topic Re: How Long Do Returns Take to Process? in Customer Care

How Long Do Returns Take to Process?

InStitches49 — Sat, 10 Jun 2023 17:01:46 GMT

I sent back the Altec Lansing CD player and radio that wouldn't program the remote correctly and it was received at the South Carolina address on June 2. I'm wondering how long it takes now to process a return and get the credit back on my credit card. I'm not fussing--just wondering how many days or weeks. Thanks!

Re: How Long Do Returns Take to Process?

rms1954 — Sat, 10 Jun 2023 17:15:32 GMT

@InStitches49 wrote:
I sent back the Altec Lansing CD player and radio that wouldn't program the remote correctly and it was received at the South Carolina address on June 2. I'm wondering how long it takes now to process a return and get the credit back on my credit card. I'm not fussing--just wondering how many days or weeks. Thanks!

Depends. Call CS and tell them the item was received on 6/2 and you don't have your refund yet. They will look at the tracking and see it was rcvd and can issue your refund.

Re: How Long Do Returns Take to Process?

D Kay — Sat, 10 Jun 2023 17:30:03 GMT

Weeks

Re: How Long Do Returns Take to Process?

Katrinka23 — Sat, 10 Jun 2023 17:52:48 GMT

I also have a return that was received June 2 with no further action. I used the easy returns process but it doesn't matter. It always takes weeks. We shouldn't have to follow up with customer service!

Re: How Long Do Returns Take to Process?

geezerette — Sat, 10 Jun 2023 17:55:48 GMT

In the past, my refunds have taken approximately 3 weeks (more or less) from the date I dropped off my return.

There were a few times that I got my refund quite rapidly (within a week) but that hasn't happened for a while.

Re: How Long Do Returns Take to Process?

why again — Sat, 10 Jun 2023 22:41:03 GMT

Lately at least 6 weeks is my experience even when they send you an email that says they recieved it and will be [rocessed in the nest 7 business days it usualll at least double that and that is only if you create a return label off your order status.

Re: How Long Do Returns Take to Process?

sunshine45 — Mon, 12 Jun 2023 03:06:48 GMT

using the QVC EASY RETURNS method that they recommend, i generally get my refund in about a week or less.

Re: How Long Do Returns Take to Process?

Magicrat — Mon, 12 Jun 2023 12:21:19 GMT

Call CS. It gets immediately processed if you speak with someone. Very suspcious.

Re: How Long Do Returns Take to Process?

Catch71 — Mon, 12 Jun 2023 17:43:39 GMT

@Katrinka23 wrote:
I also have a return that was received June 2 with no further action. I used the easy returns process but it doesn't matter. It always takes weeks. We shouldn't have to follow up with customer service!

Something isnt right if you used qvceasyreturns. Using that process gets you your return before qvc even receives it back. I have been refunded within a week of emailing qvceasyreturns.

Re: How Long Do Returns Take to Process?

Biftu — Mon, 12 Jun 2023 17:50:17 GMT

According to the Q social team, refunds are taking ten days.

Re: How Long Do Returns Take to Process?

1Professor — Tue, 13 Jun 2023 16:25:21 GMT

@sunshine45 wrote:
using the QVC EASY RETURNS method that they recommend, i generally get my refund in about a week or less.

@sunshine45 That used to be the case for me.

I use Easy Returns only for jewelry, because anything going to the South Carolina address takes more than a month, often more than 2. Easy Returns used to reply within 3-4 days.

Not anymore. And I am meticulous giving them exactly the information they want.

So, the VARIABLE must be staffing. Can't be a fun or well-paid job. If folks leave or are ill, they get backed up. Only explanation I can come up with, since it used to work.

Now waiting on Easy Returns for two piece of jewelry that have now already been receive in SC.

Re: How Long Do Returns Take to Process?

sunshine45 — Tue, 13 Jun 2023 16:28:52 GMT

sorry you are having that issue @1Professor . i have really had no issues with timing or accuracy using the QVC EASY RETURNS process since they began it. sometimes i get my refund even before i have dropped the item off to ups or usps.

Re: How Long Do Returns Take to Process?

Estellee — Tue, 13 Jun 2023 17:45:47 GMT

I think it takes longer than it used to. I follow up when it doesn't process in 30 days. Customer service usually issues my credit right then.