topic HELP! App Not Working For Ordering Any Items With Multiple Choices in Customer Care

HELP! App Not Working For Ordering Any Items With Multiple Choices

Petals — Fri, 03 Nov 2023 00:10:16 GMT

I'm using Safari on an iPad Pro, and when I try to order items on your APP it says "SEE INDIVIDUAL ITEM NUMBERS FOR PRODUCT DETAILS"... however, nowhere on the page does it give separate item numbers and I cannot make an item choice.

If I want to make an order that requires a color or size choice etc. I have to go to QVC.COM to make the order. The app has become useless for purchasing.

PLEASE HELP!

Thanks in advance

Re: HELP! App Not Working For Ordering Any Items With Multiple Choices

AnjalenaQVC — Fri, 03 Nov 2023 11:53:21 GMT

I'm sorry to learn this. I will forward your feedback about the App so that we can hopefully fix this.

Re: HELP! App Not Working For Ordering Any Items With Multiple Choices

Petals — Fri, 03 Nov 2023 13:40:34 GMT

Sorry, forgot to mention this was mainly happening with items that were currently on air.

I tried to purchase yesterday's TSV from Homeworx while it was on air, and was not offered the item choices on the APP, I had to go to qvc.com to make the purchase. This also happened on Wednesday with an item that was on air... to buy it I would have to go to qvc.com, the choice options would not come up on the APP.

thanks again.

Re: HELP! App Not Working For Ordering Any Items With Multiple Choices

Petals — Fri, 03 Nov 2023 13:52:33 GMT

Here's an example, item is on air now. No choices given, no matter where you click it keeps telling you you must insert individual item number. You cannot choose an item or add it to cart.