topic customer appreciation in Customer Care

customer appreciation

severusgirl — Sat, 14 Jan 2017 10:51:59 GMT

To the powers that be at QVC:

I have been with QVC practically from the beginning, a very good customer. I have seen this organization become a very sophisticated, international company. When I think back to what it used to be, I am astonished at how it has grown and changed, keeping up with the times and trends.

However, there is one way QVC depresses me: customer appreciation. Offering easy pay opportunities is not customer appreciation. Back in the day there was a birthday acknowledgment (easy pay "opportunity"). Now there isn't even this "thank you for being a valued customer".

Brighton recently offered me a $50 gift card to spend any way I chose as a thank you. And it got me to thinking that QVC may have grown into a giant corporation, but it is really not very interested in customer satisfaction on a personal level.

Re: customer appreciation

Pook — Sat, 14 Jan 2017 12:52:48 GMT

While I buy a lot here and am satisfied with what I buy and CS is great, I agree that customer appreciation is lacking. Both HSN and Evine routinely offer 15 and 20% off codes to use and because of it I usually buy something I normally wouldn't.

Re: customer appreciation

Dusty1 — Sat, 14 Jan 2017 13:56:35 GMT

I do love a good sale, coupon or gift certificate, but I don't feel unloved if a company doesn't give me something. I make a decision to shop someplace because 1) they have something that I want 2) the price is either the best price that I can find it for or it is a reasonable price for what I am buying

Of course, S&H is a concern when I am shopping online & it is a big factor.

Easy pay is not a sale & they do that all of the time anyway, so I don't miss it on my birthday.

QVC is a business. I am a customer. If they are selling something that I want/need & I decide it is a price that I can pay or something that I can't find somewhere else, I will buy it. They package it & ship it to me & I open it & enjoy it. That is all I need from a business. I wouldn't say no to a little coupon now & again. Just sayin.

Re: customer appreciation

Kachina624 — Sat, 14 Jan 2017 15:34:23 GMT

@Pook wrote:
While I buy a lot here and am satisfied with what I buy and CS is great, I agree that customer appreciation is lacking. Both HSN and Evine routinely offer 15 and 20% off codes to use and because of it I usually buy something I normally wouldn't.

I've been shopping regularly at HSN since the '80s and I've never gotten any kind of code for a discount. Don't have their credit card. With Evine, any discount involves the use of their credit card with their unscrupulous bank. Use it at your own risk. You may bite off a hunk of grief.

Re: customer appreciation

Moonchilde — Sat, 14 Jan 2017 15:36:38 GMT

Like many, I certainly buy more frequently from sites that offer percent-off sales and/or free shipping. I realize that a certain amount is built into the original price of *any* store, b&m or online, to allow for "sales" - all the more reason to wait for one and not pay full price.

Although I take advantage of it very occasionally, I don't consider Easy Pay a sales incentive, and the way Synchrony Bank operates, it'd be a cold day in you-know-where before I'd want a Q card.

I shop most frequently at retailers who have periodic sales of 20-30% off or a coupon for same, with free shipping. It may only be once or twice a year or once a season, but it's an actual sale. I don't consider 10-15% anything more than a crumb; the same with "savings" of $3-6 (seriously, QVC?).

The fact that QVC doesn't offer what most other retailers do tells me they can't "afford" to do it; they're scrambling for any profit margin they can grab by the skin of their teeth. Their prices are full-price retail or more, no matter what they claim, in most instances. Many times I look a QVC item up on Amazon or BBB and it's cheaper there, with free shipping or pick-up. Guess who gets the sale.