topic Re: Something went wrong…. in Customer Care

Something went wrong….

Silvy — Tue, 06 Jun 2023 10:58:26 GMT

Not conducive for sales when you can;t add anything to the cart. I use online ordering because it's (supposed to be) convenient. Meanwhile I'll browse elsewhere, if I miss out on the items I intended to order so be it. You could at least put a banner up on the main page letting customers know your site is unavailable.

Re: Something went wrong….

laro — Tue, 06 Jun 2023 11:56:59 GMT

@Silvy I have had that happen 3 times in the last week. I solved it by clearing my cookies and cache on my computer. Not ideal,but it worked. I am not sure why this is happeneding all of a sudden. I use Firefox on an Apple iMac

Re: Something went wrong….

geezerette — Tue, 06 Jun 2023 12:20:24 GMT

@laro wrote:
@Silvy I have had that happen 3 times in the last week. I solved it by clearing my cookies and cache on my computer. Not ideal,but it worked. I am not sure why this is happeneding all of a sudden. I use Firefox on an Apple iMac

Me too. In fact, I had to also do a forced restart after clearing everything. But then I could order as usual.

Re: Something went wrong….

Silvy — Tue, 06 Jun 2023 12:57:22 GMT

Thanks for the suggestion but I'd tried it on both a browser and their app, neither worked. In this day of e-commerce, downtime is lost revenue and trust. At least clearly communicate on the site if there are problems. Anyways, it decided to process this time so someone apparently 'jiggled the handle'.

Re: Something went wrong….

NYCLatinaMe — Tue, 06 Jun 2023 14:41:07 GMT

@Silvy I do find the website to be glitchy. Try closing your web browser and reopening. Sometimes just opening a new window and going to cart works. FYI, I don't sign out, since I am the only one that uses my computer and I don't want to add another layer of log in.

Re: Something went wrong….

Etoile308 — Tue, 06 Jun 2023 17:49:15 GMT

I think it may be helpful when discussing a technical problem to state the device and browser being used.

I don't have this problem using Safari on an iPad. I always make certain that my devices have been updated with the latest softwear.