topic Re: Website Issues Continue -- 9/13 in Customer Care

Website Issues Continue -- 9/13

Caaareful Shopper — Wed, 13 Sep 2023 10:47:50 GMT

It's Wednesday, and still many product pages won't open, some show an error message on the page. Order Status page won't open either.

I'm on my Macbook, using Safari.

[The QVC app is working fine for those same product pages and Order Stats.]

Re: Website Issues Continue -- 9/13

LTT1 — Wed, 13 Sep 2023 11:05:55 GMT

@Caaareful Shopper

Same for me. One could assume that they are working on the site. I was trying to search "items recently on air" and noticed my time zone was wrong!

Re: Website Issues Continue -- 9/13

PansyBoo — Wed, 13 Sep 2023 11:07:16 GMT

Yep, can't purchase even if you wanted to. And nope, I'm not calling to do so...those days are over for me. 🙄

Re: Website Issues Continue -- 9/13

coconut1818 — Wed, 13 Sep 2023 11:17:02 GMT

Same here, also day two of not seeing "Recently On Air" on the Home Page.

Re: Website Issues Continue -- 9/13

nova — Wed, 13 Sep 2023 11:19:18 GMT

I find i can access it on Safari but not Chrome. It seems like these glithches happen several times a week lately.

Re: Website Issues Continue -- 9/13

GODMOTHER0905 — Wed, 13 Sep 2023 11:57:10 GMT

Good Morning I was haveing the sames issues as well I always use Chrome but decided to try EDGE and it works there. HOwEVER god news to anyone wh uses CHROME try doing an update to the browser

They have a new update and I let my system install it then did a reboot and guess what I can now see the images- so try that it worked for me, Good Luck!

Re: Website Issues Continue -- 9/13

Pecky — Wed, 13 Sep 2023 12:03:49 GMT

I am now having issues I get "bad request" when trying to order or look at my orders. This happend yesterday and I cleared cookies & cache and it worked for awhile and now it's back to not working. I am on Edge. I have been ordering from my phone if I want something and that so far is working fine.

Re: Website Issues Continue -- 9/13

GODMOTHER0905 — Wed, 13 Sep 2023 12:12:15 GMT

Sorry.. I guess I am back to the same issues. It worked for a few after I updated Chrome. I wil just use my phone or EDGE .

I cannot believe the issues this webite presents time and time again. HSN I never have issues with.

Re: Website Issues Continue -- 9/13

sunsetbeach — Wed, 13 Sep 2023 12:19:40 GMT

This started for me yesterday with Bad Request on items and some items when they did come up, the ordering info was missing. Yesterday, I could refresh the page a couple of times and get things to work, but not today. This is on Firefox and Edge for me, I do not use the app. They really need to fix this.

Re: Website Issues Continue -- 9/13

christikate — Wed, 13 Sep 2023 12:24:41 GMT

Same for me. Can't order even if I wanted to.

Re: Website Issues Continue -- 9/13

KailaS — Wed, 13 Sep 2023 14:06:38 GMT

Yep! could not order last night. This a.m. I lost an item in a color I wanted. I was quick enough. At first, I could not put item in my cart. Then, I could not sign in. I did open the App ( first time) on another device.

Re: Website Issues Continue -- 9/13

Luv_My_Beagle — Wed, 13 Sep 2023 12:44:52 GMT

I wonder if the website got hacked. I can't order either...ugh

Re: Website Issues Continue -- 9/13

DJs mom — Wed, 13 Sep 2023 15:45:57 GMT

I was having problems on my desktop using Chrome this morning. I couldn't sign into the forums and I couldn't view items on the website. I had to switch to Edge.

Re: Website Issues Continue -- 9/13

Tori3569 — Wed, 13 Sep 2023 23:10:37 GMT

Many times when posters are having issues viewing this site, others do not. The root cause is most likely updates to the site that are no longer compatible with certain browsers until they are also updated.

It seems to happen more after there has been an iOS or Windows update. That's one of the reason I update my devices as soon as they're available and I can honestly say I've never had an issue with this website or others on my iPad, iPhone or laptop.
However, in few times I have had issues with slow response time, I switch to Chrome or Edge and it's not an issue.

If the site was hacked or anything else it would impact every user and not just some.

Re: Website Issues Continue -- 9/13

Barbara-QVC — Wed, 13 Sep 2023 23:16:54 GMT

We are sorry for any inconvenience some of you may be having accessing our website and all of its functions. Please try clearing your cookies and cache again and also make sure you are using the most up to date version of whichever browser you are using.

Re: Website Issues Continue -- 9/13

depglass — Sun, 17 Sep 2023 15:47:48 GMT

I'm also getting that BAD REQUEST screen occasionally. And I was so smug about using Google Chrome with no problems.