topic Re: how to return a QVC item you received as a gift? in Customer Care

how to return a QVC item you received as a gift?

sullw — Mon, 25 Dec 2023 12:55:42 GMT

I received a really nice camera for Chirstmas, tbh I would love to keep it but I know the person who gifted me the camera can not afford it.

Does anyone know how I could return this item with out the packing slip or order number?

I found the camera on the site and obviously know who gifted me the camera, will that be enough to return the item and have their account credited?

Re: how to return a QVC item you received as a gift?

eadu4 — Mon, 25 Dec 2023 13:14:05 GMT

@sullw Since the money will need to

be credited back to her method of payment you might as well ask for the slip if she has one or the order number as she will need to make sure she gets refunded completely. You can't remain anonymous on the return since obviously she will see funds credited back . And are you sure she purchased it from QVC? Since other sites sell the same items. Finding it here doesn't mean she bought it from here. There are better deals out there for the same items.

While you believe she can't afford it, maybe she tucked money away for it.

Re: how to return a QVC item you received as a gift?

kaydee50 — Mon, 25 Dec 2023 14:18:53 GMT

@sullw How do you know how much she paid for it? Maybe it's a "re-gift." I would just thank her and enjoy her present and not worry about it.

Re: how to return a QVC item you received as a gift?

Marp — Mon, 25 Dec 2023 14:24:22 GMT

@sullw, if you are determined to return the gift is must be done through her to make certain she is fully credited. This is particularly important if she used easy pay.

Simply finding the camera online does not mean it is the same item number and price at the time of purchase. It could have been a "sale" price or even a one time only.

Re: how to return a QVC item you received as a gift?

Major Shopper — Mon, 25 Dec 2023 14:35:29 GMT

@sullw Merry Christmas!

Please consider keeping the gift and thanking the giver for her/his thoughtfulness.

If they wanted you to have this gift, they found a way.

If it is a re-gift, you'll embarrass them by trying to return it to QVC.

Maybe there is a way to get money back to them in a discreet way?

If you routinely exchange gifts, (Christmas, Birthday) a generous GC to their favorite restaurant or store would be nice.

There are many ways to help them throughout the new year.

Re: how to return a QVC item you received as a gift?

Sooner — Mon, 25 Dec 2023 14:56:16 GMT

@sullw I think you are sort of stuck here. Be honest, contact her, tell her it's too complicated for you, you don't have time to use it, you think it is beyond your skills, it is a wonderful thought but you just aren't up to using a beautiful camera like this, etc. etc.

Let her down gently, let her know how overwhelmed you are by the thought and the gift but you feel like you can't accept and enjoy such a lovely camera.

You two work it out, and carry on! Enjoy the thought but make it comfortable for both and return it to her or the source. How kind of you to think of her!

Re: how to return a QVC item you received as a gift?

I am still oxox — Mon, 25 Dec 2023 16:06:54 GMT

If some gives you a gift its they want to. Why would you want to return a gift and break someones heart and possibly lose a friend. Also the item on Qvc might be an older model that just looks the same

Re: how to return a QVC item you received as a gift?

Kachina624 — Mon, 25 Dec 2023 16:28:26 GMT

@sullw. I think you need to get guidance from CS and disregard most of what is written here. Misinformation. I've never had to return a gift but feel certain there's a procedure where YOU get the credit.

Have you search the CS section for instructions?

Re: how to return a QVC item you received as a gift?

cheriere — Mon, 25 Dec 2023 17:20:36 GMT

@Kachina624 I was wondering the same. I'd think QVC may be able to give them an account credit for the price.

Re: how to return a QVC item you received as a gift?

Kachina624 — Mon, 25 Dec 2023 19:23:03 GMT

@cheriere Yes, either an exchange or credit I would also guess.

Re: how to return a QVC item you received as a gift?

kaydee50 — Mon, 25 Dec 2023 19:45:51 GMT

@Kachina624 @cheriere But the OP said she would "love to keep it." She was concerned that the gift was too expensive. Why would she want to get the credit for returning it???

Re: how to return a QVC item you received as a gift?

cheriere — Mon, 25 Dec 2023 19:50:03 GMT

@kaydee50 I hope she does keep the camera. But just in case she's set on returning it, I was trying to figure out how it could easily be done.

Re: how to return a QVC item you received as a gift?

Barbara-QVC — Mon, 25 Dec 2023 19:59:49 GMT

This post has been removed by QVC because it is unkind

Re: how to return a QVC item you received as a gift?

BlueFinch — Tue, 26 Dec 2023 02:03:36 GMT

Of course it depends on the comfort level in the relationship, but If they are close and the gifter has shared challenged financial issues, I would just be honest with my concerns. I would let him, or her know, that the gift is wonderful, but much too generous.

I definitely would talk to him/her before returning it and having their account credited, if this is even possible. I think that would be more upsetting for the gifter, who might feel like the present wasn't desirable.

Re: how to return a QVC item you received as a gift?

Barbara-QVC — Fri, 29 Dec 2023 02:35:15 GMT

@sullw wrote:

I received a really nice camera for Chirstmas, tbh I would love to keep it but I know the person who gifted me the camera can not afford it.

Does anyone know how I could return this item with out the packing slip or order number?

I found the camera on the site and obviously know who gifted me the camera, will that be enough to return the item and have their account credited?

@sullw please contact our Customer Service department at 1-800-367-9444 for assistance with returning a gift.

Re: how to return a QVC item you received as a gift?

sunshine45 — Fri, 29 Dec 2023 02:37:02 GMT

this is from three years ago, but you may want to contact qvcsocialteam@qvc.com for clarification.

Susan-QVC

QVC Customer Care

Posts: 1,668

Registered: ‎06-14-2015

Re: Please explain how to return a QVC gift

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‎10-26-2020 10:12 AM

@teachergal wrote:
How does a gift recipient retrun a QVC item? I have purchased several Christmas gifts from QVC and I will be delivering them Christmas day. I live in another state & I would like to know how a gift recipient can return a QVC item for another item or a refund of the cost. Thank you for your help

@teachergal I am sorry we haven't responded sooner. If you have a recipient that wishes to return a gift and they do not have an account we will open an account for them and the refund will be issued in credits so they may choose another item. If they do not wish to open an account the return will go back to the purchaser credit card.

Hope that helps,

Susan

Re: how to return a QVC item you received as a gift?

geegerbee — Fri, 29 Dec 2023 20:40:01 GMT

I received an item as a Christmas gift, too. My friend wanted the set of 3 MukLuks to be "roomy" and it is Huge! Am I correct, that if I use the shipping label, the return shipping will be charged to her? The USPS says no postage necessary, but the UPS label doesn't say anything about a charge.

Do I have to exchange it for the Same item for there to be free shipping? She said I could ask for credit for myself since she wants me to be able to pick something I would like, even though I asked for this item. Seeing it, I would rather have a different item.

Re: how to return a QVC item you received as a gift?

Barbara-QVC — Fri, 29 Dec 2023 21:37:49 GMT

@geegerbee wrote:

I received an item as a Christmas gift, too. My friend wanted the set of 3 MukLuks to be "roomy" and it is Huge! Am I correct, that if I use the shipping label, the return shipping will be charged to her? The USPS says no postage necessary, but the UPS label doesn't say anything about a charge.

Do I have to exchange it for the Same item for there to be free shipping? She said I could ask for credit for myself since she wants me to be able to pick something I would like, even though I asked for this item. Seeing it, I would rather have a different item.

@geegerbee I would suggest contacting Customer Service at 1-800-367-9444 to ensure the gift return is handled according to your instructions.