topic Re: "View All Forum Topics" in Customer Care

"View All Forum Topics"

Kachina624 — Tue, 03 Jan 2017 15:28:12 GMT

I like to check the forums using the above function, however, it hasn't changed for several days. I seem to be stuck on last Friday's (or thereabouts) version. Also I am constantly seeing I have 4 notifications, even when I have read them all and have no new ones.

Re: "View All Forum Topics"

Desertdi — Tue, 03 Jan 2017 15:45:59 GMT

Hey @Kachina624........I also noticed that the forums didn't seem to move over the weekend. I just thought everybody was out having a good time......di

Re: "View All Forum Topics"

sunshine45 — Tue, 03 Jan 2017 16:44:00 GMT

i am not having this problem at all.

have you tried clearing out all of your cookies and rebooting your browser and/or computer?

Re: "View All Forum Topics"

Susan-QVC — Tue, 03 Jan 2017 17:29:29 GMT

@Kachina624 Thanks for providing this example, I will pass this on to IT to see if its a bigger issue.

Susan Q-Social

Re: "View All Forum Topics"

dooBdoo — Tue, 03 Jan 2017 21:13:04 GMT

@Kachina624, The problem I've noticed with notifications is that the "pop-up" is delayed until well after the actual heart or @mention happened. I do see the number of new notifications and it goes away after I view them, as usual. I can't duplicate your problem with the "View All Forum Topics." When I do that, I see the current list, updated every time I refresh the page. I wonder, too, as @sunshine45 said, if clearing old cookies/cache and quitting/relaunching the browser would help. (edited to add: if you happen to be on your iPad, close the Safari app in background before clearing out things.) Cookies or cache could cause problems with the display and the way your device interacts with the site.

Re: "View All Forum Topics"

Kachina624 — Tue, 03 Jan 2017 21:12:07 GMT

I'll try clearing the cookie cache but it seems to have been corrected for the present. @Desertdi said she was having the same problem.

Re: "View All Forum Topics"

dooBdoo — Tue, 03 Jan 2017 21:14:51 GMT

@Kachina624 wrote:
I'll try clearing the cookie cache but it seems to have been corrected for the present. @Desertdi said she was having the same problem.

Glad it looks okay now. Good point... @Desertdi, if you're still seeing the old threads try deleting cookies/cache and quit and relaunch the browser. Hope it all clears up!