topic Re: Rebate Denied in Customer Care

Rebate Denied

Aggie2010 — Fri, 29 Dec 2023 03:12:08 GMT

I purchased the Philip Sonicare DiamondClean 9000 toothbrush. It came with a $50 rebate. Once the package arrived I followed the instructions outlined on the rebate form. Just received an email today notifying me that my request could not be honored due to the following reason(s):

Invalid UPC Number

I clipped the UPC code directly from the box as requested. I don’t have the original UPC code any longer. I made copies of all documents that were sent. I’ve emailed them, so I’m now waiting for a response from the rebate center to determine what was invalid about the UPC code.

Re: Rebate Denied

Kachina624 — Fri, 29 Dec 2023 03:46:12 GMT

@Aggie2010 You need to contact Customer Service. I believe this issue has been resolved.

Re: Rebate Denied

World Traveler — Fri, 29 Dec 2023 03:39:19 GMT

I had the same problem in January/February 2023, and they never did give me the $50 (two coupons at $25/ea) rebate.

Had numerous emails back and forth with the Phillips company and they said I did not include a valid UPC number. But I did, because I cut it off the box. Good thing I made a copy and I sent them that to prove I had sent in the correct item. They never gave me the money and they stopped replying to my requests.

Now when I order something and there is a rebate offer, I ask myself if I would want it at the price that is being charged, even if I don't get the rebate. If the answer is yes, then I go ahead and purchase the item. At least that way, I don't have any regrets.

Re: Rebate Denied

rms1954 — Fri, 29 Dec 2023 03:39:25 GMT

Ehhh, questionable.

Re: Rebate Denied

Mindy D — Fri, 29 Dec 2023 03:59:03 GMT

Phillips is in so much trouble right now. They had a recall on CPap machines and have made promises to tons of customers they did not honor. They are being sued for faulty medical devices. Supposedly, according to the video I watched, they knew about problems with their CPap machines for years before the recall. They also have had recalls of their air fryers ad are dealing with that. Watched a YouTube video about a ProPublica investigation into the CPap fiasco last night.

Re: Rebate Denied

Barbara-QVC — Fri, 29 Dec 2023 04:29:57 GMT

@Aggie2010 wrote:
I purchased the Philip Sonicare DiamondClean 9000 toothbrush. It came with a $50 rebate. Once the package arrived I followed the instructions outlined on the rebate form. Just received an email today notifying me that my request could not be honored due to the following reason(s):

Invalid UPC Number

I clipped the UPC code directly from the box as requested. I don’t have the original UPC code any longer. I made copies of all documents that were sent. I’ve emailed them, so I’m now waiting for a response from the rebate center to determine what was invalid about the UPC code.

@Aggie2010 I am sorry you are having trouble with your rebate.

To check your rebate status, visit: www.reward-central.com/Philips or call Customer Service number: 1-844-248-9118.

Re: Rebate Denied

beach-mom — Fri, 29 Dec 2023 04:39:47 GMT

@Aggie2010 - The exact thing happened to me. I gave up, and I never got the rebate.

Re: Rebate Denied

Aggie2010 — Fri, 29 Dec 2023 04:45:04 GMT

I have reached out to the customer service team at Philips. I first reached out through email several times, but all emails bounced back so I’m assuming the email address they provided is not valid. I just spoke to a representative who stated they would push it through. The issue was that there was a sticker placed over the UPC code (this was how it was received) that caused some numbers not to be visible. The representative kept telling me that I need to resubmit, but after advising him multiple times the original UPC code was submitted and that was how it was received, he stated he would update it as a 1 time courtesy. I don’t think I will do anymore rebates that require items to be mailed in, it’s so much simpler doing it online. FYI if your item has a sticker over the UPC code please be remove it if possible. I saw the sticker but didn’t think it was would be an issue. I will continue monitoring it to be sure everything goes through this time.

Re: Rebate Denied

Barbara-QVC — Fri, 29 Dec 2023 05:02:19 GMT

@Aggie2010 I am happy to hear you are getting this resolved for you!

Re: Rebate Denied

Kachina624 — Fri, 29 Dec 2023 05:20:46 GMT

@World Traveler

I would have contacted my state's attorney generals office first. Then I'd file a complaint with the Federal Trade Commission.

They shouldn't be. allowed to get away with this.

Re: Rebate Denied

jic24 — Sat, 01 Mar 2025 21:45:53 GMT

Same thing happened to me. They simply said invalid UPC number. I emailed back asking for an explanation, attached a picture of the bottom of the box where the UPC code is. The email was not even able to be delivered, to their email address from which they sent me emails.

This is the second Philips Sonicare toothbrush I bought and neither rebate was issued. The brushes were OK, but I doubt if the "rebate" is real. Anybody wants to start a class action?