topic Re: Backorder in Customer Care

Backorder

Fiero Woman — Fri, 15 Dec 2017 00:39:17 GMT

I just placed an order for the KitchenAid stand mixer 535 WATTS on clearance for $299, Grenadine.. David has been showing this mixer over the past few weeks. I decided to take the plunge today and now it is on backorder. What a bummer.

Re: Backorder

Fiero Woman — Fri, 15 Dec 2017 00:40:57 GMT

It didn't state back order when I order, said in stock.

Re: Backorder

Fiero Woman — Fri, 15 Dec 2017 02:10:06 GMT

Customer Service, can this be fixed?

Re: Backorder

Melvin-QVC — Fri, 15 Dec 2017 03:52:42 GMT

@Fiero Woman wrote:

Customer Service, can this be fixed?

@Fiero Woman Unfortunately, if the item/order converted to a backorder status, it cannot be fixed. Usually it takes 2-3 weeks for a backorder to return to stock. You will be notified by email if you have one on file. I hope this helps.

Melvin, Customer Care

Re: Backorder

Fiero Woman — Fri, 15 Dec 2017 03:54:22 GMT

Why was it stated in stock when I purchased it?

Re: Backorder

Fiero Woman — Fri, 15 Dec 2017 03:55:54 GMT

Will I actually receive it? It is a close-out item.

Re: Backorder

Fiero Woman — Fri, 15 Dec 2017 04:38:59 GMT

Not even Wayne has responded. No one knows, it is a real guessing game as to whether I will ever receive the item.

Re: Backorder

Fiero Woman — Fri, 15 Dec 2017 23:09:31 GMT

Melvin, I don't mind a wait if I receive it. Your thoughts?

Re: Backorder

Beth-QVC — Fri, 15 Dec 2017 23:18:00 GMT

@Fiero Woman

It is the color that is at issue here...if you wish to change your order to the black storm we could send it out. I am sorry but a backorder means that the vendor overestimated the amount of grenadine they provided us with...

Beth QVC

Re: Backorder

Fiero Woman — Sun, 17 Dec 2017 00:48:59 GMT

Thanks Beth. On backorder, who knows. I also ordered one for my daughter, hers is waitlist. Maybe with fingers crossed. We both have our 325 Artisan Stand Mixers but sugar plums (KitchenAid bowl lift dancing thru out heads. Wish us luck.

Re: Backorder

Fiero Woman — Sun, 17 Dec 2017 00:51:21 GMT

Geepers, Beth. Grenadine was not my favorite color but it is pretty. That black is more of a grey. Nope, I am older so my KitchenAid will remain on the counter and that is not it.

Re: Backorder

Fiero Woman — Wed, 20 Dec 2017 02:06:04 GMT

QVC cancelled my backorder. uggggggggg

Re: Backorder

Fiero Woman — Wed, 20 Dec 2017 02:07:14 GMT

My daughters waitlist is still active. What gives?

Re: Backorder

Fiero Woman — Wed, 27 Dec 2017 00:16:38 GMT

OK Customer Care. Where is my backorder?

Re: Backorder

Barbara-QVC — Wed, 27 Dec 2017 00:35:15 GMT

@Fiero Woman wrote:

OK Customer Care. Where is my backorder?

Hi @Fiero Woman

Unfortunately as you mentioned, your back order was cancelled. We do apologize - we made every attempt to obtain more grenadine mixers from the vendor but we were unable to.

Barb

Customer Care

Re: Backorder

Fiero Woman — Sat, 30 Dec 2017 19:41:43 GMT

WOW

Re: Backorder

Fiero Woman — Sat, 30 Dec 2017 19:42:36 GMT

No offer of another color. bummer.

Re: Backorder

Barbara-QVC — Sat, 30 Dec 2017 19:46:12 GMT

@Fiero Woman wrote:

No offer of another color. bummer.

@Fiero Woman

Unfortunately we have no other colors available to offer either. I am so sorry.

Barb

Customer Care

Re: Backorder

Disgusted2021 — Sun, 19 Dec 2021 02:43:03 GMT

I placed an order for the Peace Love World French Terry Pullover Sweatshirt Abstract as well as Peace Love World French Terry Regular Joggers Abstract on 12/14/2021. The Joggers were shipped on 12/16/2021. The Sweatshirt remained in process status until this afternoon. It is now in BACKORDER status. I contacted Customer Service and was told that there was a massive fire at the QVC warehouse this morning 12/18/2021 in ROCKY MOUNT, N.C. I am sorry for their loss. My point is... if the sweatshirt had shipped when the joggers shipped, since I ordered the items at the sametime, I would be receiving both items. I ordered several sets of the Peace Love World French Terry in different colors as presents. Due to this issue ..I AM RETURNING ALL OF THEM!!!!

Re: Backorder

SweetSydney — Tue, 26 Sep 2023 19:50:43 GMT

I received an e-mail today from Customer Care saying Item #H441758 Gold, Set of 2 Illuminated Faceted Hurricanes, Unfortunately we learned that this item is not available for immediate shipment. If we're not able to get additional quantities you'll be notified.

(I ordered the Set of 2 Pedestals H441759 to use with the Hurricanes.)

Has this happened to anyone else, if so, did you get your item?

Thanks in advance.