topic Re: Lug Order Shipping in Customer Care

Lug Order Shipping

DesertD — Wed, 21 Jun 2023 17:01:55 GMT

Has anyone else had shipping problems with Lug items? I ordered a bag on 6/13 & it just shipped on 6/20---not arriving until 6/28! Over 2 weeks to receive an order! Don't think I'll be buying anymore Lug items in the future. :-(

Re: Lug Order Shipping

geezerette — Wed, 21 Jun 2023 17:10:40 GMT

That's really not long for a Lug bag! They have notoriously long shipping times.

Once they finally leave Canada, they come through fairly quickly.

Re: Lug Order Shipping

rms1954 — Wed, 21 Jun 2023 19:55:13 GMT

Mine took much longer ... almost a month.

Re: Lug Order Shipping

RespectLife — Wed, 21 Jun 2023 17:55:00 GMT

I have seen so many threads on Lug's slow shipping for a long time.

That's a shame.

I would not order anything from them I was in a hurry for!

Re: Lug Order Shipping

Puppy Lips — Wed, 21 Jun 2023 17:58:09 GMT

Absolutely! I ordered a Lug drawer organizer thing. The order got a tracking number, then nothing. No movement. It never went anywhere. I contacted QVC. They said if I did not get it by the time it was supposed to have been delivered, to contact them again. I did not get it. QVC ordered me another one.

I thought I saw that the second one had shipped a few days ago.

Then just this morning, I saw that the second one had been returned? Huh? I never got it, let alone returned it.

I contacted QVC Social team yet again and they ordered me a third one. Maybe I will actually get this one.

What the heck is going on?

Re: Lug Order Shipping

Kachina624 — Wed, 21 Jun 2023 18:45:06 GMT

@DesertD wrote:
Has anyone else had shipping problems with Lug items? I ordered a bag on 6/13 & it just shipped on 6/20---not arriving until 6/28! Over 2 weeks to receive an order! Don't think I'll be buying anymore Lug items in the future. :-(

@DesertD They've become famous for slow shipping. Actually, two weeks is a lot faster than many people have experienced.

Re: Lug Order Shipping

KingstonMom — Wed, 21 Jun 2023 19:14:00 GMT

@Kachina624

Amen to that!

I called corporate about how bad their shipping was and to read the reviews and forums and couldn't they put some QVC 'pressure' on them about it?

In one ear and out the other, I see.....not surprised

Re: Lug Order Shipping

nycalady — Thu, 22 Jun 2023 00:33:31 GMT

Par for the course for Lug - through QVC or their site inordinate amount of time for shipping, I will not buy from them