topic Bad business in Customer Care

Bad business

racoon01 — Tue, 05 Sep 2023 23:33:18 GMT

I purchased an item and paid $28.48 plus $5.50 S/H and $3.14 tax for a total of $37.12.

My checking account shows that they took $37.12 out on Aug 14 2023. I returned the item using their label. They refunded me $22.67. Since when does shipping cost $14.45 when I only paid $5.50 to get it shipped to me. This is highway robbery!!! I have been a customer for many years but NO more!! Good bye QVC!!!

Re: Bad business

spumoni99 — Wed, 06 Sep 2023 00:01:25 GMT

From what I calculated they charged you 8.95 for the return shipping, you can't subtract the original shipping from your return, you never get that back unless the item is defective. Usually the return shipping is 6.95, ,was this a heavy item?

Re: Bad business

spumoni99 — Wed, 06 Sep 2023 00:09:52 GMT

The website says that between 5 and 10 pounds the return shipping cost is 8.95, which is what you were charged, your 14.95 amount is deceptive, you can't recoup the original shipping cost.

Re: Bad business

loriqvc — Wed, 06 Sep 2023 00:22:09 GMT

@racoon01 - It seems that you may need to review QVC's return policies. Based on the numbers you provided, it looks like you received an appropriate refund:

$37.12 TOTAL PURCHASE

—$5.50 original shipping (only refunded for defects/damage)

$31.62

—$8.95 return label fee (applies unless return is for defects/damage)

$22.67 TOTAL REFUND

QVC's initial shipping rates are typically much less than the actual costs to ship an item; just think about the fact that you can get a ladder or a stoneware baking set or a stool sent to you for just $5.50 versus what it would cost for you to ship those items to someone else. For return shipping, QVC uses a specialized returns system through a third party, so the cost is a bit higher—but in most cases, the fee is still less than what it really costs to ship the item, especially with other agents involved in the process.

I totally understand your frustration at the prices required for just "checking out" an item, but everything is documented throughout the process and there aren't any hidden fees.

Re: Bad business

Venezia — Wed, 06 Sep 2023 00:22:57 GMT

This has been the policy for years, so it's nothing new. Most, if not all, longtime customers are aware of this.

Unless the item is defective or you were sent the wrong item in error, you do not get back the original shipping ($5.50 in your case) and the return shipping is deducted from your return ($8.95 it seems).

You might not like it, but that's the policy and it's stated pretty clearly under the "Returns" info and also on the prepaid label it says that the return fee will be deducted.

Chalk it up to experience and adjust your future shopping to take account of this.

Re: Bad business

spumoni99 — Wed, 06 Sep 2023 00:32:36 GMT

This is why you should be careful to only order if your sure, in the 9 years I have been ordering I have only had one return.

Re: Bad business

Sooner — Wed, 06 Sep 2023 01:10:48 GMT

It costs you to check out an item at QVC. Why shouldn't it cost you? They can't make money footing the bill for people to just take a look.

Re: Bad business

Kachina624 — Wed, 06 Sep 2023 01:11:14 GMT

@racoon01. Their label clearly has the return shipping postage written right on it so unless you were asleep it should not come as a surprrise. Of course you could also have paid for it yourself and not have used the label but you would've paid more

Re: Bad business

San Antonio Gal — Thu, 07 Sep 2023 11:50:22 GMT

@racoon01 - You may want to just shop locally instead of online.

Re: Bad business

manny2 — Thu, 07 Sep 2023 13:06:48 GMT

I think it is shocking when you realize how much they charge for shipping. @racoon01 You can read it when you order, but until you see that much smaller refund it doesn’t compute.

Shipping is part of their revenue. They don’t pass the savings on like other retailers do with free shipping and returns.

Re: Bad business

depglass — Thu, 07 Sep 2023 14:19:35 GMT

Every company I buy from besides QVC has much higher shipping, LLBean, Eddie Bauer, Vermont Country Store, Duluth Trading. There are incentives to increase your order, of course, then you get free shipping. And then there's Amazon, I'm prime because of the videos so free shipping, but quality on apparel and jewelry has been questionable. Hence QVC gets most of my apparel and a lot of my jewelry business.

Re: Bad business

Dazzlespaz1993 — Tue, 12 Sep 2023 17:25:43 GMT

I don't deal with them anymore that they sent me a newborns necklace all knotted up..supposed to be an adult. Then she said that she was going to charge me for it. I'm leaving them alone. Q is looking for money and they will do anything to get it. I see how they wanna play