topic Re: Cuddle Dud Sock confusion in Customer Care

Cuddle Dud Sock confusion

Georgiagrama — Sun, 17 Sep 2023 19:12:16 GMT

I recently ordered the 3 pair of Cuddle Dud critter socks. I received instead, the buffalo check socks. Looking at the reviews, there was apparently a big mix up with the Cuddle Dud socks and many people received the Buffalo check instead of the Critters, so I didn't feel terrible about returning the order.

I was concerned that I would be charged the $6.95 return postage, even though the error was made by QVC.

I did an online chat with a customer representative named Tammy who assured me that because it was a mistake on their part, I would not have the $6.95 deducted from my return. I will be watching my return, but I feel better having chatted with her.

Re: Cuddle Dud Sock confusion

meallen616 — Sun, 17 Sep 2023 19:15:06 GMT

Yes, Customer Service can be a big help sometimes!

Re: Cuddle Dud Sock confusion

Spacrazy — Sun, 17 Sep 2023 20:03:53 GMT

@Georgiagrama : You definitely need to confirm your refund.

Re: Cuddle Dud Sock confusion

Georgiagrama — Sun, 17 Sep 2023 23:51:01 GMT

@Spacrazy wrote:
@Georgiagrama : You definitely need to confirm your refund.

@Spacrazy I will definitely be watching this one. I almost feel like I should have taken a screen shot of the chat, but Im hoping for the best.

Re: Cuddle Dud Sock confusion

depglass — Mon, 18 Sep 2023 14:34:35 GMT

I had an issue last Christmas with the correct size not fitting DH. Probably with both Cuddl Duds and Muk Luks. What happened was I ended up with a lot of cabin socks, no way was I sending them all back.