topic Re: New Return Procedure in Customer Care

New Return Procedure

Kachina624 — Sat, 24 Jun 2023 03:40:12 GMT

I just discovered this on the Order Status page. Haven't seen it mentioned. This should help some people.

No Printer, No Problem!
Returns Are Easy with Your QR Code
Select the item you wish to return below. You can print a return label or receive a QR code. Just take your package to UPS or USPS, show the associate your mobile return (QR) code, and they’ll create the label for you. You don’t need a printer! Get started today or visit

Re: New Return Procedure

Venezia — Sat, 24 Jun 2023 04:08:12 GMT

@Kachina624 - Hi, this made me laugh for a different reason. I don't make many returns but I've used the "Easy Returns" process a few times with no problem.

I generally get a return email saying my refund has been processed within a couple of days.

However, I sent something back on the 16th, sent off the email...still not a word of reply from the "Easy Returns" team! I guess I'm going to have to chase it up to see what's going on.

It's always something!

Re: New Return Procedure

elated — Sat, 24 Jun 2023 04:40:16 GMT

@Kachina624 wrote:
I just discovered this on the Order Status page. Haven't seen it mentioned. This should help some people.

No Printer, No Problem!
Returns Are Easy with Your QR Code
Select the item you wish to return below. You can print a return label or receive a QR code. Just take your package to UPS or USPS, show the associate your mobile return (QR) code, and they’ll create the label for you. You don’t need a printer! Get started today or visit

A customer mentioned this last week on another post. It is very interesting.. Amazon uses this to return packages.

Re: New Return Procedure

MaverDaver — Sat, 24 Jun 2023 11:12:12 GMT

I wonder if QVC told UPS and USPS they'd be printing labels. My post office barely wants to take my return pkg for processing when return label is affixed to it! If QVC would just ensure return labels are included in package, all this could be avoided. They did it yrs ago when they were looking for customers but now not so much. BTW where is this QR code that one scans? Yet another reason not to shop.

Re: New Return Procedure

PINKdogWOOD — Sat, 24 Jun 2023 13:12:19 GMT

@Kachina624 You don't need to do this QR business either just to make a return,

Get out a piece of paper to include both Order and Item number, a brief reason as to why it's a return and how you want to be refunded - back to your card on file or merch credit.

Pull up the 'returns' section, grab the appropriate return address, write it on your package or a piece of paper, tape to the package and away you trot to the nearest USPS. DON'T FORGET to ask for a TRACKING receipt so you can somewhat follow the delivery back to qvc.

Done.

Re: New Return Procedure

PINKdogWOOD — Sat, 24 Jun 2023 13:10:27 GMT

@Venezia Hmm, your now needing to track down your return made this now no longer easy, did it. You're right, there's always something that did not work as it should have.

Re: New Return Procedure

justashopper — Sat, 24 Jun 2023 14:06:09 GMT

Hi @MaverDaver

I have used this process for Nordstrom returns. The post office didn't blink an eye when I presented the code on my phone.

ETA: I do order quite a bit from QVC. Like several times a month. And it is rare that I don't get a label. Maybe that will change but I keep the labels I do get. So I have a stash. LOL I don't care the label doesn't match the product. I just put a note in the package to alert them that it doesn't match. So far so good.

Re: New Return Procedure

Teddixat — Sat, 24 Jun 2023 13:49:29 GMT

@justashopper Me too. I find it very convenient. The post office also never said a word. They scan and a receipt pops up and they place it on the package and give you a receipt. Same with Amazon and FedEx.

Re: New Return Procedure

Effie54 — Sat, 24 Jun 2023 14:18:34 GMT

@Venezia wrote:
@Kachina624 - Hi, this made me laugh for a different reason. I don't make many returns but I've used the "Easy Returns" process a few times with no problem.

I generally get a return email saying my refund has been processed within a couple of days.

However, I sent something back on the 16th, sent off the email...still not a word of reply from the "Easy Returns" team! I guess I'm going to have to chase it up to see what's going on.

It's always something!

The Easy Returns used to work relatively fast...not so for me anymore.

Re: New Return Procedure

Venezia — Sat, 24 Jun 2023 16:04:50 GMT

@Effie54 - I just checked a while ago and my return got to the QVC warehouse on the 22nd, so I'll give it a few more days for the refund to show up.

It seems the Q is now transitioning to this new QR code system, so perhaps they're going to phase out the Easy Returns. But it still shows on the returns page info. LOL - in fact, it shows in a big box at the bottom of this page! Here's the very words:

You will receive a confirmation email from QVCEasyReturns@QVC.com
An immediate refund or exchange will be completed.

No confirmation email for me; no immediate refund. Something went wrong.

Who knows these days what's going on at the Q? It certainly keeps the customer guessing.

Re: New Return Procedure

Kachina624 — Sat, 24 Jun 2023 16:05:16 GMT

Big disadvantage....using this system, it's obviously not possible to use the USPS pick up service.

Re: New Return Procedure

Effie54 — Sat, 24 Jun 2023 17:01:02 GMT

@Venezia wrote:
@Effie54 - I just checked a while ago and my return got to the QVC warehouse on the 22nd, so I'll give it a few more days for the refund to show up.

It seems the Q is now transitioning to this new QR code system, so perhaps they're going to phase out the Easy Returns. But it still shows on the returns page info. LOL - in fact, it shows in a big box at the bottom of this page! Here's the very words:

You will receive a confirmation email from QVCEasyReturns@QVC.com
An immediate refund or exchange will be completed.
No confirmation email for me; no immediate refund. Something went wrong.

Who knows these days what's going on at the Q? It certainly keeps the customer guessing.

I agree! They advertise Easy Returns, but it hasn't worked for me in the past year. I've had to contact Customer Service for help in getting a refund,

Re: New Return Procedure

Kachina624 — Sat, 24 Jun 2023 17:01:54 GMT

@PINKdogWOOD wrote:
@Kachina624 You don't need to do this QR business either just to make a return,

Get out a piece of paper to include both Order and Item number, a brief reason as to why it's a return and how you want to be refunded - back to your card on file or merch credit.

Pull up the 'returns' section, grab the appropriate return address, write it on your package or a piece of paper, tape to the package and away you trot to the nearest USPS. DON'T FORGET to ask for a TRACKING receipt so you can somewhat follow the delivery back to qvc.

Done.

@PINKdogWOOD Yes, I know as I've been describing that procedure here for a couple of years.

Re: New Return Procedure

Mz iMac — Sat, 24 Jun 2023 18:50:10 GMT

@Venezia wrote:
Here's the very words:

You will receive a confirmation email from QVCEasyReturns@QVC.com
An immediate refund or exchange will be completed.
No confirmation email for me; no immediate refund. Something went wrong.

@Venezia Did you check your spam folder?

Re: New Return Procedure

Venezia — Sat, 24 Jun 2023 20:04:42 GMT

@Mz iMac - Yes, I check the spam folder every day. No email. I've written to the Social Team to see if they have any more information. I know they don't handle the Easy Returns, but they might be able to find out what's happened.

Re: New Return Procedure

San Antonio Gal — Sat, 24 Jun 2023 20:16:39 GMT

Thanks for letting us know @Kachina624 . This is how Amazon handles returns. Easy peasy.

Re: New Return Procedure

jbinrwc — Sun, 25 Jun 2023 02:14:47 GMT

@justashopper wrote:
Hi @MaverDaver

I have used this process for Nordstrom returns. The post office didn't blink an eye when I presented the code on my phone.

ETA: I do order quite a bit from QVC. Like several times a month. And it is rare that I don't get a label. Maybe that will change but I keep the labels I do get. So I have a stash. LOL I don't care the label doesn't match the product. I just put a note in the package to alert them that it doesn't match. So far so good.

I often don't get return labels. So, I once used an extra one that I had kept. The return label includes a code that indicates what item is in the package. The warehouse uses that code to process the return rather than the note in the package. When I checked my return status, I noticed that I was given credit for an item that I had not returned. Customer Service explained how that code on the return label tells them what was returned. They had to reverse the return for the item that I kept and then processed the return for the item that was actually in the package. So be careful to check your return status if/when you continue to use extra labels on returns.

Re: New Return Procedure

Venezia — Sun, 25 Jun 2023 05:22:12 GMT

One of the mods has processed my refund. She said that it is usually about two weeks to hear from the Easy Returns team.

I was surprised at that, because I've previously gotten a reply within a few days. I guess I was just lucky.

Re: New Return Procedure

Tissyanne — Sun, 25 Jun 2023 17:17:05 GMT

@Venezia wrote:
One of the mods has processed my refund. She said that it is usually about two weeks to hear from the Easy Returns team.

I was surprised at that, because I've previously gotten a reply within a few days. I guess I was just lucky.

@Venezia , I use the Easy Returns, and my last two have taken a little over a week. I imagine more people are using this process, and it will probably start taking longer.

Re: New Return Procedure

Catch71 — Sun, 25 Jun 2023 19:47:16 GMT

@PINKdogWOOD wrote:
@Kachina624 You don't need to do this QR business either just to make a return,

Get out a piece of paper to include both Order and Item number, a brief reason as to why it's a return and how you want to be refunded - back to your card on file or merch credit.

Pull up the 'returns' section, grab the appropriate return address, write it on your package or a piece of paper, tape to the package and away you trot to the nearest USPS. DON'T FORGET to ask for a TRACKING receipt so you can somewhat follow the delivery back to qvc.

Done.

Way too much work and you still have to wait for your money back. Qvceasyreturns is the fastest way to go