topic Re: Shopping Problem in Customer Care

Shopping Problem

fatcat4221 — Tue, 15 Aug 2023 04:16:19 GMT

Hello, is anyone else having a problem shopping on QVC. For about 3 weeks now I cannot add anything to my cart, it keeps saying "Umm, something is wrong, please call customer service." So of course I called and there are no issues with my account they said. Reset my laptop, my tablet, still can't shop. Yes, I'm saving money, but very weird 🤔

Re: Shopping Problem

Pearlee — Tue, 15 Aug 2023 05:20:56 GMT

@fatcat4221 wrote:
Hello, is anyone else having a problem shopping on QVC. For about 3 weeks now I cannot add anything to my cart, it keeps saying "Umm, something is wrong, please call customer service." So of course I called and there are no issues with my account they said. Reset my laptop, my tablet, still can't shop. Yes, I'm saving money, but very weird 🤔

@fatcat4221 SO shop by telephone.

Re: Shopping Problem

rockygems123 — Tue, 15 Aug 2023 05:57:17 GMT

@fatcat4221 You can order via phone with automated ordering. 800 345-1212

Re: Shopping Problem

fatcat4221 — Tue, 15 Aug 2023 06:06:39 GMT

I know, but then I don't earn my cash back from Rakuten, Capital One, or Microsoft Bing cashback. TY, though.

Re: Shopping Problem

greencardigan — Tue, 15 Aug 2023 10:14:13 GMT

@fatcat4221 sometimes happens to me too when using capital one cash back. I clear my cookies and browsing history and then it works. For reference I'm using safari browser on an iPad. Good luck!

Re: Shopping Problem

Roscoe the Rascal — Tue, 15 Aug 2023 10:17:44 GMT

When that happens to me it usually means my selection is sold out. If that happens I try the app on my phone and if that doesn't work either then I figure I missed it. I then move on and forget it.

Re: Shopping Problem

CalminHeart — Tue, 15 Aug 2023 10:34:12 GMT

Try a different browser.

Have you cleared your history, cookies, and cache lately?

Re: Shopping Problem

LindaSal — Tue, 15 Aug 2023 12:22:31 GMT

This happens to me also at times. I find if I am even just interested in an item I click on it and the item shows but no video, no color swatches and no cart to add to! Sometimes if I type the item # in the search bar it will come up but it doesn't work everytime. Luckily I am not purchasing that much anymore on the Q. I never have this issue with other online sites.

Re: Shopping Problem

RespectLife — Tue, 15 Aug 2023 12:31:21 GMT

@fatcat4221 wrote:
Hello, is anyone else having a problem shopping on QVC. For about 3 weeks now I cannot add anything to my cart, it keeps saying "Umm, something is wrong, please call customer service." So of course I called and there are no issues with my account they said. Reset my laptop, my tablet, still can't shop. Yes, I'm saving money, but very weird 🤔

@fatcat4221

No, I'm not having the issues you are...but my orders are disappearing.

It has been going on for a while...not all of them, just sometimes.

I place the order...get the order confirmed & conf page....

but no email, and it doesn't show in my order status.

Sometimes doesn't show up til the next day!!

CS can't see it either.

Almost duplicated orders a couple times because I don't want to lose the order, esp if it shows low inventory....or is a LTS or ODO.

Re: Shopping Problem

PhilaLady1 — Tue, 15 Aug 2023 13:00:19 GMT

Yes, I had the same problem several times last week, got the Oops message like you did. I also use rakuten and mr. rebates so I don't call in orders. Different browsers and different devices didn't resolve the problem. It seemed to clear up on its own. Of course, for me, the real QVC shopping problem is my QVC shopping problem 😁

Re: Shopping Problem

We rescue cats — Tue, 15 Aug 2023 13:00:26 GMT

I had trouble on Sunday, and of course it was one of those "These are selling fast" products. I was about ready to close out when I noticed that my cart was now empty AND I got a notice that I had bought it! This happened before but I didn't catch it-I wondered how I ended up with two of the same product then the package arrived!

Re: Shopping Problem

Kachina624 — Tue, 15 Aug 2023 15:59:35 GMT

I have one tablet, a new Samsung, where orders disappear as soon as I go to Mr. Rebates. When I go back to qvc, it's no longer in my cart. I have to switch to another tablet.

Re: Shopping Problem

ValuSkr — Tue, 15 Aug 2023 16:04:07 GMT

I would try (1) clearing cookies and (2) another browser.

Re: Shopping Problem

fatcat4221 — Tue, 15 Aug 2023 21:03:23 GMT

My thanks to everyone. CalminHeart, I cleared everything like you said and I'm back in business, TY

Re: Shopping Problem

geezerette — Tue, 15 Aug 2023 21:45:58 GMT

@RespectLife wrote:
@fatcat4221 wrote:
Hello, is anyone else having a problem shopping on QVC. For about 3 weeks now I cannot add anything to my cart, it keeps saying "Umm, something is wrong, please call customer service." So of course I called and there are no issues with my account they said. Reset my laptop, my tablet, still can't shop. Yes, I'm saving money, but very weird 🤔

@fatcat4221

No, I'm not having the issues you are...but my orders are disappearing.

It has been going on for a while...not all of them, just sometimes.

I place the order...get the order confirmed & conf page....

but no email, and it doesn't show in my order status.

Sometimes doesn't show up til the next day!!

CS can't see it either.

Almost duplicated orders a couple times because I don't want to lose the order, esp if it shows low inventory....or is a LTS or ODO.

@RespectLife

Yes, that has happened to me a little more often lately than ever before.

I always write down the order number as soon as I've placed the order. Then go to View My Receipt immediately thereafter and take a screenshot of that page. That way I have proof that I did place an order. Because you're right--if I can't see the order in my account, neither can customer service.

I've never not gotten an order filled after getting an order number, but I have panicked a time or two and ordered again to be assured of getting an item on sale, then ended up with duplicate orders.

But on rare occasions it can take up to and even over 24 hours later to have an order show up in my account.

Re: Shopping Problem

RespectLife — Wed, 16 Aug 2023 12:34:51 GMT

@geezerette

I always think when this happens I should have done 'this or that' ! I never have a pen when I am ordering! LOL

Tech is my enemy and I don't know how to screen shot....and my phone is always in the other room usually! I have taken a pic w/ my cell phone.....a recent item I ordered was a Blowout price but there was NO banner for no returns...that showed up 2 days later on the item. I took a cell ph pic of the screen to prove it wasn't there when I originally placed the order. I thought it was odd it was Blowout but no return restrictions.

My new order did show up this morning.....2 days later. Wayne (Mod) said they were notified there was an issue.

I should just use automated ordering...never have a problem there.

I, like you, have almost always gotten the item. Only once...KA mixer TSV...I ordered w/ extended billing....took 3 orders b4 I got one. CS finally put one on check hold for me (that won't happen anymore!)

The original orders never showed and CS released the ck hold order for me....adjusted the price and shipping....I got EZ pay...but she couldn't get the extended payment to work either.