure it always reflects my time zone. If you want to do the same, just paste one of the links below into your browser's address bar, replace "eastern" with your time zone if needed, press enter to go to the guide, and then create a bookmark.

Daily Program Guide

https://www.qvc.com/content/programguide.qvc.eastern.html

Weekly Program Guide

https://www.qvc.com/content/programguide.weekly.eastern.html

ETA: You can also use this process to set a bookmark for Items Recently on Air:

https://www.qvc.com/content/iroa.qvc.eastern.html

Re: Please fix time zone

avid shopper — Thu, 25 Jan 2024 17:42:50 GMT

It's Groundhog Day here at QVC.

I have never even been in the Pacific Time Zone....except on this website.

Re: Please fix time zone

cjm61 — Thu, 25 Jan 2024 17:43:58 GMT

@loriqvc Yes, you are absolutely correct. I have many bookmarks and they are so much easier and quicker than actually going to a website then clicking this and that.

Great advice.

Re: Please fix time zone

on the bay — Thu, 25 Jan 2024 19:28:36 GMT

@mb141312,

I could have written your same post.

Almost a year ago, I messaged the QVC Social Team and they said they would fix it and it did for a few days but then went back to me traveling the country on QVC-pacific, central etc!

I do have a bookmark for the forums but I shouldn't have to make a bookmark for everything in QVC.

It's kind of ridiculous that they can't fix this.

Re: Please fix time zone

SaveTheTurtles — Thu, 25 Jan 2024 20:50:42 GMT

Maybe the IT dept is located in Ontario, CA where all the mixed up orders are originating from!

Re: Please fix time zone

nwbabs — Thu, 25 Jan 2024 22:46:31 GMT

Maybe the Q's IT department should check with HSN's IT on how to get it right. I never have that problem on the HSN website. It always remembers. Go Figure!

Re: Please fix time zone

loriqvc — Thu, 25 Jan 2024 23:36:50 GMT

The lack of consistency with time zones has been happening for over three years (since one of the last substantial site "upgrades"), so it doesn't seem like it's much of a priority to fix it. If you check the weekly program guide in a time zone other than ET, you'll often see errors there as well where some of the listings simply state, "TV Show on QVC," and that only started happening in the past year. The website has been full of gremlins and glitches for a long time...