topic Re: Q CS Needs Work in Customer Care

Q CS Needs Work

Pavlova2 — Sat, 16 Sep 2023 17:40:22 GMT

Tried calling CS three times to report receiving wrong item. The hold time was long, a callback was promised. Three times the callback spontaneously hung up after telling me to press “1” to speak with a representative. And the wrong item received? Not only a completely different item but also a different color than that ordered. I’ve been a customer since ‘86. What the heck is going on?

Re: Q CS Needs Work

spumoni99 — Sat, 16 Sep 2023 17:51:23 GMT

I find the chat to be the most effective way to communicate.

Re: Q CS Needs Work

SurferWife — Sat, 16 Sep 2023 17:58:14 GMT

@Pavlova2

It's much more efficient to email the QVC Social team. They respond quickly and resolve problems.

Social.Team@qvc.com

Re: Q CS Needs Work

skittles2 — Sat, 16 Sep 2023 18:39:16 GMT

@Pavlova2 wrote:
Tried calling CS three times to report receiving wrong item. The hold time was long, a callback was promised. Three times the callback spontaneously hung up after telling me to press “1” to speak with a representative. And the wrong item received? Not only a completely different item but also a different color than that ordered. I’ve been a customer since ‘86. What the heck is going on?

Hi,

I've been calling CS, pressed 0, after a few seconds a recoding saying-Quarte has changed Q's number and to call it (which is the same number I've been calling) and given a new number for so has HSN's, then disconnects.

and dogs

Re: Q CS Needs Work

Lovestheshores — Sat, 16 Sep 2023 18:52:25 GMT

@skittles2 Having the same problem along with he fact that two orders I placed are not showing up.

Re: Q CS Needs Work

Spacrazy — Sat, 16 Sep 2023 19:05:57 GMT

@skittles2 Uh oh, that's not cool. I rarely have needed to contact them but the couple times I have I've had good outcomes. I hope you get resolution soon.

Re: Q CS Needs Work

sunshine45 — Sat, 16 Sep 2023 19:21:00 GMT

use live chat, facebook messenger chat, or email qvcsocialteam@qvc.com. those are the fastest ways for me to communicate with customer service agents or the social team.

Re: Q CS Needs Work

89135 — Sat, 16 Sep 2023 19:36:22 GMT

I've been waiting on an answer from Social team from 3 hrs ago...also asked for answer 2 hrs ago and 1 hr ago...still no answer...whats going on ? And I don't show a Chat Live...only Chat on Facebook Messenger.

Re: Q CS Needs Work

Kachina624 — Sat, 16 Sep 2023 20:01:06 GMT

@Pavlova2 wrote:
Tried calling CS three times to report receiving wrong item. The hold time was long, a callback was promised. Three times the callback spontaneously hung up after telling me to press “1” to speak with a representative. And the wrong item received? Not only a completely different item but also a different color than that ordered. I’ve been a customer since ‘86. What the heck is going on?

@Pavlova2. What the heck is going on? You ought to be able to figure that out. It's a free shipping day with thousands of extra people shopping and suddenly many of them have problems or questions. If you have trouble getting through overloaded phone lines, just wait until tomorrow to call. Very simple.

Re: Q CS Needs Work

Kachina624 — Sat, 16 Sep 2023 20:05:44 GMT

@Lovestheshores. @Skittles The phone lines are overloaded as they usually are on a free shipping day.

Re: Q CS Needs Work

89135 — Sat, 16 Sep 2023 20:11:05 GMT

It's Free Shipping tomorrow too..Wait til Monday, I guess

Re: Q CS Needs Work

Barbara-QVC — Sun, 17 Sep 2023 01:43:48 GMT

@89135 wrote:

I've been waiting on an answer from Social team from 3 hrs ago...also asked for answer 2 hrs ago and 1 hr ago...still no answer...whats going on ? And I don't show a Chat Live...only Chat on Facebook Messenger.

@89135 I am so sorry. We responded to your email this morning with return instructions. Please check your spam folder if you did not see our response.