topic Re: Waitlist in Customer Care

Waitlist

Kitty Galore — Wed, 18 Oct 2023 00:44:58 GMT

recently many items are popping up in lines I either missed out on or decided afterwards I had to have . I just wonder how it came about that now they are waitlisted after a few months of airing. Could it be that additional product is excepted soon ? I would love to actual get these items and did waitlist with hoping they will actually become available and I'll get them .

Re: Waitlist

cjm61 — Wed, 18 Oct 2023 02:17:31 GMT

@Kitty Galore Well, there's no way of anybody on this forum of knowing for sure the ins and outs of waitlist. However, I'm pretty confident in saying a waitilist is most likely an item canceled by a customer, an item available due to a credit card declined, or most often, a customer return. I'm sure there are times items will be re-ordered but that takes months.

When I am on waitlist I am aware it will probably be a customer return. I have no problem with that if all the parts are there or the item is in like-new condition.

In my case, I only get about 25% of my waitlist items.

Re: Waitlist

Kitty Galore — Wed, 18 Oct 2023 13:44:18 GMT

@cjm61 wrote:
@Kitty Galore Well, there's no way of anybody on this forum of knowing for sure the ins and outs of waitlist. However, I'm pretty confident in saying a waitilist is most likely an item canceled by a customer, an item available due to a credit card declined, or most often, a customer return. I'm sure there are times items will be re-ordered but that takes months.

When I am on waitlist I am aware it will probably be a customer return. I have no problem with that if all the parts are there or the item is in like-new condition.

In my case, I only get about 25% of my waitlist items.

@cjm61 I'm thinking most likely these recent items are going to be customer returns seeing that they sold out 2 to 3 months ago . As you wrote it takes several months to re order items . I don't hold out much hope . In the day waitlist items I would place I'd receive 90% of the time , not any more .

Re: Waitlist

Kitty Galore — Fri, 20 Oct 2023 15:51:39 GMT

I'm actually seeing many , many decor items showing up on waitlist that have been sold out for months , some lines since last season even ! So I'm wondering if that is an indication that these particular lines are going to be scheduled soon with these repeat items ....hope so. I will check program guide often.

Re: Waitlist

depglass — Sun, 22 Oct 2023 16:06:26 GMT

Since QVC contracts most of their items, there are not items on a shelf for re-orders once something is sold out. Waitlist shipments come from failed payments and customer returns.

Re: Waitlist

Estellee — Mon, 23 Oct 2023 11:58:11 GMT

I don't mind trying to get a waitlist item as long as everything is included in the package and it isn't damaged.