topic Re: order not received in Customer Care

order not received

Chel74 — Mon, 09 Oct 2023 01:56:47 GMT

i ordered the philosophy TSV last month and still haven't received it. When i track the package it just says in route to UPS. i was just on hold with customer service for over an hour and got tired of waiting. Is there any other way to find out where my order is?

thanks in advance for any help

Re: order not received

Kachina624 — Mon, 09 Oct 2023 02:14:54 GMT

@Chel74. Sounds like it's lost. Contact the mods at qvcsocialteam@qvc.com. including your order number. They'll fix it.

Re: order not received

Wayne-QVC — Mon, 09 Oct 2023 02:15:58 GMT

@Chel74 We're so sorry to hear you had that experience. Please e-mail us your account information to QVCSocialTeam@qvc.com and we will be happy to help.

Re: order not received

Chel74 — Mon, 09 Oct 2023 02:19:05 GMT

Thank you 😊

Re: order not received

Roscoe the Rascal — Mon, 09 Oct 2023 10:22:01 GMT

I received mine. I bet lost and hope you can get. I decided two big bottles of face soap way too much and one will last me forever. I don't need much and do not wear a ton of make up. I gave one to my daughter. I went auto delivery but don't think I will take the next shipment.

First time user. The body wash is going to my grand daughter at Christmas. I like Beekman products to wash with.

Re: order not received

Chel74 — Mon, 09 Oct 2023 17:54:07 GMT

I'm glad you received yours. I emailed the qvc social team and was able to get a replacement. This was the first time i had an issue with shipping from them