topic Re: Charged twice for an item in Customer Care

Charged twice for an item

SylvaBelle — Thu, 15 Jun 2023 13:46:16 GMT

I returned an item to exchange for a different size. They charged for the one I returned AND charged me again for the replacement.

Re: Charged twice for an item

deeva — Thu, 15 Jun 2023 14:05:40 GMT

Contact customer service.

Re: Charged twice for an item

CAcableGirl2 — Thu, 15 Jun 2023 14:05:44 GMT

@SylvaBelle Did you call customer service? I'm sure they will be able to take care of it right away for you.

Re: Charged twice for an item

RespectLife — Thu, 15 Jun 2023 14:13:38 GMT

@SylvaBelle

Just email the social team and give them the info.

Won't help you to just post here...we are customers like you.

Call CS, do Chat, email social team and it is a quick fix.

social.team@qvc.com

Re: Charged twice for an item

Effie54 — Thu, 15 Jun 2023 14:20:29 GMT

Call Customer Service. It's much faster than emailing.

Re: Charged twice for an item

Spacrazy — Thu, 15 Jun 2023 16:38:04 GMT

@SylvaBelle what did they say when you called them ?

Re: Charged twice for an item

Etoile308 — Thu, 15 Jun 2023 17:07:06 GMT

Has QVC already received the item you want to exchange? It may not be a charge but a pre-authorization hold until they receive back the original order.