topic Re: Guaranteed Delivery in Customer Care

Guaranteed Delivery

Catch71 — Tue, 26 Dec 2023 21:10:08 GMT

My dughter ordered me Jai earrings that were guaranteed delivery by 12/22. As of 12/25 they weren't even shipped. Rey disappointed in their promise when this was not the fault of usps, but they didn't even ship!

Re: Quarantined Delivery

Sooner — Tue, 26 Dec 2023 20:59:29 GMT

@Catch71 wrote:
My dughter ordered me Jai earrings that were guaranteed delivery by 12/22. As of 12/25 they weren't even shipped. Rey disappointed in their promise when this was not the fault of usps, but they didn't even ship!

@Catch71 You must be new here. That's an every-year occurrence as long as I can remember. The "guarantee" isn't worth the cyber-space it takes. No penalty for not living up to the "guarantee"--not worth the space it occupies in cyber-space.

Re: Quarantined Delivery

cheriere — Tue, 26 Dec 2023 21:00:26 GMT

@Catch71 So sorry to hear that. I'd definitely let QVC know about it!

Re: Quarantined Delivery

Catch71 — Tue, 26 Dec 2023 21:05:23 GMT

@Sooner wrote:
@Catch71 wrote:
My dughter ordered me Jai earrings that were guaranteed delivery by 12/22. As of 12/25 they weren't even shipped. Rey disappointed in their promise when this was not the fault of usps, but they didn't even ship!
@Catch71 You must be new here. That's an every-year occurrence as long as I can remember. The "guarantee" isn't worth the cyber-space it takes. No penalty for not living up to the "guarantee"--not worth the space it occupies in cyber-space.

I am not new here. My daughter is not a regular qvc shopper but she knows I like Jai jewelry and ordered earrings for me. She was disappointed nd felt bad that my gift was not here on the big day. I think it's turned her off to qvc now. Everything I ordered as gifts arrived in time, including the Dennis Basso throw which arrwived very fast! I just don't think they should guarantee delivery and then not even ship before the 25th.

Re: Quarantined Delivery

Love my grandkids — Tue, 26 Dec 2023 21:06:33 GMT

@Catch71 I couldn't figure out what you meant by "quarantined"!

Re: Quarantined Delivery

Catch71 — Tue, 26 Dec 2023 21:11:20 GMT

@Love my grandkids wrote:
@Catch71 I couldn't figure out what you meant by "quarantined"!

Opps. Guess I should have looked before I hit post! I hate auto correct! Thanks for the heads up!

Re: Quarantined Delivery

cheriere — Tue, 26 Dec 2023 21:18:53 GMT

@Catch71 lol. I figured that's what happened 😃

Re: Quarantined Delivery

Group 5 minus 1 — Tue, 26 Dec 2023 21:23:09 GMT

As I said on another post,there should be compensation when the Q fails to live up to it's guarantee. That might stop this.

Re: Guaranteed Delivery

millieshops — Tue, 26 Dec 2023 21:26:30 GMT

I just returned an order that the vendor shipped, but not until well after the date I was supposed to receive it. Too bad I didn't decide in time to cancel because I will not take another chance on a Conture item any time soon. Since I'm already older than either of the old men wanting to be elected to the presidency in 2024, that most likely means never Conture.

First order ever for which I waited several weeks beyond its EDD. BTW, I used the print your own return label and took my box to my favorite UPS store about noon. I've already had an email from QVC that acknowledges the return. Now to see how the financial aspect goes.

Re: Quarantined Delivery

Barbara-QVC — Tue, 26 Dec 2023 22:07:50 GMT

This post has been removed by QVC because it is baiting

Re: Guaranteed Delivery

Gorgf — Tue, 26 Dec 2023 22:30:24 GMT

@Catch71 @I also ordered Jai earrings in Blue Topaz. Everything on the Jewelry Day was to arrive by the 25th according to their promotion. They were shipped on the 22nd. Two days with USPS is a pinch. Still waiting. Personally I dont care as my own gift to me except for the fact jewelry on that day was to ARRIVE by Christmas and advertised as such and stated Guaranteed.

I would rather hear that it may arrive by Christmas and will do the best they can. Most things do o.k. and Q isn't the only one promising Christmas delivery. I am sorry for your disappointment and ruining your daughter's gift to you. Perhaps it is partly Jai's fault as a vendor why it wasnt shipped?

Most posters have said here for many many years don't count on Q's promises.

Re: Guaranteed Delivery

AZfem — Wed, 27 Dec 2023 00:05:11 GMT

If you're buying gifts a week or so before Christmas, go to a local store. Would never count on postal/ups delivery. Anything can happen. Trucks break down, bad weather, employees off sick.

Re: Guaranteed Delivery

Catch71 — Wed, 27 Dec 2023 02:09:33 GMT

@AZfem wrote:
If you're buying gifts a week or so before Christmas, go to a local store. Would never count on postal/ups delivery. Anything can happen. Trucks break down, bad weather, employees off sick.

I get what you are saying but it was not the postal services fault; it was not even shipped! Not the end of the world but they need to stop saying guaranteed just to get the sale.

Re: Guaranteed Delivery

Sooner — Wed, 27 Dec 2023 03:14:29 GMT

@Catch71 wrote:
My dughter ordered me Jai earrings that were guaranteed delivery by 12/22. As of 12/25 they weren't even shipped. Rey disappointed in their promise when this was not the fault of usps, but they didn't even ship!

@Catch71 One saving grace here, it is a gift for an adult not a child, so in the scope of life isn't that big of a deal! So that's one good thing!

Re: Guaranteed Delivery

Nightowlz — Wed, 27 Dec 2023 05:59:27 GMT

I'm sorry this happened. It happens every year. Order early if you want to receive gifts on time.

Re: Guaranteed Delivery

Gorgf — Wed, 27 Dec 2023 12:05:36 GMT

@Catch71. I just checked again and my Jai earrings shipped in fact, December 26th the day after the Christmas Guarantee. I am guessing Jai is the glitch? I hope yours come soon? Maybe make it within The Twelve days of Christmas!

Re: Guaranteed Delivery

Group 5 minus 1 — Wed, 27 Dec 2023 13:04:41 GMT

@Gorgf If Jai is the glitch then once again the Q should NOT be making promises.

Re: Guaranteed Delivery

Talcat — Wed, 27 Dec 2023 14:02:01 GMT

Guaranteed is a promise to accept responsibility. Call QVC as they should at least refund s/h. When they promote guaranteed, the next statement should be or what.

Re: Guaranteed Delivery

Catch71 — Wed, 27 Dec 2023 14:19:08 GMT

@Sooner wrote:
@Catch71 wrote:
My dughter ordered me Jai earrings that were guaranteed delivery by 12/22. As of 12/25 they weren't even shipped. Rey disappointed in their promise when this was not the fault of usps, but they didn't even ship!
@Catch71 One saving grace here, it is a gift for an adult not a child, so in the scope of life isn't that big of a deal! So that's one good thing!

Agree! It didn't matter to me but she felt bad.

Re: Guaranteed Delivery

RespectLife — Wed, 27 Dec 2023 15:39:41 GMT

Anyone who waits that long to purchase a Christmas gift is taking a chance with any vendor.

I think the lesson learned is do NOT wait so long to try and order anything from anyone On line!!!!!

Not trying to be hard hearted, but come on!!!

Maybe HSN should compensate me for 'ruining' our Christmas....big gift was the TSV NFL T shirt and hoodie....oh they arrived on time....but when my guys opened the package.....and took out the Bills T shirt...behind it was a GIANTS hoodie!

That was their big gift.....OH WELL, stuff happens.

Maybe it's even on me.....I saw the Bills Tshirt on top and never opened the bag all the way to inspect the hoodie.....(Giants and Bills have same colors...so not obvious from the outside)

I do NOT expect ANY vendor to cough up compensation for errors during the biggest shopping time of the year. Ridiculous idea!