topic Re: Total charge in Customer Care

Total charge

Gkhm — Sun, 19 Nov 2023 22:46:09 GMT

I cannot see my total until I BUY the item! You do not provide a subtotal anymore before the item is purchased! That is very annoying especially since we don't know the price of shipping, either, I have had to cancel more than once because of this...please fix it!

Re: Total charge

Tori3569 — Sun, 19 Nov 2023 22:53:00 GMT

I'm not seeing what you're seeing. I either see the free shipping on the item page or cost of shipping when I add it to my cart .

Re: Total charge

cjm61 — Sun, 19 Nov 2023 23:06:19 GMT

Same with me @Tori3569 . My cart shows the shipping. Then when I go to Checkout, I get the total, S&H, Item cost + tax before I click Place Order.

@Gkhm You may want to try again. I have made many, dozens, of purchases and have never had to click Place Order before knowing the final costs. I'm assuming you are referring to QVC.

Re: Total charge

SaveTheTurtles — Mon, 20 Nov 2023 01:22:09 GMT

I concur, I always see the shipping prior to checkout. Can you not see the cost when simply shopping before adding the items to your cart? That would be odd if you can't.

Re: Total charge

loriqvc — Mon, 20 Nov 2023 03:55:04 GMT

During checkout, I can see all the details for the purchase total. However, I am still part of the group that has not been able to see the shipping charge on the item page for the past two or three weeks. It's really annoying. Not sure if that's what the OP means.

Re: Total charge

KingstonMom — Mon, 20 Nov 2023 04:53:07 GMT

I don't see the shipping amount until I add it to my cart either.

Why try to be so sneaky?

Re: Total charge

KingstonMom — Mon, 20 Nov 2023 04:55:24 GMT

@SaveTheTurtles wrote:
I concur, I always see the shipping prior to checkout. Can you not see the cost when simply shopping before adding the items to your cart? That would be odd if you can't.

It may be "odd", but no, I can't either.

Re: Total charge

meallen616 — Mon, 20 Nov 2023 10:42:17 GMT

The shipping for me is not listed under the item anymore, you have to put it in your cart and then proceed... Don't like this at all!

Re: Total charge

RespectLife — Mon, 20 Nov 2023 16:52:33 GMT

Agree with others...it IS shown in your cart @Gkhm

There is no reason you have to purchase and submit!!!

It is clearly shown....you would see it b4 buying thus the need to cancel.

Some orders can't be cancelled!!!!!

I don't lke this new method either......

Re: Total charge

Marp — Wed, 22 Nov 2023 15:43:56 GMT

I suspect the difference in what is seen depends on the device being used and whether viewing is being done in desktop mode or mobile mode.

Re: Total charge

LTT1 — Fri, 24 Nov 2023 16:21:52 GMT

@SaveTheTurtles

I believe retailers are placing the information this way because consumers resent paying high s/h costs and lose interest in the sale before checkout is complete.

I once heard that the longer a company can keep you on their site, the more likely it will be that you will buy,

🤬

Re: Total charge

Barbara-QVC — Sat, 25 Nov 2023 00:26:16 GMT

Thank you all for the feedback. We have forwarded your concerns to our ecommerce team.

Re: Total charge

Icegoddess — Sat, 25 Nov 2023 00:32:57 GMT

@LTT1 wrote:
@SaveTheTurtles

I believe retailers are placing the information this way because consumers resent paying high s/h costs and lose interest in the sale before checkout is complete.
I once heard that the longer a company can keep you on their site, the more likely it will be that you will buy,
🤬

Oh, I wouldn't buy if the total cost isn't shown before I buy. I have backed out of buying once I realized how much an item was going to actually cost several times.