topic Re: Return not showing in Customer Care

Return not showing

Magicrat — Thu, 28 Dec 2023 17:21:11 GMT

I received an acknowlegment on 12/15 that my return was received and it would take up to 7 days to issue the refund. It's now 12/28 and no refund. I've never contacted anyone before (mods?) or do I contact customer service?

Re: Return not showing

Effie54 — Thu, 28 Dec 2023 17:22:16 GMT

@Magicrat wrote:
I received an acknowlegment on 12/15 that my return was received and it would take up to 7 days to issue the refund. It's now 12/28 and no refund. I've never contacted anyone before (mods?) or do I contact customer service?

Yes, absolutely. I would contact Customer Service.

Re: Return not showing

SaveTheTurtles — Thu, 28 Dec 2023 17:22:47 GMT

@Magicrat I had contacted mods and had my refund immediately.

Re: Return not showing

Magicrat — Thu, 28 Dec 2023 17:32:04 GMT

Just spoke with customer service and got my refund immediately. You really shouldn't need to do that to get what is owed you. Maybe they're hoping you'll forget about it.

Re: Return not showing

skatting44 — Thu, 28 Dec 2023 17:35:14 GMT

@Magicrat

yes contact QVC, however even after they send you am email saying they have issued a refund , there is always some delay in them sending the info to your credit card company . QVC is one company that you have to check on them every step of a refund .

Re: Return not showing

kaydee50 — Thu, 28 Dec 2023 17:49:27 GMT

I have found that companies are quick to charge a credit card but drag their feet giving a refund.

Re: Return not showing

Nightowlz — Thu, 28 Dec 2023 18:45:45 GMT

Years ago after QVC received my return I kept waiting for my refund. I had to call their warehouse in NC to talk to Renaldo that told me yes they had my return to call QVC & tell them Renaldo said they have it to issue credit? I have never had to call anyone for a refund until that time. I'm not shopping with a company where I have to do that?

Renaldo told me they had a parking lot full of shipping containers they have to go through before they can issue refunds for all the returns???

Re: Return not showing

loriqvc — Thu, 28 Dec 2023 20:30:24 GMT

Slow processing does happen from time to time, but for the last few months, my refunds have been processed quite promptly even without contacting the Easy Returns Team. However, like the OP, I received email acknowledgments about a couple of returns being received last Wednesday (they were actually delivered to the Q on Monday) but have only had a confirmation of the refund being processed for one item so far. I'm sure the holiday weekend is affecting things.

Re: Return not showing

Barbara-QVC — Fri, 29 Dec 2023 04:14:46 GMT

@Magicrat wrote:

Just spoke with customer service and got my refund immediately. You really shouldn't need to do that to get what is owed you. Maybe they're hoping you'll forget about it.

@Magicrat I am sorry for the delay with your returns being processed but I am glad to hear that Customer Service was able to assist.

You can expedite your return or exchange by using our Rapid Return Program.

Just send an email to QVCEasyReturns@qvc.com after you return the order.

Please include:

Order number
Item number
Reason for return
Quantity/color
Requested action

The team supporting our Rapid Return Program takes the requested return action and either issues a Proof of Return refund or issues an Upfront Replacement for an exchange request for a seamless and worry-free refund or exchange.

I hope this information helps!

Re: Return not showing

Cammei — Sat, 30 Dec 2023 02:37:01 GMT

I received an email from QVC that my return was received on Dec 15 and the refund would be processed within 7 business days. In QVC chat support I was informed that the refund was issued today but the current timeframe for processing would take 7-10 business days and should appear on my statement in 2 billing cycles. I called the 800# and was told it usually takes 3-5 business days but they have to say 2 billing cycles in case of delay. So it's basically so many business days from the time of receipt of the return and then another so many business days from the time of processing. This was a one time purchase for me because I had a $20 coupon. This has proved to be more of a hassle than it's worth. I won't be shopping at QVC anymore. Hope you have better luck.

Re: Return not showing

Jag301 — Thu, 04 Jan 2024 02:07:37 GMT

The same thing happened to me! I returned a $180 item which they received on 12/7 per the tracking. I was still charged my second easy pay payment on 12/22! I called Customer Service and they ackowledged that it was received, but had no explanation as to what happened and why the return was never processed and why I was never refunded. I feel like now I need to babysit returns now to make sure money is refunded.

Re: Return not showing

Estellee — Fri, 05 Jan 2024 18:32:35 GMT

@Magicrat wrote:
I received an acknowlegment on 12/15 that my return was received and it would take up to 7 days to issue the refund. It's now 12/28 and no refund. I've never contacted anyone before (mods?) or do I contact customer service?

@Magicrat Yes, I've done that. CS can see the item was sent back by the UPS tracking number. They will issue the refund.

Re: Return not showing

Nickname1958 — Thu, 11 Jan 2024 22:29:30 GMT

I do not plan to order from QVC again. The return policy is horrible. You are charged shipping to receive the item and if you return, you do not receive the original shipping in the refund AND you are charged again to ship the item back. Return charges will be double what QBC paid to ship the same item to you. Also, you have to stay on top of your return or you will not be seeing your refund anytime soon.....if ever. Such a shame as QVC sells many brands that I love.

Re: Return not showing

Miriam QVC — Thu, 11 Jan 2024 22:48:08 GMT

@Magicrat If you still have not received your refund, please reach out to us at QVCSocialteam@qvc.com and we will be happy to check on this for you. Please include the order number and if this is not available, please let us know what the item is and provide your contact information. We are happy to assist.