topic Re: Cancelled package in Customer Care

Cancelled package

Renata22 — Mon, 13 Nov 2023 02:45:11 GMT

Can someone please tell me why my package was cancelled? I have emailed QVC & get no response. The package was ordered on 10/23/23. The only status was waiting on carrier pickup. Now it has been cancelled. I used to get answers here. Anybody?🤷‍♀️

Re: Cancelled package

Love my grandkids — Mon, 13 Nov 2023 03:34:40 GMT

@Renata22 Did you email the Social Team or someone else? You can email all the info to:

QVCSocialTeam@qvc.com

Re: Cancelled package

rms1954 — Mon, 13 Nov 2023 04:43:13 GMT

Did you try a phone call to CS or do a live chat -- all good options.

Re: Cancelled package

SaveTheTurtles — Tue, 14 Nov 2023 01:42:07 GMT

If I want an answer I would never email them. You have to either call or live chat for sure. I have the best luck with chat.

Re: Cancelled package

Renata22 — Thu, 16 Nov 2023 00:03:28 GMT

Thanks everyone. I did email & got no response. When I try to track the package it says there was an exception. I have received help here before but I guess that’s a thing of the past, like so many other things. Will call & cancel as I’ve reordered to try again.

Re: Cancelled package

DrakesMomma — Thu, 16 Nov 2023 00:11:54 GMT

@Renata22 - Don't worry. A mod is always around.

@Wayne-QVC

Re: Cancelled package

Renata22 — Mon, 20 Nov 2023 14:52:24 GMT

@Wayne-QVC Nice to know, but help used to be quicker. I used to get answers from my email but didn't get one til I cancelled the package. Still have no idea what happened to my package.