topic Re: Delayed shipping in Customer Care

Delayed shipping

Kitty Galore — Fri, 10 Nov 2023 14:18:47 GMT

I have an item sitting in "preparing your order ". For 6 days now . Shipping had improved , but it looks like it may be starting with delays again. Seems they need to hire more workers especially with holiday shopping this time of year I don't think it's unreasonable for items to go out within 3 days tops !!! other sites I have purchased from have very prompt shipping . Maybe I'm spoiled with Amazon it's of the time next day shipping.

Re: Delayed shipping

ShippingDelays2 — Fri, 10 Nov 2023 14:37:02 GMT

Thank you so much for posting this! I'm glad to hear it's not just me. I've been a customer for a long time. I placed an order 5 days ago. It has been sitting in "Preparing your order..." status since. I called to cancel today and they said "Sorry, can't cancel until after your delivery date." ????? So my budget is held up until after I'm suppose to have received the merchandise (which probably won't arrive by that date). Only then, can I cancel the order, which will probably have shipped and makes me responsible for returning it. Angry. So angry, I'll probably never order again. I'm experiencing the same treatment from HSN for another "delayed" order. I don't think they had this stock on hand and available all along. They knew these orders would be delayed. It's a method of managing inventory. I think I'll get in touch with my State's Attorney General's Office so they can investigate further. The customers must have some way to fight back. All they needed to do was be completely honest about the order process. I'll be posting this same complaint at HSN.

Re: Delayed shipping

LindaSal — Fri, 10 Nov 2023 14:52:27 GMT

@Kitty Galore I agree with you. I'm not ordering very much these days but this deters me even more. I do still order from HSN and generally I'm happy with their shipping times but I do have an order that has been delayed twice now. I think it's VERY important now more than ever to order early from these sites. I most likely will not order anything else now that we're entering the crazy holiday season!

Re: Delayed shipping

Pecky — Fri, 10 Nov 2023 15:12:09 GMT

I have a few things that have been preparing order for almost 6 days now. I ordered from Old Navy & Macy's and they shipped out in one day.

Re: Delayed shipping

Ronettes — Fri, 10 Nov 2023 15:12:48 GMT

I have watched my orders many times still in the 'processing' catagory when I check to see if they have ever shipped out - 10 days and still 'processing', unbelievable.

Free People, Anthropologie, Macy's, even ebay all ship out in a timely manner, sometimes the very next day.

I have wondered if perhaps the items we order are not 'in stock' after all, but waiting for incoming shipments from vendors?

The other issue I have with QVC is that they ship using UPS sometimes, which then is transferred to USPS, and delivery takes a week or longer to reach me.

Re: Delayed shipping

loriqvc — Fri, 10 Nov 2023 16:03:22 GMT

Preparation and shipping of QVC orders varies based on what is ordered and who fulfills the order. Typically, it seems like fashion items take the longest to process, but I was absolutely shocked / pleasantly surprised this week when I ordered a top on Sunday and received it on Thursday. (The kitchen item I ordered on Sunday was also delivered on Thursday, but that category almost always has a quick turnaround.)

Re: Delayed shipping

RespectLife — Fri, 10 Nov 2023 16:13:05 GMT

Gosh I am surprised that those who have been with QVC for a long while are still shocked when shipping is slow.

It has always been this way for certain items.

Re: Delayed shipping

Kachina624 — Fri, 10 Nov 2023 18:38:42 GMT

@Kitty Galore wrote:
I have an item sitting in "preparing your order ". For 6 days now . Shipping had improved , but it looks like it may be starting with delays again. Seems they need to hire more workers especially with holiday shopping this time of year I don't think it's unreasonable for items to go out within 3 days tops !!! other sites I have purchased from have very prompt shipping . Maybe I'm spoiled with Amazon it's of the time next day shipping.

@Kitty Galore. The Christmas rush started way early this year. Retailers and thus shippers seem to be in a frenzy. I've been waiting for 6 days for a package to be picked up by the shipper from Macy's.

Might as well just relax and patiently wait as there's nothing we can do about it.

Re: Delayed shipping

mardy — Sat, 11 Nov 2023 15:13:10 GMT

I have 3 orders sitting in the "preparing your order " state. I called customer service, after sitting on hold for 15 min, and got nowhere. Lady was not helpful at all. She just said, they might get shipped out in 4 days? IF they do get shipped then I still will have to wait about 10 days to receive. That is crazy. Shipping is getting worse and worse. You would think QVC would step up the process with the holidays so close. I will not be ordering anything else from them now. I can't count on them to receive on time.

Re: Delayed shipping

Gorgf — Sat, 11 Nov 2023 20:06:55 GMT

I understand there was a short free shipping time today which I missed. I wasn't interested in Skechers so wasn't watching.

Then I thought.... hmmmmm. I haven't received ONE item from last weekend's Free Ship Day. I live in a remote small town so usually norm for me to be longer delays. My daughter left the P.O. as a carrier for 13 years this summer for a new career. She is very happy not to be in the annual delivery mess.

Re: Delayed shipping

Kitty Galore — Mon, 13 Nov 2023 13:44:57 GMT

I received a email regarding my order a few days ago that my shipment would be delayed and they were doing there best to get it shipped as soon as possible. This item is now going on 10 days in "preparing your order". No explanation as to why it isn't shipping in a timely matter. I have several other orders 4 days "in preparing "and hoping they won't be stuck in preparing for over a week as well ! I don't know what's going on , I realize it's the busy time of year for them , but it's very frustrating that items are not going out within 3 , 4 days tops as far as I'm concerned. Why can't they address this issue .

Re: Delayed shipping

Pecky — Mon, 13 Nov 2023 14:03:32 GMT

I have several in "preparing" status from now a week. I also have two at the post office pending acceptance. I ordered a pair of pants from Anthropologie and received it in two days. QVC needs to change their shipping program.

Re: Delayed shipping

Effie54 — Mon, 13 Nov 2023 14:09:57 GMT

Same here with the delay in shipping. I had a pair of pants sitting in "preparing your order" for 6 days as well.

Re: Delayed shipping

Pecky — Mon, 13 Nov 2023 14:12:52 GMT

My HSN orders are shipping very fast.

Re: Delayed shipping

CissyT — Sun, 19 Nov 2023 18:15:47 GMT

I just made a new post concerning this same problem before seeing this. Apparently, there’s a lot of people having the same problem. It doesn’t look like the Q is a very dependable way to shop anymore. QVC has really gone downhill.

Re: Delayed shipping

Kitty Galore — Fri, 24 Nov 2023 14:33:13 GMT

@CissyT wrote:
I just made a new post concerning this same problem before seeing this. Apparently, there’s a lot of people having the same problem. It doesn’t look like the Q is a very dependable way to shop anymore. QVC has really gone downhill.

@CissyT totally ! I was emailed my item I posted about was finally shipped , looking at tracking in Middleton Pa since November 20th going nowhere even stated contacting shipper to resolve ! I've also been charged on the 21st !! Wrote the social team and still waiting for reply . I'm sure they are very busy especially today , but I need clarification on this item that has been delayed since the 4th . I don't get it if I'm charged why is my item not shipped ? I thought your only charged once item is actually shipped , not in delay . This has never happened before and I've been with the Q for years . Please someone from social team help !!

Re: Delayed shipping

Barbara-QVC — Sat, 25 Nov 2023 00:23:43 GMT

@Kitty Galore please email your order info to QVCSocialTeam@qvc.com and we would be happy to check on this for you.

Re: Delayed shipping

Kitty Galore — Sat, 25 Nov 2023 03:25:27 GMT

@Barbara-QVC wrote:
@Kitty Galore please email your order info to QVCSocialTeam@qvc.com and we would be happy to check on this for you.

@Barbara-QVC I just emailed you a bit ago. Thanks

Re: Delayed shipping

Daisy Sunflower — Sat, 25 Nov 2023 03:43:56 GMT

I placed an order 13 days ago. Never received it. It's supposedly lost. The item is now sold out.

Re: Delayed shipping

Kitty Galore — Sat, 25 Nov 2023 03:53:54 GMT

@Daisy Sunflower wrote:

I placed an order 13 days ago. Never received it. It's supposedly lost. The item is now sold out.

@Daisy Sunflower sorry , I certainly understand how you feel . Dont understand why there are these issues.