topic Re: Return/Refund for a food item in Customer Care

Return/Refund for a food item

Always7 — Sat, 16 Dec 2023 02:23:33 GMT

Hello, this is my first time asking for a refund on a food item, and I was wondering if it could be settled online rather than calling in to customer service, I know how busy they are. The item in question is the Christmas tree shaped juniors cheesecake I ordered.

Thank you!

Re: Return/Refund for a food item

Barbara-QVC — Sat, 16 Dec 2023 02:32:21 GMT

@Always7 wrote:

Hello, this is my first time asking for a refund on a food item, and I was wondering if it could be settled online rather than calling in to customer service, I know how busy they are. The item in question is the Christmas tree shaped juniors cheesecake I ordered.

Thank you!

@Always7 please email your order details to QVCSocialTeam@qvc.com and we would be happy to assist.

Re: Return/Refund for a food item

Always7 — Sat, 16 Dec 2023 03:23:36 GMT

Thank you very much!

Re: Return/Refund for a food item

cheriere — Sat, 16 Dec 2023 15:59:53 GMT

@Always7 wrote:
Hello, this is my first time asking for a refund on a food item, and I was wondering if it could be settled online rather than calling in to customer service, I know how busy they are. The item in question is the Christmas tree shaped juniors cheesecake I ordered.

Thank you!

I'm really glad you posted this question. A while back I ordered some crab cakes and lobster dip. They arrived partially unfrozen and were terrible. I didn't bother with trying to send them back because I figured it would be too much of a hassle. I won't be ordering them again. But in the event I ever do get a food product I'm not satisfied with it helps to know they'll actually remedy the problem.

Re: Return/Refund for a food item

DJs mom — Tue, 19 Dec 2023 20:27:10 GMT

@cheriere wrote:
@Always7 wrote:
Hello, this is my first time asking for a refund on a food item, and I was wondering if it could be settled online rather than calling in to customer service, I know how busy they are. The item in question is the Christmas tree shaped juniors cheesecake I ordered.

Thank you!
I'm really glad you posted this question. A while back I ordered some crab cakes and lobster dip. They arrived partially unfrozen and were terrible. I didn't bother with trying to send them back because I figured it would be too much of a hassle. I won't be ordering them again. But in the event I ever do get a food product I'm not satisfied with it helps to know they'll actually remedy the problem.

@cheriere you do not have to return a QVC food item - they won't accept it anyway. In the future, just call CS and they will refund your money & tell you to dispose of the item.

Re: Return/Refund for a food item

cheriere — Tue, 19 Dec 2023 21:21:54 GMT

@DJs mom thanks 😊 I appreciate your taking the time to reply. I wasn't sure what to do so I just chalked it up as a loss. That was the only time I'd had that happen. In the future, (hopefully it won't happen again) if it does I'll call and let them know.