topic Re: Thanks Customer Service ! in Customer Care

Thanks Customer Service !

Goodie2shoes — Fri, 15 Dec 2023 00:26:27 GMT

I ordered the bose Bluetooth wireless speaker back on 11/27 and QVC noted expected delivery by 12/4 however it was never shipped. I ended up calling CS on or about 12/10 and she immediately sent a email to the appropriate department. My order was shipped 12/11 via air from Phoenix and delivered to me in St. Louis via UPS on 12/13. Now that's what I call service !

Re: Thanks Customer Service !

cheriere — Thu, 14 Dec 2023 21:32:03 GMT

@Goodie2shoes Wow, I'm so glad they got everything straightened out for you! I bought that same speaker last spring to use out on the deck and at the pool. I love it! The only thing about it that bothered me a little is that the battery charge doesn't last as long as they say. After about 4 hours I always had to plug it back in to charge.

Re: Thanks Customer Service !

GabbyAnn — Thu, 14 Dec 2023 23:13:09 GMT

I had problems with two orders in the past week. One item never shipped and with the other order I received the wrong item.

After contacting QVC's customer service for both issues, the problem was fixed and I had the items needed two days later.

Having worked in retail many years, I appreciate their efforts and I couldn't have asked for better service.

Re: Thanks Customer Service !

cheriere — Fri, 15 Dec 2023 00:32:31 GMT

I agree! QVC customer service representatives have ALWAYS been excellent anytime I've ever had a problem! They definitely deserve a shout out!!! 😃