https://community.qvc.com/t5/Customer-Care/The-DB-method-squat-machine/m-p/8034954#M79644 &lt;p&gt;I received my squat machine without the promised "12 month" access to DB method app. Called customer service and was greeted with a condescending customer service rep. Told it will take a few days to contact manufacturer. I contacted QVC via chat for follow up. Representative had the audacity to tell me to contact DB method myself. I did not buy the item from their website. I bought it from QVC with the assumption that they would honor what they "said" would be included with this sell.&amp;nbsp;&lt;/p&gt; Tue, 04 Jul 2023 04:42:14 GMT NiqueGK 2023-07-04T04:42:14Z https://community.qvc.com/t5/Customer-Care/The-DB-method-squat-machine/m-p/8034954#M79644 &lt;p&gt;I received my squat machine without the promised "12 month" access to DB method app. Called customer service and was greeted with a condescending customer service rep. Told it will take a few days to contact manufacturer. I contacted QVC via chat for follow up. Representative had the audacity to tell me to contact DB method myself. I did not buy the item from their website. I bought it from QVC with the assumption that they would honor what they "said" would be included with this sell.&amp;nbsp;&lt;/p&gt; Tue, 04 Jul 2023 04:42:14 GMT https://community.qvc.com/t5/Customer-Care/The-DB-method-squat-machine/m-p/8034954#M79644 NiqueGK 2023-07-04T04:42:14Z https://community.qvc.com/t5/Customer-Care/The-DB-method-squat-machine/m-p/8034984#M79645 <P><FONT size="3">You'd get what you want quicker by contacting the manufacturer yourself...that's what I would do. Anyway good luck &amp; enjoy the squat machine <a href="https://community.qvc.com/t5/user/viewprofilepage/user-id/288284">@NiqueGK</a>.</FONT></P> Tue, 04 Jul 2023 07:45:19 GMT https://community.qvc.com/t5/Customer-Care/The-DB-method-squat-machine/m-p/8034984#M79645 kitcat51 2023-07-04T07:45:19Z