topic Re: Cannot Change Credit Card on Easy Pay Order in Customer Care

Cannot Change Credit Card on Easy Pay Order

stellabystarlight — Thu, 27 Jul 2023 05:45:31 GMT

Went in to edit my Easy Pay credit card with another card and cannot do it. Get a message saying something is wrong. Up until today, I was easily able to change credit cards. Please help fix this.

Re: Cannot Change Credit Card on Easy Pay Order

Susan-QVC — Thu, 27 Jul 2023 12:28:32 GMT

@stellabystarlight wrote:

Went in to edit my Easy Pay credit card with another card and cannot do it. Get a message saying something is wrong. Up until today, I was easily able to change credit cards. Please help fix this.

So sorry your having trouble @stellabystarlight, please email at QVCSocialTeam@qvc.com, we will be happy to help. Susan

Re: Cannot Change Credit Card on Easy Pay Order

GODMOTHER0905 — Thu, 27 Jul 2023 21:32:09 GMT

You are not alone This has been going on for the last two days. I get the same message And I have a bunch of orders I want to change and I should not have to email anyone if I was able to do it myself before. Please alert someone to have this fixed please

Re: Cannot Change Credit Card on Easy Pay Order

stellabystarlight — Fri, 28 Jul 2023 01:35:43 GMT

@GODMOTHER0905 I emailed the Social Team and they cannot help me. They said I have to call Customer Service. This is a real pain in the neck. I was easily able to change cards myself when my balances were low on one card & I could easily replace with another card.

Re: Cannot Change Credit Card on Easy Pay Order

GODMOTHER0905 — Fri, 28 Jul 2023 17:32:35 GMT

I had to call CS this morning to get them changed. CS rep was very nice said they have been getting alot of calls to make changes, Supposedly they are working on it and are aware. I hope its sonner rather than later. I have so many more to change and dont want to keep making phonecalls.

Re: Cannot Change Credit Card on Easy Pay Order

pt52 — Sat, 29 Jul 2023 04:05:09 GMT

Yes! I have been having the same issue and had to call CS to change several pays...and still have more to change! CS reps (Rita and Paula) were VERY helpful and super understanding and friendly. I was told that a request to the IP department was sent so they could investigate the issue and look at my account. I noticed that this issue cropped up after I returned several items last week and they were credited back to my accounts....have to wonder if that wasn't what caused the problem...maybe a glitch?. We shall see...I am confident they will take care of it, though.

Re: Cannot Change Credit Card on Easy Pay Order

GODMOTHER0905 — Sat, 29 Jul 2023 14:49:50 GMT

Now apparently no one is aware of the issue??? I just spoke to a very nice CS rep Michael and he said there are no notes in the system about this issue I told him this has been an issue for me personally since Wednesday I had no issues prior to this I cannot keep calling to have my easy pays changed This should not be an issue for this many days

Re: Cannot Change Credit Card on Easy Pay Order

pt52 — Sat, 29 Jul 2023 15:21:09 GMT

I agree. It is very inconvenient. I have had the ability to edit my own pays for the last 3 years with no tech issues at all. The rep I spoke to said it could be 5 to 7 days before the issue could be cleared up. I am having to call and get pays edited as well...a real hassle for me and the CS rep, I am sure, and takes time to do. I really hope they get this cleared up soon.

Re: Cannot Change Credit Card on Easy Pay Order

GODMOTHER0905 — Sun, 30 Jul 2023 14:25:00 GMT

Same ole situation again today I am extremely frustrated with this situation. If anybody else continues to have this issues please respond. I don't have the time to call CS with the changes and I am trying to be kind and not overwhelm the reps who are not responsible for this mess.

Re: Cannot Change Credit Card on Easy Pay Order

pt52 — Sun, 30 Jul 2023 15:39:08 GMT

Yes...same here. VERY frustrating. I still can't make any changes today.

Re: Cannot Change Credit Card on Easy Pay Order

GODMOTHER0905 — Mon, 31 Jul 2023 14:57:45 GMT

I deceided to email the QVC social team and express my frustration with this situation. I even copied the complaint in the Forums. Melvin answered my email and said he was going to email the complaint and get it resolved. Maybe everyone having this issue shoul email them as well so they can possibly act on it quicker.

Just a suggestion

Re: Cannot Change Credit Card on Easy Pay Order

pt52 — Mon, 31 Jul 2023 15:31:09 GMT

Thank you! Yes...I followed your lead by emailing the social team this morning. The problem HAS to be on their end. Fingers crossed they fix it very soon!

Re: Cannot Change Credit Card on Easy Pay Order

friendscafe — Tue, 01 Aug 2023 09:26:06 GMT

Yes I am having the same problem. Was able to change some of them but then it stopped allowing me to. What's up now!

Re: Cannot Change Credit Card on Easy Pay Order

GODMOTHER0905 — Tue, 01 Aug 2023 15:29:21 GMT

This is just inexcusable for a corporation of this size and the IT dept. I am not sure what else I can do to make them aware of this situation emails phone calls. Just go into the profile and figure out what is going on. It is clearly on their end. I have tried different browsers cleared my cookies/cache and I even tried on the App and still can't do it.

If anyone is now able to access and change please let me know so I can get the correct help.

Re: Cannot Change Credit Card on Easy Pay Order

stellabystarlight — Tue, 01 Aug 2023 18:34:18 GMT

I just tried again to change my credit cards and I am still getting "Something is Wrong." It is a pain for me to keep calling Customer Service to make the changes.

Re: Cannot Change Credit Card on Easy Pay Order

Sage04 — Tue, 01 Aug 2023 21:45:34 GMT

When the payment isn't made and you get the notification, maybe that's the time you will be able to make the change.

Re: Cannot Change Credit Card on Easy Pay Order

why again — Wed, 02 Aug 2023 01:23:48 GMT

I just called customer service about when this problem was going to be fixed because it has been happening to me for a week now, and I just tried it before I called them. I aksed when it will be fixed, CS told me they know there is a ticket in to fix it but they have not been given an ETA on a fix. WOSRT OnLINe Retailer WEb site ever. They fix one problem and cause several more. You could bet if Amazon and like had website issues that inconvience customers they would not let this go on and on and on as it is bad for the bottome lime.

Re: Cannot Change Credit Card on Easy Pay Order

brandy77 — Wed, 02 Aug 2023 04:09:04 GMT

Same problem. I work odd hours and it is extremely inconvenient for me not to be able to adjust my easy pays as I have always done, plus I hate making phone calls. I have been trying for three days, three different phones and my laptop, cleared cookies, cache etc. nothing works. Every time I try I get the red "Hmmm something is wrong, please call..." banner Well I called and customer service twice and both times they had no idea what I was talking about and said they would submit a report. Very frustrating!

Re: Cannot Change Credit Card on Easy Pay Order

Delicioso — Wed, 02 Aug 2023 14:40:48 GMT

Same problem for 3 days now. One rep.said there's no problem, next one says she's not aware of anything. Told them to read their blogs/forums! Said they are notifying IT!

Re: Cannot Change Credit Card on Easy Pay Order

pt52 — Thu, 03 Aug 2023 01:28:37 GMT

This situation is going on 7 days straight for me. I have had to call CS every day to edit a few easy pays at a time because the first day I called to report it the person who assisted me accidentally placed ALL of my August easy pays onto one card. WHAT a mess. I was told today that CS can't edit more than 10 pays at a time and if I needed to do that, then I needed to be referred to the finance department to have this done. What???? Anyhow, this is beyond frustrating at this point. If any one of you gets your situation fixed, please report back to the forum. I'd really apprecite it! 'just wondering if ANYONE is getting assistance. Thanks!