topic Re: Getting Ready to Cancel My Accounts with QVC/HSN in Customer Care

Getting Ready to Cancel My Accounts with QVC/HSN

mktdaisy — Mon, 04 Jul 2022 09:55:16 GMT

I have had it with QVC and HSN. I returned a pair of jeans and a pair of sneakers to QVC over a month ago. No response. Finally today I get an email they received the jeans and are crediting me with -0- dollars. I have no idea what happened to the sneakers. They used to send a confirmation when they received your return back. No longer I guess. I rarely buy anything from QVC any more because Amazon is so much more reliable, fast, and responsive and Amazon's user interface is so much better. Anyone else have similar experiences? QVC keeps whining about their staffing and delivery issues, but I'm getting perfect service from Amazon!

Re: Getting Ready to Cancel My Accounts with QVC/HSN

avid shopper — Tue, 05 Jul 2022 10:02:14 GMT

Don't close your accounts, just stop shopping on the sites. The consumer has the power!

Re: Getting Ready to Cancel My Accounts with QVC/HSN

vermint — Mon, 04 Jul 2022 10:38:55 GMT

@mktdaisy This is at least the THIRD time since 2020 you've said you were leaving QVC and never buying from them again...yet you keep coming back! Why?

Re: Getting Ready to Cancel My Accounts with QVC/HSN

Biftu — Mon, 04 Jul 2022 10:45:46 GMT

If you purchased the jeans on easy pay it may be that they have not yet charged your account yet so that is why you got a -0- dollar credit. Alleviate your annoyance by contacting them for an explanation.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

TheMemphisVette — Mon, 04 Jul 2022 10:52:34 GMT

oh look.....an amazon ad

Re: Getting Ready to Cancel My Accounts with QVC/HSN

violann — Mon, 04 Jul 2022 11:09:26 GMT

I'm sure you'll be sorely missed.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

mktdaisy — Mon, 04 Jul 2022 11:18:59 GMT

Well, I keep thinking maybe they maintain this CS Forum to get actual customer feedback because they want to improve their customer service. Silly me.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

CalminHeart — Mon, 04 Jul 2022 11:21:42 GMT

@TheMemphisVette wrote:

oh look.....an amazon ad

snark isn't needed.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

geezerette — Mon, 04 Jul 2022 11:30:10 GMT

@mktdaisy

I recently had the same thing happen with a Q return of mine. I know the return was valid, but the email showed $0 dollars credited, as did my account. I emailed the Social Team and it was taken care of within hours. Full credit applied.

Please do email them at QVCSocialTeam@qvc.com whether you decide to close your account or not.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

mktdaisy — Mon, 04 Jul 2022 11:38:04 GMT

I never use Easy Pay. I used it once and could never keep track of all the installments. That was a couple years ago.

No, this behavior by QVC/HSN shows they are unable to compete in the marketplace.

What I don't get is all the QVC cheerleaders/frustrated bloggers piling on me. They want to stifle any criticism. Stepford Wives anyone?

Re: Getting Ready to Cancel My Accounts with QVC/HSN

TheMemphisVette — Mon, 04 Jul 2022 11:51:41 GMT

@CalminHeart wrote:
@TheMemphisVette wrote:

oh look.....an amazon ad

snark isn't needed.

snark?

big difference between snark and observation. google is your friend. look up stuff!

Re: Getting Ready to Cancel My Accounts with QVC/HSN

LindaSal — Mon, 04 Jul 2022 12:04:19 GMT

@mktdaisy Sometimes I feel the same way and I get it regarding the QVC/HSN patrol.

Some people really seem to take it personally when someone has a grudge about the service on here that has surely been lacking the last few years. My shopping has decreased in volume big time on both networks, though HSN I have gone to more often for awhile now. I haven't had as bad a time over there as on here. I will admit I haven't had some of the issues of others but I am shying away to avoid the tragedies I've read about. Whatever you decide, do what works best for you. I leave my accounts open for that just in case item but may close them eventually.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

manny2 — Mon, 04 Jul 2022 12:25:00 GMT

@mktdaisy wrote:
I never use Easy Pay. I used it once and could never keep track of all the installments. That was a couple years ago.

No, this behavior by QVC/HSN shows they are unable to compete in the marketplace.
What I don't get is all the QVC cheerleaders/frustrated bloggers piling on me. They want to stifle any criticism. Stepford Wives anyone?

Don't let them do it @mktdaisy They are bullies behind the keyboard. QVC does not need anyone to defend them. Your experience with them is valid, and you can bet they are paying attention. Email the QVC social team. They are really wonderful. I have done so a few times, and they have responded.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

Janey2 — Mon, 04 Jul 2022 13:51:08 GMT

When I get an e mail from QVC about a return it says amount....0 dollars. When my bill comes through the return is for the correct amount.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

cjm61 — Mon, 04 Jul 2022 13:53:24 GMT

When I first read your post I did feel a little bad for you but I have had no serious problems. I read another poster stating you have had issues before and used this forum to complain. I found your previous posts. I really don't understand 1) why are you still purchasing from QVC and 2) why do you voice your complaints here as it doesn't get sent to the powers that be.

Previous posts from @mktdaisy :

My order was supposed to arrive on 5/27. That was 11 days ago. I tried to figure out how to cancel the order or at least find some kind of tracking but it was impossible. I finally got a Chat session with a rep who said even though the order is classified as "Processing" I cannot cancel it because it is in the "Final Stages of Processing". That must be QVC-speak for we can't figure out how we are going to fulfill all these orders but we still want to get paid. ha ha. I am an ex-QVC customer now. That was the last straw.

AND

I finally decided I am not going to pay the outrageous shipping costs to return QVC items.

$6.95 + 3.50 = $10.45. That is ridiculous and I am going back to Amazon for everything.

I'll make sure everyone I know understands how much this theft costs them in the long run. QVC sells too many products from China and too many items that have been returned by other customers.

For your own personal sanity you should probably stick with Amazon.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

haddon9 — Mon, 04 Jul 2022 14:00:31 GMT

I think you would get real satisfaction and your problem resolved if you went directly to customer service or the social team. That's what I do whenever I have an issue. You're not going to have anything resolved coming to a message board.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

Pook — Mon, 04 Jul 2022 14:07:05 GMT

I rarely (only twice ) in the past 10 years have I ever had to return anything and those were to exchange for a different size and no problems whatsoever. I order a lot here and HSN. I tend to think that those biggest complainers are those who often compulsive buy with the expectation of returning or exchanging (if not something they really wanted/needed anyway) so maybe the fault lies on their shoulders for their ordering habaits. If I had so many issues with any company I would shop elsewhere! Nobody's business but mine so no need to make a big issue over anything. Contact the company directly to bring a negative issue to their attention!

Not a post defending defending QVC - just pointing out a possible negative conpulsive overordering problem with OP!!!

Re: Getting Ready to Cancel My Accounts with QVC/HSN

Shop Too Much — Mon, 04 Jul 2022 14:07:20 GMT

It appears that all of your posts are complaints about QVC. Why torture yourself? It's not necessary to announce your departure. Just stop shopping here and shop on Amazon since you prefer the service they provide. Easy peasy.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

CAcableGirl2 — Mon, 04 Jul 2022 14:09:11 GMT

@mktdaisy

Call and speak with someone. Also, make sure you have all your information before you call....the price of the item, the shipping and tax amounts, whether or not it was EZ pay and the amount for EACH EZ pay, and how much you were charged. And the tracking info. And if you are paying for return shipping (exchange or return).

If I return something, I wait 7 days after it was delivered to QVC and call looking for the credit. They process the credit and within a couple of day, I see it as pending online on my bank. Weeks later I receive an email telling me that my credit is $0, but that is because the credit has already hit my credit card.

I think it comes down to knowing all the facts and being aware of all the charges and what your credit will actually be. Could be the amount you paid for the item (first month of EZ pay) minus the shipping @ $3.50, minus the return shipping at $6.95 for example. The amounts will be less then you are expecting due to the EZ pay and shipping fees.

Re: Getting Ready to Cancel My Accounts with QVC/HSN

manny2 — Mon, 04 Jul 2022 14:13:23 GMT

@haddon9 wrote:
I think you would get real satisfaction and your problem resolved if you went directly to customer service or the social team. That's what I do whenever I have an issue. You're not going to have anything resolved coming to a message board.

Yes, she can get something resolved @haddon9 She can vent. That is what this board is here for. She doesn't need advice on where else to shop. She doesn't need posters looking back at prior posts. She just needs to vent.