topic Re: Help with a lost package in Customer Care

Help with a lost package

theloungeboy — Wed, 20 Dec 2023 02:41:07 GMT

Greetings:

I ordered some candy pretzels and they got as far as my state then was "lost". So I never received it. I opened a claim with UPS who agreed that the package was lost and everything ended there. They keep confusing. me with the sender (QVC). who I was told should have started the claim.

Can you. help me with this? Refund the easy pay I've made so far and cancel the remaining order? Order #xxxxxx

***edited to remove personal info (order #)

Re: Help with a lost package

debfau — Wed, 20 Dec 2023 02:41:34 GMT

@theloungeboy wrote:

Greetings:

I ordered some candy pretzels and they got as far as my state then was "lost". So I never received it. I opened a claim with UPS who agreed that the package was lost and everything ended there. They keep confusing. me with the sender (QVC). who I was told should have started the claim.

Can you. help me with this? Refund the easy pay I've made so far and cancel the remaining order? Order #xxxxx

You need to email the QVC Social Team and they will help you with this type of thing.

Re: Help with a lost package

D Kay — Wed, 20 Dec 2023 01:42:00 GMT

QVCSocialTeam@qvc.com

Re: Help with a lost package

Kachina624 — Wed, 20 Dec 2023 02:03:51 GMT

@theloungeboy. If you don't get an immediate response from the social team, just call CS and they'll either refund or replace your order.

Re: Help with a lost package

Love my grandkids — Wed, 20 Dec 2023 02:07:22 GMT

@debfau When advising someone to contact the Social Team it's best to post that info as not everyone has it. Fortunately someone did.

Re: Help with a lost package

qvcaddition — Wed, 20 Dec 2023 02:15:23 GMT

Yes, how to you email them. I tried and went in circles

Re: Help with a lost package

Barbara-QVC — Wed, 20 Dec 2023 02:43:03 GMT

@theloungeboy wrote:

Greetings:

I ordered some candy pretzels and they got as far as my state then was "lost". So I never received it. I opened a claim with UPS who agreed that the package was lost and everything ended there. They keep confusing. me with the sender (QVC). who I was told should have started the claim.

Can you. help me with this? Refund the easy pay I've made so far and cancel the remaining order? Order #xxxxxx

***edited to remove personal info (order #)

@theloungeboy I am sorry you did not receive your pretzels. I have issued a refund and cancelled the future easy pays on the order. I have also removed the personal info you posted on this public platform

Barb

Re: Help with a lost package

theloungeboy — Wed, 20 Dec 2023 05:31:58 GMT

Thank you everybody especially Barb for taking care of this. Also thanks for removing the order number. I hemmed and hawed as to whether to include it. My mistake. Now I know better. Happy holidays everybody!

Re: Help with a lost package

csHLPnow25 — Sat, 13 Sep 2025 15:38:45 GMT

I ordered 4 Martha Stewart star gazer pumpkins. The last one, which is the favorite of the four has not been delivered. The tracking shows it stopped movement 3 day ago in the last part of delivery. I have reported to UPS with no results..I have called two different numbers for QVC customer service which tells me it will be a five minute wait time which has turned out now to be 25 minutes or more on each line. Very disssapointed with the changes in customer services. I just want to talk to someone to get them to send me another white pumpkin replacement while they still have them. I have now been waiting for an hour. I would appreciate your help with this situation

Re: Help with a lost package

stevieb — Sat, 13 Sep 2025 15:48:15 GMT

@csHLPnow25 Either email the mods or enter 'chat' into the search bar on the retail page to contact a CS agent fairly quickly and explain the issue to them. Posting on this old thread might or might not garner you the attention you need.

Re: Help with a lost package

stevieb — Sat, 13 Sep 2025 15:53:32 GMT

Sorry, I don't have the email address for the mods, though someone surely does. As for live chat, here is a link to the QVC 'contact' page. Select 'Live Chat'. They've been very helpful to me. Good luck.

https://www.qvc.com/content/information/customer-service.html?type=content&tid=PROD-23093&redirectTerm=chat

Re: Help with a lost package

TheMemphisVette — Sat, 13 Sep 2025 15:52:38 GMT

you can contact social team by email at QVCSocialTeam@qvc.com or on social media Pages on Facebook and Instagram.

Re: Help with a lost package

SarrahQVC — Sat, 13 Sep 2025 18:48:19 GMT

Hi, @csHLPnow25! I am so sorry for the delay in our response over the phones and that you didn't receive your favorite of the four pumpkins. We'd be happy to take a look into this and see what we can do to help.

After taking a look into the order, I see that a replacement has been sent out and will arrive on or about 9/17. Please let us know if you need any more assistance, and have a great weekend!