topic Re: QVC Live Chat in Customer Care

QVC Live Chat

michiganfan1 — Wed, 01 Nov 2023 20:31:44 GMT

Why is the Live Chat not working? It has been like this for a while now. I ask a question and click yes to continue and nothing comes up.

Re: QVC Live Chat

Kachina624 — Wed, 01 Nov 2023 20:36:22 GMT

@michiganfan1. We wouldn't know why, however there is an alternative. Pick up the phone and call.

Re: QVC Live Chat

rms1954 — Wed, 01 Nov 2023 21:29:47 GMT

I didn't have a problem. Mine does not ask me "yes. It just has the places to add your name, email, and question and then you can click on "start chat."

Re: QVC Live Chat

tl98466 — Wed, 01 Nov 2023 23:53:08 GMT

@michiganfan1 I'm sorry you're not able to access chat; I've had issues with it in the past as well. Sometimes I've had to retry a few times! The other thing I've noticed is that it's only available at certain times during the day.

I'm also sorry for the snarky responses from others here - you don't deserve it - you were simply asking a question. Hopefully you were able to access some help.

Re: QVC Live Chat

Pecky — Thu, 02 Nov 2023 16:10:09 GMT

I am still not able to live chat as well. You don't deserve the snarky response that same poster has done that to me. You are just asking a question I thought you could do that on here.

Re: QVC Live Chat

terushb — Fri, 08 Dec 2023 22:48:24 GMT

QVC Chat seems to always have issues, you call customer svc and get stuck in queue... QVC should note the times Chat is not available.. It's si frustrating to try either Custt Service or Chat and no luck...

Re: QVC Live Chat

michiganfan1 — Sat, 09 Dec 2023 05:33:26 GMT

It's still doing this. Before a rude response is given to me again let me explain something please. I am hearing impaired. I'm going to assume many others are as well. Often I have trouble hearing the person on the phone through no fault of their own. So Live Chat works for me. As I'm sure it works for others as well.

So someone at QVC really needs to fix this once and for all since it's the holidays!

Re: QVC Live Chat

elated — Sat, 09 Dec 2023 05:42:03 GMT

@michiganfan1 wrote:
It's still doing this. Before a rude response is given to me again let me explain something please. I am hearing impaired. I'm going to assume many others are as well. Often I have trouble hearing the person on the phone through no fault of their own. So Live Chat works for me. As I'm sure it works for others as well.

So someone at QVC really needs to fix this once and for all since it's the holidays!

Have you tried a different browser? If that doesn't work, you could email QVCsocialteam@qvc.com. I hope that helps..The live chat doesn't work for me on my Amazon Fire. It used to work all the time but now I get nothing.