topic Re: CHECK OUT in Customer Care

CHECK OUT

mthree2 — Tue, 19 Sep 2023 21:04:51 GMT

We know we can leave an item in our cart for an hour! Why do your hosts push “check out” if it’s in your cart! QVC has become pushy! Stop! Between that and the annoying pop-ups my shopping is not a fun experience anymore!

Re: CHECK OUT

Tori3569 — Tue, 19 Sep 2023 21:08:18 GMT

@mthree2 wrote:
We know we can leave an item in our cart for an hour! Why do your hosts push “check out” if it’s in your cart! QVC has become pushy! Stop! Between that and the annoying pop-ups my shopping is not a fun experience anymore!

Because it will only stay in your cart for an hour if someone else doesn't buy it. I've had items in my cart in my size and color and they disappear while I'm deciding. That's because someone else checked out first.

Re: CHECK OUT

Kachina624 — Tue, 19 Sep 2023 21:20:00 GMT

@mthree2 wrote:
We know we can leave an item in our cart for an hour! Why do your hosts push “check out” if it’s in your cart! QVC has become pushy! Stop! Between that and the annoying pop-ups my shopping is not a fun experience anymore!

@mthree2. That should be obvious. The hosts get credit for "a sale" if customers check out and finalize a transaction during their show. It's probably a performance indicator that let's management know how well they're doing. It's how they're judged so is a big deal to the host.

Re: CHECK OUT

RoughDraft — Tue, 19 Sep 2023 21:28:45 GMT

Because if I want to buy what's sitting idle in your cart while you're still mulling it over, it's Mine!

Re: CHECK OUT

Etoile308 — Tue, 19 Sep 2023 22:22:11 GMT

I think of having something in my cart as a hold. Sure they save it there...unless and until someone else is ready to purchase. Then poof, it's gone.

If items are selling quickly they don't continue to hold it for you.

Re: CHECK OUT

skatting44 — Tue, 19 Sep 2023 22:28:52 GMT

if you impulse buy , it's difficult to cancel the order .....

Re: CHECK OUT

PhilaLady1 — Wed, 20 Sep 2023 01:07:57 GMT

In my experience, the one hour rule was abandoned by QVC some time ago, along with the 24 hour you cancel an order rule. They no longer exist.

Re: CHECK OUT

spent2much — Wed, 20 Sep 2023 02:16:44 GMT

@PhilaLady1 wrote:
In my experience, the one hour rule was abandoned by QVC some time ago, along with the 24 hour you cancel an order rule. They no longer exist.

You can cancel an order within 24 hours????? I didn't know that.

Re: CHECK OUT

CalminHeart — Wed, 20 Sep 2023 11:13:49 GMT

@mthree2 wrote:
We know we can leave an item in our cart for an hour! Why do your hosts push “check out” if it’s in your cart! QVC has become pushy! Stop! Between that and the annoying pop-ups my shopping is not a fun experience anymore!

Putting something in your cart doesn't mean Q literally holds it for you. It remains available only until it sells out. If it sells out before you buy it, you're out of luck.

Re: CHECK OUT

RespectLife — Wed, 20 Sep 2023 11:54:58 GMT

@spent2much wrote:
@PhilaLady1 wrote:
In my experience, the one hour rule was abandoned by QVC some time ago, along with the 24 hour you cancel an order rule. They no longer exist.

You can cancel an order within 24 hours????? I didn't know that.

I have been here since CVN and do Not ever remember a stated policy that you can cancel in X amount of time.

We used to be able to cancel...but it was never a written policy I saw.

Re: CHECK OUT

Sage04 — Wed, 20 Sep 2023 19:35:56 GMT

From what I remember years ago you could cancel within a

day. Don't remember if it was QVC or HSN.

Re: CHECK OUT

DesertD — Tue, 26 Sep 2023 19:16:16 GMT

This constant reminding to checkout during a presentation is starting to get irritating. Almost as irritating as Jane T. saying "this is the only order of the year" during her presentations! Honestly QVC--we all know this. Please stop repeating these things over & over. :-D

Re: CHECK OUT

Sage04 — Wed, 27 Sep 2023 21:51:16 GMT

@DesertD wrote:
This constant reminding to checkout during a presentation is starting to get irritating. Almost as irritating as Jane T. saying "this is the only order of the year" during her presentations! Honestly QVC--we all know this. Please stop repeating these things over & over. :-D

@DesertD For me I don't watch and I don't listen. I don't like being irritated. I go directly to the Website.

Re: CHECK OUT

Tanimara — Sun, 09 Mar 2025 21:50:47 GMT

I absolutely hate those pop ups while I am shopping showing me my cart! I can't see part of the page I am shopping on and can't get the cart pop up to close. Really irritates me. Some times I just leave qvc rather than continue shopping. Please stop doing it! I could not press the heart to save to my wish lists while all that is going on. Quit treating us like we are stupid and unable to finish our orders without your irritating help???

Re: CHECK OUT

DrakesMomma — Sun, 09 Mar 2025 21:55:57 GMT

I heard Pat say this morning that the if it is in your cart it will be there for an hour was recently changed and is no longer so.

Re: CHECK OUT

SaveADog — Mon, 10 Mar 2025 03:21:27 GMT

Re: CHECK OUT

SaveADog — Mon, 10 Mar 2025 03:26:58 GMT

I have recently "lost" and item from the time I put it in my cart and immediately go to check out. It's in my cart and after I place the order, it shows as sold out. In a matter of a minute, it is gone. Why not give enough time for the customer to go through the checkout process without losing the item. I know nothing is held in the cart, but good grief!!!! give me time to tap the keys!!!!!!!!

Re: CHECK OUT

Venezia — Mon, 10 Mar 2025 04:16:38 GMT

@Tanimara - This is a TWO-YEAR-OLD THREAD (2023).

Maybe start a new one instead of adding to this one?

(I do wish the moderators would lock down old threads.)