topic Re: Exchanges Question in Customer Care

Exchanges Question

Quse — Tue, 10 Jan 2017 16:04:36 GMT

I bought 2 pairs of pants on a TSV, 2 different sizes to see which fit better. I like the smaller size and want to exchangethe other pair to the smaller size.
If I do a return, I'll have to pay full price.
Question: if I do an exchange, do I pay shipping charges again?

Re: Exchanges Question

Susan-QVC — Tue, 10 Jan 2017 18:47:20 GMT

@Quse wrote:

I bought 2 pairs of pants on a TSV, 2 different sizes to see which fit better. I like the smaller size and want to exchangethe other pair to the smaller size.
If I do a return, I'll have to pay full price.
Question: if I do an exchange, do I pay shipping charges again?

@Quse Thank you for posting. If you use the prepaid label, they will deduct the label fee but just to exchange you will not be charge again for shipping when we send the replacement or exchange.

Hope that's helpful !!

Susan Q-Social

Re: Exchanges Question

Quse — Tue, 10 Jan 2017 18:51:07 GMT

Great! Thanks for the reply