topic Re: Return question in Customer Care

Return question

MG Chris — Mon, 11 Sep 2023 02:04:49 GMT

Hi, I ordered item #H433967 and I was sent the wrong cord to run the item. I thought no problem I can just use the battery option but the fan inside the globe doesn't work. I tried to print a return label and they want me to pay $8.95 to return the item. Am I missing something?

Re: Return question

JKLSCH — Mon, 11 Sep 2023 02:21:48 GMT

@MG Chris Hello! Just print the return label, and mark the reason for return as "defective" and you sholud be then refunded for full shipping charges. I also call

Customer Service to tell them I am returning the item as it's defective, that way they can add a note to your account.

Hope that helps!

Re: Return question

MG Chris — Mon, 11 Sep 2023 02:31:03 GMT

Thank you! I never do returns so this is all new to me.

Re: Return question

Venezia — Mon, 11 Sep 2023 05:44:17 GMT

@MG Chris - If you look at the reviews, it seems you're not the only one who got sent the wrong cord. You definitely need to return it as defective and make sure you're not charged for the return shipping and that you get a full refund, including the original shipping.

What on earth is going on with quality control these days?