topic Re: Did you know? Returns in Customer Care

Did you know? Returns

Loves Cats 80 — Fri, 03 Nov 2023 15:44:18 GMT

I have shopped at QVC for over 30 years, I have loved doing it. I'm stepping back somewhat because of higher pricing. Here's my issue... I ordered a set of a Cheerful Giver candles, they didn't ship. So on day15 they ordered a new set. Both sets came the same day. Trying to return a set. No label. Talked to a customer rep and she said they are no longer sending out return labels. She didn't know why. But the candles are the 3rd item I didn't have a return label for. I know all the things you can do but to me this is inconvenient.

Re: Did you know? Returns

Jk9 — Fri, 03 Nov 2023 15:54:04 GMT

Yes I know and have known. It isn't a problem for me since I purchase from other businesses that do the same thing.

I understand that it's a problem for some people.

Re: Did you know? Returns

on the bay — Fri, 03 Nov 2023 16:08:11 GMT

@Loves Cats 80 ,

I thought so too until I went into my QVC account online and started a return by clicking on orders and finding the one I wanted to return. Follow the prompts and they send you a "QR code," to your email which I had never heard of until recently! This seems to be the new way most

retailers are doing returns and I actually like it!

You take your phone with the code and return the package to where you chose on your online return. With Amazon, I am told you don't even need the packaging, just the code when you take to a UPS store or other they designate. Pretty amazing.

It is great IF the place of return is convenient and not too far.

Make sure where you take it that they will be able to print the label from your phone's QR code. Some places are just drop offs like pharmacies with UPS or Fedex and don't have the ability to print the label.

I go to a UPS Store very near me. It sounds complicated but it isn't if all things are convenient for you, but aggravating if they are not.

But if you don't have a place near you, or a printer to print out the label, I agree, it is very inconvenient.

My other solution for me is I just don't order unless it is something I absolutely know I won't return because I hate having to return anything. It is just one more errand I don't want to do!

ps-many retailers (not sure about QVC though I think they do), also offer free pick-ups by UPS Fedex or USPS, depending on who the package was from originally.

Re: Did you know? Returns

Kachina624 — Fri, 03 Nov 2023 16:00:07 GMT

@Loves Cats 80. Like it or not, this is the current trend in the retail industry. I don't get an invoice or return shipping label from any merchant with whom I place orders.

Re: Did you know? Returns

Bookplate — Fri, 03 Nov 2023 16:22:55 GMT

It is not true that they are no longer sending out return lables. Some of my orders have them and some do not. It may depend on the warehouse from which they are shipped.

Re: Did you know? Returns

geezerette — Fri, 03 Nov 2023 17:11:28 GMT

@Bookplate wrote:
It is not true that they are no longer sending out return lables. Some of my orders have them and some do not. It may depend on the warehouse from which they are shipped.

This is true. But some of the packing slips don't have the return label section on them anymore. You still have to either ship yourself or go through the website or customer service for a return label.

Re: Did you know? Returns

cjm61 — Fri, 03 Nov 2023 16:45:13 GMT

@Loves Cats 80 For the life of me I can't figure out why some get invoices and some do not. I previously never paid attention if I received a label or not. I always throw everything away, I hate clutter. On the rare occasion I had to return something, I would go online and print.

Since there have been so many complaints about this, I am paying more attention. I still always receive a label. I place at least a dozen plus orders a month. And like others mentioned, I do shop other places and rarely do I receive a return slip from them.

Re: Did you know? Returns

rockygems123 — Fri, 03 Nov 2023 16:50:02 GMT

@cjm61

Exact same scenario for me too. I receive invoices with return labels on almost every one of my QVC purchases.

Big mystery why so many don't receive them.

Maybe it is the type of product that is ordered.

Re: Did you know? Returns

Loves Cats 80 — Fri, 03 Nov 2023 16:58:34 GMT

@on the bay

Yes, from what the rep said ALL shipping labels are no more. Invoices will still be in packages. I do shop Amazon and returns are a breeze. What hit me this morning was the only option to return the candles were UPS. I understand that but I was just there yesterday, so I won't be near a UPS store till next week. USPS is more convenient to me if I'm using QVCs label. Just a little frustrated. Thanks for listening!

Re: Did you know? Returns

SusieQ_2 — Fri, 03 Nov 2023 17:26:57 GMT

They couldn't makes the returns process any easier if they offered to send someone to your front door and pick up the return themselves. Oh wait...they do offer that.

Re: Did you know? Returns

Kitty Galore — Fri, 03 Nov 2023 17:39:42 GMT

@Loves Cats 80 I totally u deer stand your frustration I am totally frustrated today as well !!

i received an item yesterday that is defective . I put the invoice in the box , taped up box , fixed the label provided then went to post office and they said there was no code to scan to return to QVC . 2 codes on package one from ups and second ups sending to post office . If they scanned the package would just loop around back to me again !!!! I wrote to customer care and my reply was you dont need a printer just go to qvc.com to send back to ups .First of all not sending to ups as it's far from my house , post office 5 minutes away . Secondly still need a printer to print a label , which i stated isn't working right now ...Geez ! This is so much trouble to to send back an item ! Send the proper return label and that would elevate this issue . I'm still waiting to hear where I go from here as I did email them back .

Re: Did you know? Returns

Kitty Galore — Fri, 03 Nov 2023 17:41:59 GMT

@Bookplate wrote:
It is not true that they are no longer sending out return lables. Some of my orders have them and some do not. It may depend on the warehouse from which they are shipped.

@Bookplate @yes I get labels all the time , well except today .

Re: Did you know? Returns

sunshine45 — Fri, 03 Nov 2023 17:54:31 GMT

their returns have gotten so much easier!

they have made them like amazon......take the QR code on your phone, go to usps or a ups store and they will print the return label out for you and ship it. you get a receipt from them that you returned the item. dont have a receipt for inside the box? write one out and include it.

not sure how much easier it can be?

mostly though i am still getting receipts and labels AND i do own a printer. could not live without one.

Re: Did you know? Returns

Kitty Galore — Fri, 03 Nov 2023 17:54:30 GMT

@SusieQ_2 wrote:
They couldn't makes the returns process any easier if they offered to send someone to your front door and pick up the return themselves. Oh wait...they do offer that.

@SusieQ_2 are you kidding ! I don't find what I went through today convenient. Yes always was very easy , but it sure doesn't seem to be now with some packages having return labels and others not . I happen to need one today and no return label .

Re: Did you know? Returns

SusieQ_2 — Fri, 03 Nov 2023 18:27:33 GMT

@Kitty Galore

Not kidding in the least!

You don't seem to understand the process which is why you had such a hard time. Read the post above yours to see how easy it is. The QR Code is sent to you and will be on your phone--not your return package.

Then, if that still isn't your cup of tea, you can always print out your own return label on a piece of paper and tape it to your return. Slightly archaic but maybe easier for some. Good luck.

Re: Did you know? Returns

on the bay — Fri, 03 Nov 2023 18:39:54 GMT

@Kitty Galore, @Loves Cats 80,

I totally get the frustration.

If we do not own a printer, nor are anywhere close to the return designation, it is not convenient at all.

How about those who don't own a computer or smart phone etc at all?!

But it seems there is no going back to having return shipping labels in everything.

Yes, it is "convenient" until it really is not at all.

Re: Did you know? Returns

rms1954 — Fri, 03 Nov 2023 18:41:32 GMT

I generally get return labels; if I don't I can always print one. Or you can call CS and they will email you one or send via USPS.

Re: Did you know? Returns

Catch71 — Fri, 03 Nov 2023 19:12:45 GMT

@on the bay wrote:
@Loves Cats 80 ,
I thought so too until I went into my QVC account online and started a return by clicking on orders and finding the one I wanted to return. Follow the prompts and they send you a "QR code," to your email which I had never heard of until recently! This seems to be the new way most
retailers are doing returns and I actually like it!
You take your phone with the code and return the package to where you chose on your online return. With Amazon, I am told you don't even need the packaging, just the code when you take to a UPS store or other they designate. Pretty amazing.
It is great IF the place of return is convenient and not too far.
Make sure where you take it that they will be able to print the label from your phone's QR code. Some places are just drop offs like pharmacies with UPS or Fedex and don't have the ability to print the label.
I go to a UPS Store very near me. It sounds complicated but it isn't if all things are convenient for you, but aggravating if they are not.

But if you don't have a place near you, or a printer to print out the label, I agree, it is very inconvenient.

My other solution for me is I just don't order unless it is something I absolutely know I won't return because I hate having to return anything. It is just one more errand I don't want to do!

ps-many retailers (not sure about QVC though I think they do), also offer free pick-ups by UPS Fedex or USPS, depending on who the package was from originally.

Love the QR code way!

Re: Did you know? Returns

Catch71 — Fri, 03 Nov 2023 19:20:25 GMT

@rms1954

Easier yet, start the return process online and they will send you a QR code via your email. Take your phone to UPS and let them scan the code. Why would anyone wait for customer service to mail them a label? Only reason I can see is if they do not have a phone or just don't understand how to go online and start a return.

Re: Did you know? Returns

Puppy Lips — Fri, 03 Nov 2023 19:32:15 GMT

Isnt the "C" in QVC supposed to be for "convenience?" QVC should send the dang return label, while sitll keeping all the other options. If they want to set themselves apart from all the other retailers, make it easy for everyone to do a return. Lord knows I have returned a lot to QVC. I appreciate the return label. When I have to print one, I am using my paper, my ink, and my time. Not cool.