topic Re: Credit for a received return in Customer Care

Credit for a received return

suburbanone — Fri, 13 Jan 2017 15:50:39 GMT

Does it normally take 6 days for a credit to be processed once an item is returned? Tracking shows item received for return but creidt has yet to be issued. It never takes this long, in my experience it is credited the same day. This was for a drone that was a TSV....which was a complete disappointment but I guess that is another post

I called CS and she just kept telling me it takes this long to precess. Not in my experience but I guess I just have to wait. I guess my fear is that it will just somehoe diappear and not get credited.

So, Mod, is this true?

Re: Credit for a received return

MalteseMomma — Fri, 13 Jan 2017 16:46:41 GMT

@suburbanone

Last month although I ws told about 3 times I was refunded,it had yet to appear on my account and now it is way over a month ,for a pkg I never received.

.I gave up inquiring about it after CS told me to take it up with Sync.Bank....no thank you.i'd rather loose my refund than hassel with the dreaded SB over $30

I did receive the item after Jan 1 so I returned it and was notified my refund was $0...lol

I still cannot see it on my acct here on Q's site. I will have to wait untill SY Bank sends me my bill which is paid already.

About that drone, I bought it for my GS . cannot return it for reasons beyond my control..... but I sure would have liked to..........lol

Re: Credit for a received return

fuzzball76 — Fri, 13 Jan 2017 16:09:13 GMT

Or you could return an item. An UNOPENED item...total $79 on clearance. So with tax, s&h= $93. Ok, break it into 4 payments of $24. End up returning it. Used prepaid lable. So I am expecting a modest refund of $16-17. Check bank account....$4.88 refund...yep..thats it. They kept $18 for an item I never used. Contactd CS. 2 weeks later..NOTHING! Good luck!

Re: Credit for a received return

Mistreatedbycs — Fri, 13 Jan 2017 16:16:01 GMT

30-60 days for a refund to appear.

On line shopping is not the place to shop if you are banking on getting your money back promptly. Using the prepaid label can take 10-14 days, handling of returns 10-14 days, posting on a credit card statement 30-60 days.

Re: Credit for a received return

Deb0509 — Fri, 13 Jan 2017 16:32:16 GMT

QVC is always bragging about their customer service. I don't know why. Every once in a while I talk to someone who is helpful. I have almost all but decided that I will not be shopping here anymore, mostly based on the cost of returning an item. I ordered a pair of sneakers, received them and tried them on and found out that they were not true to size as QVC kept stating on air. Sent themback and noticed after I got my refund that it cost me $12.00 to literally try on a pair of shoes. There are so many places that offer free shipping and free returns I guess I'll just have to stick with them. I've been shopping here for 21 years so it will take some getting used to not checking the TSV every day.

Re: Credit for a received return

Gram W — Fri, 13 Jan 2017 17:43:26 GMT

I also had similar problems getting credits. I don't buy as much now because the quality and sizing dependability are not what they used to be. I now pay return shipping myself and I request that my refund be held as a credit to be used on a future purchase. I know I will be purchasing at least 1 item a month and my credit will be automatically used on that purchase. This way all happens faster and the only company I have to monitor is QVC. They can not tell me the problem is with someone else. I also do the same with other on line companies and credits due to me.

Re: Credit for a received return

2blonde — Fri, 13 Jan 2017 18:33:18 GMT

Also keep in mind that because of the holiday return policy being good until 1/31/17, they get deluged with stuff all this month (much of it has been used for the entire 3 months, but that's another issue).

Re: Credit for a received return

Peaches McPhee — Fri, 13 Jan 2017 19:22:53 GMT

There was a notice at the top of "My Acount/ My orders" page that shipping/returns/etc. were delayed due to winter storms. This notice was there yesterday.

Re: Credit for a received return

homedecor1 — Fri, 13 Jan 2017 20:44:05 GMT

I tried to stay away from ordering any Christmas gifts due to the s/h costs...but, no my son told me he wanted this hand-held air compressor & it was perfect for his needs...

total:$55.49 (ez pay)

Fast forward: could barely inflate 1 kids swim tube not 4 huge tires on a 4x4 truck as vendor stated - would be good for inflating flat tires!

He returned it -- my refund amount $9.83 anyway cost me $13.79 wasted $$$ for something just to see it didn't work as vendor said.

I received the "credit" in a timely manner but I only order from Q if I'm absolutely sure too costly for me not to like it!🙄

Re: Credit for a received return

suburbanone — Sat, 14 Jan 2017 06:01:08 GMT

Well, in their defense they are not charging me for shipping either way becuase it was missing parts. Any time I have had an issue woth a defective purchase I have never been charged shipping.....but I have never experienced such a long wait for a return credit.

Re: Credit for a received return

suburbanone — Sat, 14 Jan 2017 06:02:22 GMT

I do wish they would adopt the Amazon policy....the minute I drop off at UPS for an Amazon return the creidt is processed. Awesome service and why I will always be an Amazon customer. Top notch!

Re: Credit for a received return

Lila4Now — Sat, 14 Jan 2017 06:07:45 GMT

I've only had to contact customer service a hand full of times. I had one person that was helpful, the rest of the time they are almost rude. People on the chat have been rude, or flat out lied to me about the subject we were discussing. I've only returned one item, that went O.K. As far as being civil to customers, I can't say QVC does that very well in my limited experience.

Re: Credit for a received return

Lipstickdiva — Mon, 16 Jan 2017 15:29:53 GMT

At this time of the year, I can only imagine the returns QVC is inundated with.

Last weekend, I went to the PO and made all my returns to Evine, QVC and JTV. I have already received credits to my account from both JTV and Evine but my QVC returns aren't even showing as returns yet in the system.

Normally I receive credits very quickly. I'm cutting QVC slack because I know they have to be swamped.

Re: Credit for a received return

Kinski-QVC — Mon, 16 Jan 2017 16:16:04 GMT

@suburbanone I'm really sorry for the delay. I took a look at your order and your refund has been processed. Again I'm really sorry the time frame has been lengthy. If you have further questions or need assistance please email me at QVCSocialTeam@qvc.com. Kinski, QVC

Re: Credit for a received return

loveschocolate — Tue, 17 Jan 2017 01:50:34 GMT

I returned two items over a month ago. Both have been received by QVC, but only one item has been refunded.

Re: Credit for a received return

Paulette-QVC — Tue, 17 Jan 2017 02:46:54 GMT

@loveschocolate

We are very sorry both your return orders have not been processed. Please forward the order information of the item that was not processed to QVCSocialTeam@qvc.com. We will be glad to look into the matter.

Thank you,

Re: Credit for a received return

Lipstickdiva — Tue, 17 Jan 2017 17:37:40 GMT

I received an e-mail either that my returns were received and my account credited. I checked my card and everything has been credited to my card already.

But again everyone, check the amounts carefully. One item I returned was on easypay. They credited me for 2 payments but the third easypay charge hit my card the same day as they credited my return. So I need to contact them to give me credit for that third easypayment.

Just a heads up.