topic Re: QVC underhanded in Customer Care

QVC underhanded

fran47 — Mon, 25 Dec 2023 16:56:12 GMT

kitchenaid mixer sale
free shipping - $60 off with new account and Q card so I signed up and ordered
Now QVC won’t honor the order
nothing but excuses
QVC blames bank but I contacted them and card approved with $3,000 limit
I’ll cancel my Q card and QVC account as well as my wife’s
Won’t do business with unscrupulous businesses

Re: QVC underhanded

PansyBoo — Mon, 25 Dec 2023 16:59:57 GMT

Okay, fine. 🙄

Re: QVC underhanded

Barbara-QVC — Mon, 25 Dec 2023 17:00:57 GMT

This post has been removed by QVC because it is unkind and inappropriate

Re: QVC underhanded

rockygems123 — Mon, 25 Dec 2023 17:01:36 GMT

@fran47

This is a community forum and if you want to voice a complaint with QVC there is contact information on their website.

Re: QVC underhanded

SueyMsB — Mon, 25 Dec 2023 17:03:58 GMT

BYE!!🎄

Re: QVC underhanded

cheriere — Mon, 25 Dec 2023 17:05:35 GMT

@fran47 I don't understand why they won't honor the order & what excuses? So you didn't receive the mixer? How long have you known this & why post about this today?

Christmas Day probably isn't the best to try and get this issue resolved...

Re: QVC underhanded

Venezia — Mon, 25 Dec 2023 17:09:13 GMT

I think at this point QVC has been called every unethical name in the book. And (almost) always it seems by a new poster.

Although sometimes we get the "I've been a QVC customer for 35 years!" But still a new poster. We just never get the true facts in this type of post.

However, if this is really someone's first experience shopping with QVC, it's probably better that s(he) does go elsewhere.

I can only say that in somewhere around 35 years of shopping with them (here and in England), I have never found them underhanded or unethical. Quite the opposite.

Re: QVC underhanded

rockygems123 — Mon, 25 Dec 2023 17:17:13 GMT

@Venezia wrote:
I think at this point QVC has been called every unethical name in the book. And (almost) always it seems by a new poster.

Although sometimes we get the "I've been a QVC customer for 35 years!" But still a new poster. We just never get the true facts in this type of post.

However, if this is really someone's first experience shopping with QVC, it's probably better that s(he) does go elsewhere.

I can only say that in somewhere around 35 years of shopping with them (here and in England), I have never found them underhanded or unethical. Quite the opposite.

@Venezia

Agree 100%.

As for first time complaining posters you'd think that since they were able to find us they'd come back & thank the posters that replied. Never happens. It's too bad because for most of us our first instinct is to offer help.

Something doesn't add up, whether they're bots, competition plants who knows.

Re: QVC underhanded

Kachina624 — Mon, 25 Dec 2023 17:20:10 GMT

@fran47. Do you realize this board is read and written by customers only? We don't do customer service and can't help you.

Re: QVC underhanded

SarahW — Mon, 25 Dec 2023 17:30:57 GMT

Wow. I never fail to be disgusted by the hatefulness of this forum. Apparently none of you were ever a "NEW POSTER??" Displaying the kindness and good cheer of the season; you can all be depended upon for that.

Fran47--sorry you didn't get the mixer. I buy directly from KitchenAid; they have good sales on their website. Happy holidays and sorry for the "welcome" you received on this "CUSTOMER CARE" section of the QVC forum.

Re: QVC underhanded

cheriere — Mon, 25 Dec 2023 17:31:22 GMT

@fran47 Wouldn't QVC have told you on the phone immediately that you weren't approved so the mixer order would've been canceled then? Seems like the kitchenaid was a TSV at least three weeks ago too.

Re: QVC underhanded

They CallMe MRWILKES — Mon, 25 Dec 2023 19:13:27 GMT

Poor guy.

I feel your pain. You got crushed by the forum Welcome Wagon.

I give you a friendly welcome!

Re: QVC underhanded

manny2 — Mon, 25 Dec 2023 17:48:47 GMT

Even new posters can complain. Don’t listen, @fran47 keep posting.

You need thick skin to post here. The longer you stay the thicker it will get.

Re: QVC underhanded

I am still oxox — Mon, 25 Dec 2023 17:59:53 GMT

This whole scenario makes no sense, who did what to who and and and/

Re: QVC underhanded

FranandZoe — Mon, 25 Dec 2023 18:03:27 GMT

Are you sure that $60 was off the price of the mixer and not an "account credit" for future purchases? That was always how they advertised opening a new account.

What do you mean they won't honor the order?

Re: QVC underhanded

Mindy D — Mon, 25 Dec 2023 18:46:34 GMT

@fran47 wrote:
kitchenaid mixer sale
free shipping - $60 off with new account and Q card so I signed up and ordered
Now QVC won’t honor the order
nothing but excuses
QVC blames bank but I contacted them and card approved with $3,000 limit
I’ll cancel my Q card and QVC account as well as my wife’s
Won’t do business with unscrupulous businesses

@fran47 @I am very sorry for the way you are being treated here on this forum. Welcome. The forum is a discussion forum and we don't have power over what QVC does, however, it is fine for you to let us know what has happened to you by posting here. I will say that Q has a history of denying items charged for the first time on a new card, but that is usually for electronic items such as computers, and I've never seen it done when the discount you're getting is in conjunction with the start of a new card. That would defeat the purpose of the promotion...get a card and get a discount. There is an email you might send today, even if they don't answer today, which might help you get your deal. Below is the email address.

QVCSocialTeam@QVC.com

Re: QVC underhanded

Venezia — Mon, 25 Dec 2023 20:03:16 GMT

First of all, every one of us was a new poster at some point.

However, I doubt that many of us started out with our first post being derogatory about QVC. There are ways to state that something has gone wrong and ask for advice on how to fix it. Calling QVC "underhanded" and "unscrupulous" isn't it, IMO.

I've seen many helpful responses, when someone new (or even a longtime poster) asks others for advice. I don't think the majority of the posters here are "hateful", as someone stated. People genuinely want to help.

But when there is no concrete information, just accusations and no response to those who tried to suggest a path forward to resolving the situation in a reasonable manner? That does make many question the validity of the situation.

Many times the first-time poster never comes back with an update or to thank those who tried to help. And, sorry, but I don't buy the idea that it's because some were "mean" to that "first-time" poster. If someone is genuinely new and upset or really does want help, s(he) will come back and offer more information or even a thank you to those who tried to help.

Not everyone is "hateful" or "mean" just because they question something in a what appears to be a "first" post. I've come to "know" many of these posters over the years and they are not that.

Re: QVC underhanded

rockygems123 — Mon, 25 Dec 2023 20:27:33 GMT

@SarahW

These first time complainer posters rarely if ever respond, it's a complain and run.

As I said in my post most of us have a natural instinct to want to help but after many years of seeing this same strange (bot?) behavior it doesn't make sense.

Re: QVC underhanded

Jk9 — Mon, 25 Dec 2023 21:23:45 GMT

The problem is the "new poster" starts off with calling the owner of this forum Underhanded!!! I don't extend a welcome to someone like that.

Re: QVC underhanded

kaydee50 — Mon, 25 Dec 2023 21:31:05 GMT

@Venezia Agree! I see nothing hateful about any of the responses. The OP is suspicious--a first time poster and calling QVC "underhanded"?? I'm not even clear as to what the problem is/was??? I don't expect to see another post from him/her.