topic Re: $10 Promo Code from September Purchase- VERY UNHAPPY! in Customer Care

$10 Promo Code from September Purchase- VERY UNHAPPY!

mbsmoz — Sat, 07 Oct 2023 16:13:48 GMT

QVC offered a $10 promo code for October use if you spent $200 in September. I received an email from QVC on 9/13 letting me know I find met the requirement for the promo code and that I'd get the code by 10/6. That date has come and gone and the code is not in my regular email or junk folder. I just called two different reps on the customer care hotline and both said that they couldn't resolve the issue. The second rep said that the promotions department issues them and that customers aren't able to inquire or talk directly to them. I said out loud "then I'm out of luck then?" Her response was "yes, you are." Am I living in an alternate universe where THAT is an appropriate answer to a customer?? That is ABYSMAL customer service. Awful.

Every time they come up with these promos there is sme issue. I've been a customer of QVC since 1989. With the nonsense I experienced this morning from the CC reps and the poor attitude and care exhibited, I think I'm honestly done.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

Pecky — Sat, 07 Oct 2023 16:16:28 GMT

I received the same email, and I haven't received my code either.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

mbsmoz — Sat, 07 Oct 2023 16:22:17 GMT

I'm sorry to hear that. Maybe I'm not the only one then? Which would be fine if they communicated that. But the response from Customer Service and the lack of "customer care" on the issue was SHOCKING. I guess QVC isn't training their Customer Service reps anymore, no longer holds them to a high standard, or maybe QVC doesn't need me as a customer after having been with them almost 35 years?? 🤷‍♀️

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

Kachina624 — Sat, 07 Oct 2023 17:06:05 GMT

@mbsmoz. @Pecky. Contact the mods at qvcsocialteam@qvc.com. They can probably resolve this issue.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

1Snickers — Sat, 07 Oct 2023 21:10:06 GMT

I haven't received mine either. So, I won't shop!

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

Carmie — Sat, 07 Oct 2023 23:00:20 GMT

This is the type of thing that attracts class action suits.

QVC should just take the $10 off of the purchase at the time if sale. There would be less confusion.

But, I suppose if you purchased 5 items to equal $200, and had a return something, someone would have to know how to do math to refund you the correct minus the 5% discount and shipping.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

homedecor1 — Sun, 08 Oct 2023 00:31:02 GMT

Check your account there is a new section "my credits" I'd look there.

I got the email too BUT no way did I spend $200 -- so I knew I wasn't getting it.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

why again — Sun, 08 Oct 2023 04:59:32 GMT

I spent that and got nothing, no email telling me I earned it, no code. I signed up for rewards. This whole thing is a shame, just more proof QVC does do customer service or care about retaining customers. If you can't execute don't even try it so dishearting and does not induce loyalty

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

deeva — Sun, 08 Oct 2023 15:41:34 GMT

Spending that much for $10 isn't worth it.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

RespectLife — Mon, 09 Oct 2023 15:09:26 GMT

@Carmie wrote:
This is the type of thing that attracts class action suits.

QVC should just take the $10 off of the purchase at the time if sale. There would be less confusion.

But, I suppose if you purchased 5 items to equal $200, and had a return something, someone would have to know how to do math to refund you the correct minus the 5% discount and shipping.

@Carmie

OH brother!!

Give them a chance people!!!!

August $10 bonus was received by me on September 7th.

@mbsmoz you posted this on the 7th. Today is only the 9th.

Contact the social team if worried about it.

qvcsocialteam@qvc.com

A CS rep can't just give you $10.

Your post reads so nasty, I hope you were kinder to the CS rep than it sounds!!

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

sunshine45 — Fri, 13 Oct 2023 00:18:11 GMT

i got a $5 code for spending $200+ in september.

it said $5 reward inside on the email and is good through 10/31.

it arrived on october 6th.

5REWARD1023.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

sunshine45 — Fri, 13 Oct 2023 00:22:45 GMT

@homedecor1 wrote:
Check your account there is a new section "my credits" I'd look there.

I got the email too BUT no way did I spend $200 -- so I knew I wasn't getting it.

@homedecor1

thanks for that heads up. i had not noticed that "my credits" link.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

Pecky — Fri, 13 Oct 2023 21:02:59 GMT

I got the email saying I would have a $10 credit to use in Oct. I still haven't received it.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

sunshine45 — Sat, 14 Oct 2023 01:35:21 GMT

i do have to wonder why some are getting $5 and some are getting $10?

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

weight watcher — Mon, 16 Oct 2023 23:28:50 GMT

I emailed the QVC sodial term on Sunday afternoon. To date I haven't heard anything BUT oddly enough a $10.00 credit showed up in my Credits because I returned an item I had used a $10 promotion the previous month. This morning however, the $10.00 credit disappeared. I fully expected to lose that $10.00 because I returned the item I had purchased.. I don't know why I haven't received my $0.00 to use in October. I hope they see this and acknowledge. I still have hope.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

Imadickens — Tue, 17 Oct 2023 11:15:52 GMT

I have had several issues with promo codes! One was a box at the side of the expensive item I was buying. I entered code and it said I had not met requirements. I reread requirements and I had! I tried again and same thing. I decided it was too much work and took the item out of my cart!

The codes seem to be same...just different month. Next time, try that maybe?

I find the Q is really terrible in customer service now, along with quality control. There's no excuse to send products hyped as being in gift boxes, bow and go, only to receive them ALL with ripped boxes! Don't even get me going on packing slips and invoices that are not in or on boxes!

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

Mm10 — Wed, 18 Oct 2023 01:05:08 GMT

Hello! I was just wondering if anyone has received their $10 reward from September yet? I received the august reward by the 8th of September. I asked the social team and they didn't know when it will be sent. They just recommended checking my email and spam folders which I'll do. I'm grateful to receive it so I'm hoping it will show up. Just curious what others see. Thanks!!!

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

weight watcher — Thu, 19 Oct 2023 19:10:05 GMT

I musst say, I am so disappointed no one on the QVC Social Team acknowledged my email or my post on this Forum regarding the $10 Promotional Code. I have seen such rave reviews about the team that fix problems and respond in a very timely manner. If they're overwhelmed I wish they would at least acknowledge they're looking into the issue and would get back. Oh well, I guess I can chalk up that $10 as a lesson learned.

Re: $10 Promo Code from September Purchase- VERY UNHAPPY!

lynnie61 — Mon, 23 Oct 2023 01:34:43 GMT

I kept getting some emails that said congratulations, you earned a Sept award, but I knew something was wrong, I did NOT spend $200. No credit, as it should be, but they do make the emails confusing. I do like the "my credits" section. I do wonder why some are $5 and some were $10. I ordered a prime rib roast in CIJ so knew my July would be over $200.

I've only used the social team a few times, but I swear I get responses usually very fast. Always resolved an issue. That team is great.