topic Re: Exchanges - Any problems ? in Customer Care

Exchanges - Any problems ?

skatting44 — Thu, 30 Nov 2023 20:50:45 GMT

Just sent back an item to be exchanged . I went on line and completed the QVC process stating it was for Exchange - providing new size & color. I have checked each day and the item size & color have been in stock . However, to my surprise , I see that a Refund minus the return shipping was refunded . Guess , if I had been looking for a refund , it was processed fast but I wanted an Exchange . I did contact QVC returns and QVC Social team . No resolve as yet .

Has this happened recently to anyone else ?

This was a problem last yr where other customers were stating that Most things they sent as exchange were refunded minus the return shipping fee. It happened to me to last yr. I am not happy that if I really want the item that I have to reorder on my own and pay the shipping a 3rd time since they have a big problem with processing exchanges . QVC Hosts are not being truthful with advertising " easy exchanges " .

Re: Exchanges - Any problems ?

AZfem — Thu, 30 Nov 2023 21:17:54 GMT

@skatting44 This has happened to me say 6 out of 7 tines I've attempted an exchange. I wrote mine on the return paperwork, the items were in stock & it was still credited.

I've given up on exchanges. It's a farce. The returns people obviously just don't want to be bothered with them & are losing QVC lots of business.

Re: Exchanges - Any problems ?

jpie — Thu, 30 Nov 2023 21:24:33 GMT

Yes, I also had a problem with a barefoot dreams exchange. I not only wrote the exchange on the return, but also did the "start a return here" on this website.

I never was able to get the sweater because it was sold out in the size/color I needed (it wasn't at the time I mailed back the package). I had to call CS two different times to get credit for the return fee.

It all worked out, but it wasn't as easy as it could have been.

Re: Exchanges - Any problems ?

Bookplate — Thu, 30 Nov 2023 21:30:55 GMT

Yes, the last two times I asked for exchanges I got refunds instead. Will not attempt this again.

Re: Exchanges - Any problems ?

skatting44 — Thu, 30 Nov 2023 21:36:44 GMT

@AZfem

QVC must be raking in the dollars in return shipping fees on items that were marked as for Exchange .

They don't return tax either on returns as other online companies do , so what's up with their business practices.

Re: Exchanges - Any problems ?

AZfem — Thu, 30 Nov 2023 21:45:09 GMT

When I've asked for price adjustments or done returns through email to Social Team, I always say "including tax". Otherwise they don't do it.

Re: Exchanges - Any problems ?

LTT1 — Thu, 30 Nov 2023 22:37:12 GMT

@AZfem

Oh! Interesting! I will need to do this in the future!

Re: Exchanges - Any problems ?

AZfem — Thu, 30 Nov 2023 22:53:56 GMT

Hi @LTT1 ! This is most applicable to price adjustments but it doesn't hurt to mention it in any situation.

Re: Exchanges - Any problems ?

Stevie Nix — Fri, 01 Dec 2023 06:53:02 GMT

.I haven't had any problems with Exchanges. I write EXCHANGE on the front and back of the package and this seems to get their attention.

Re: Exchanges - Any problems ?

Sage04 — Fri, 01 Dec 2023 13:02:49 GMT

For exchanges I would call first and hope you would get a CS rep who would send the correct item out and give you a certain amount of time to send the return item back or you would be charged.

I've had this done both here and HSN.

Re: Exchanges - Any problems ?

skatting44 — Sun, 03 Dec 2023 15:28:56 GMT

Well, finally heard back from QVC Easy returns who said basically we're sorry we processed as a return rather than exchange but if you want the item call Customer Service to reorder . They did not address my request to be reimbursed for the return shipping and tax they charged when they processed my exchange as a Return .

What is going on , besides very poor business practices.