topic Re: Poor Customer Service from QVC - Shop elsewhere in Customer Care

Poor Customer Service from QVC - Shop elsewhere

DanielleH — Tue, 15 Aug 2023 20:44:51 GMT

I have been a customer for 15 years. I have been trying to log into my account for a few days and being told it did not exist. I finally called today, and they told me they shut my account down. First, I was told that my acct or another acct with my cc failed payment. Then that they said are fraudulent charges on my acct. All I was asking is for my account to be open for me to view the charges. Then I was told I needed to verify information on my account. QVC did not contact me because the account had fraud and they did not know if I was the real account holder. Other companies send letters in the mail if an account has been hacked. Still, no one could unlock the account, so I can see what charges were being placed on it. No one could help me, I asked to speak with management three times today and waited hours for a call back. I must of spoke to 8 different people between 9 am and 4 pm. Finally, delt with the dispute department twice after 3pm and I did not receive any help until I spoke with this department. First person confirmed fraud but could not find any issues on my account. Last person is telling me an easy pay did not go through, I said, well this is the first I’m hearing, it was charged to my card a week ago, it has been processes. I still did not get an answer to why my account was shutdown. They even canceled about 800.00 worth of merchandise pre-ordered for the Holidays with no contact to the customer. QVC, you just lost another customer. The same thing happens to my friend when her card got stolen and a $4.00 charge didn’t process. One of my jobs is in customer service, I can’t tell you how many times this happens, and 200.00+ charges are declined. My company notifies and works with the customers for a few months to get the issued resolved. I would advise all consumers to shop elsewhere. QVC just wasted my day, and I was a customer that was loyal and paid.

Re: Poor Customer Service from QVC - Shop elsewhere

ellaphant — Tue, 15 Aug 2023 20:52:05 GMT

What a mess. Just terrible.

Re: Poor Customer Service from QVC - Shop elsewhere

Wayne-QVC — Tue, 15 Aug 2023 20:52:13 GMT

@DanielleH We're so sorry to hear you had that experience. Please e-mail us your account information to QVCSocialTeam@qvc.com and we will be happy to help.

Re: Poor Customer Service from QVC - Shop elsewhere

on the bay — Tue, 15 Aug 2023 21:03:36 GMT

The QVC Social Team are the only ones to go to for help. They help everytime.

They should be the ceos of this company and paid accordingly. They really are the bright spot here.

Re: Poor Customer Service from QVC - Shop elsewhere

PansyBoo — Tue, 15 Aug 2023 21:43:57 GMT

This tale sounds familiar. 🤔

Re: Poor Customer Service from QVC - Shop elsewhere

Etoile308 — Tue, 15 Aug 2023 22:16:28 GMT

Well I learned something new. It seems when you're account is shut down you can still post on the forum.

And @on the bay, though I've not needed to contact them often, I agree with everything you said.

Re: Poor Customer Service from QVC - Shop elsewhere

ValuSkr — Tue, 15 Aug 2023 22:23:07 GMT

Is the problem with your QVC credit card (the "Q Card") or your QVC account?

Re: Poor Customer Service from QVC - Shop elsewhere

TheMemphisVette — Tue, 15 Aug 2023 23:31:49 GMT

no one is gonna tell me where to shop

lame

Re: Poor Customer Service from QVC - Shop elsewhere

Venezia — Tue, 15 Aug 2023 23:55:29 GMT

I can understand someone being upset, if there are issues with his/her account.

But telling others to "shop elsewhere"? That's where it loses me.

I've never run into the kind of issue described, but any problems (minor, IMO) that I've ever had, have been resolved to my satisfaction.

I see no reason to stop shopping with QVC.

Re: Poor Customer Service from QVC - Shop elsewhere

Kachina624 — Wed, 16 Aug 2023 00:35:36 GMT

With really no definitive information whatsoever, I don't know how anyone can say they agree with the OP. There's something wrong somewhere and I doubt it's with qvc. My experiences with CS over a 35 year period have been exemplary.

Re: Poor Customer Service from QVC - Shop elsewhere

Love my grandkids — Wed, 16 Aug 2023 00:35:41 GMT

@DanielleH I don't take shopping advice from a total stranger. Contact the Social Team as advised.

BTW I would have read your post but with no paragraphs it was just too much.

Re: Poor Customer Service from QVC - Shop elsewhere

Mz iMac — Wed, 16 Aug 2023 00:36:20 GMT

@Etoile308 wrote:
Well I learned something new. It seems when you're account is shut down you can still post on the forum.

@Etoile308 Yes you can. You do not need to have a Q account to post in the forums because it's 2 separate accounts.

Re: Poor Customer Service from QVC - Shop elsewhere

PansyBoo — Wed, 16 Aug 2023 00:46:01 GMT

@Love my grandkids wrote:
@DanielleH I don't take shopping advice from a total stranger. Contact the Social Team as advised.

BTW I would have read your post but with no paragraphs it was just too much.

Yes, that's another common theme with "these" posts...never, ever any paragraphs. And seldom any replies to questions posed by others, or even a thank you for helpful suggestions given. Interesting, huh?

Re: Poor Customer Service from QVC - Shop elsewhere

spumoni99 — Wed, 16 Aug 2023 00:57:30 GMT

You had an issue, which isn't really described well so you expect us all to stop shopping at QVC...yeah sure!!!!

Re: Poor Customer Service from QVC - Shop elsewhere

Venezia — Wed, 16 Aug 2023 05:14:03 GMT

@PansyBoo wrote:
@Love my grandkids wrote:
@DanielleH I don't take shopping advice from a total stranger. Contact the Social Team as advised.

BTW I would have read your post but with no paragraphs it was just too much.

Yes, that's another common theme with "these" posts...never, ever any paragraphs. And seldom any replies to questions posed by others, or even a thank you for helpful suggestions given. Interesting, huh?

Indeed, and another "long time customer" and first-time poster. And this time the poster has a friend who had the same issue. That's really bad luck!

The OP has a registered date of 2010 (when they revamped the forums and changed everyone's date of registration). And this is the first post? Or perhaps it's just a new nic.

I've been shopping with QVC (counting my time in England) for over 30 years. And I didn't know these forums existed for quite a while. I can't remember how I found them (glad I did), but it sure wasn't the first time I decided I needed to post something negative.

Re: Poor Customer Service from QVC - Shop elsewhere

Etoile308 — Wed, 16 Aug 2023 06:08:36 GMT

I've noticed on other message boards that, what I believe have been bots, have gotten creative in their postings. Most often they seem to have a negative complaint about something.

Re: Poor Customer Service from QVC - Shop elsewhere

juliekb — Thu, 17 Aug 2023 19:38:47 GMT

I have had different issues through my QVC shopping years and EVERY issue was solved to my satisfaction using the chat feature. Customer service has the power to adjust $ and replace and refund. Excellent customer service is one of the reasons I DO shop with the Q.

Re: Poor Customer Service from QVC - Shop elsewhere

Pecky — Thu, 17 Aug 2023 22:34:13 GMT

QVC has excellent customer service. If ever I had an issue it was always taken care of quickly.

Re: Poor Customer Service from QVC - Shop elsewhere

Zshopgirl — Mon, 04 Sep 2023 15:33:45 GMT

100% agree. I've been a QVC customer since it was CVN. The Q-Card is a nightmare. Today I called HSN customer service with an issue with the flexpay going to my old mastercard and was told they were sorry but they couldn't fix it.

Cancelled my HSN account. Will be cancelling QVC and this ridiculous credit card they push. This company is no longer customer friendly.

Re: Poor Customer Service from QVC - Shop elsewhere

Stray — Tue, 05 Sep 2023 15:23:05 GMT

I've shopped QVC for many years but more since retirement. I've had zero problems. Now I can't say the same for other vendors & websites.