topic Re: Vendor relations in Customer Care

Vendor relations

crazy4bears — Thu, 05 Oct 2023 23:07:50 GMT

Some one there at the Q needs to reach out to David's Cookies to find out what is going on with them and their shipping.

This is the 2nd time I have received the cookie dough, thawed, warm, and stuck together. No dry ice in the styrofoam container either. Got email that the shipment was delayed.

They need to use a different carrier. Fedex instead of UPS.

Had to throw it all away. I did contact the Q and have been refunded but I'd rather have had the cookies in the condition that they say when presenting that they will arrive in.

Re: Vendor relations

Barbara-QVC — Thu, 05 Oct 2023 23:12:09 GMT

@crazy4bears I am very sorry that happened but I am glad that Customer Service was able to handle the refund for you. I also see that she shared your feedback with our team that works with David's Cookies regarding the shipping.

Re: Vendor relations

fthunt — Fri, 06 Oct 2023 00:03:40 GMT

Same happened to me last year - one of those fancy French things. A soaked wet ball of dripping dough.

Got the thing from Europe but couldn't pack correctly to cross 3 states.

Re: Vendor relations

crazy4bears — Fri, 06 Oct 2023 01:13:25 GMT

I do hope that David's Cookies will see that there is a problem with their way of shipping.

Thank You.